ROLE SUMMARY
Clinical Supply Operations (CSO) is part of Clinical Development & Operations (CD&O) Global Clinical Supply (GCS) Group. Our purpose is to deliver high-quality, patient-focused packaging, labeling, and logistics solutions. We continuously strive to improve our systems, processes and capabilities in collaboration with Pfizer colleagues and external partners to support of development of breakthroughs that change patients’ lives.
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The Planning & Production Solution Senior Manager is responsible for providing label and system support (e.g., Prysim360, CTAI) to enable the effective execution of packaging, labeling, and distribution (P/L/D) operations. This includes ensuring successful completion of design, production and delivery of labels and P/L/D operations as well as the timely delivery of clinical supplies to support studies and patients.
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An essential component of the role is to utilize knowledge of Supply Chain process and enterprise supply chain systems knowledge and skills to design, initiate, approve and produce labels intended for clinical trial supplies in accordance with Good Manufacturing Practices (GMP) and applicable Regulatory Requirements.
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Accountable for the development and implementation of mid-to long-term supply chain and operational strategies that enable effective and efficient execution of label design, production and system activities supporting P/L/D operations. As a subject matter expert, the PPS Senior Manager is also responsible for advancing and optimizing CSO operational processes.
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This position partners closely with Operational Strategy Leads (OSLs), Planning Leads, Supply Chain Leads (SCLs) as well as other GCS functions and external vendors, leveraging technology and industry insights to proactively enhance the effectiveness of supply chain labels and systems in alignment with complex portfolio, patient needs and strategic priorities.
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The position requires a quality-focused, customer-oriented individual with continuous improvement mindset and strong technical and operational acumen. The PPS Senior Manager works collaboratively across stakeholders to ensure inspection readiness and to build and sustain knowledge of evolving capabilities across the vendor network, enabling ongoing enhancement of systems and operational performance.
ROLE RESPONSIBILITIES
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Serve as a subject matter expert in PRISYM360, Phrase Library administration and other labeling and inventory systems, providing end‑to‑end oversight and execution of label design, approval, printing, re‑printing, inspection, and inventory management, ensuring compliance with Label Request documentation and country‑specific regulatory requirements.
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Apply technical expertise across CSO enterprise systems (e.g., EMD365, CSDS, Clementine, PRISYM360) to execute packaging, labeling, and distribution (P/L/D) activities and ensure delivery of high-quality clinical supplies.
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Define strategy, and lead the generation, execution and approval of complex label designs, reports, and print requests for internal operations and external vendors, including support for Trial Master File documentation.
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Proactively monitor evolving clinical regulatory requirements, assess impacts to existing procedures and practices, and lead the implementation of new global standards and technologies to enhance identification and traceability of our clinical trial supplies across CSO supply chain enterprise systems all the way to sites.
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Continuously evaluate processes and drive improvements within P/L/D enterprise systems and the associated operating model to enhance efficiency, quality, and compliance.
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Support metrics and KPIs development and operational reporting to ensure data accuracy, consistency, and inspection readiness.
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Collaborate with Global Clinical Supply (GCS), Partner Lines and external vendors to understand trial specific label design requirements and execute P/L/D transactions in CSO system, enabling timely delivery of clinical supplies to support clinical studies and patients.
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Participate in CSO and GCS operational compliance and inspection readiness.
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Develop ideas in line with Pfizer Purpose Blueprint and AI initiatives, translating concepts into practical solutions that support long-term strategic objectives.
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Drive the organizational roadmap by identifying high-value AI use cases that strengthen business resilience and innovation.
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Effectively manage and execute P/L/D workload using strong project management practices, proactively identifying risks, creating plan, and execute operations in line with portfolio, study and patient needs.
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Build and maintain strong collaborative relationships with internal stakeholders and external partners including vendors, to identify opportunities for process improvement, implement innovative solutions, and lead continuous improvement initiatives aligned with PPS and CSO priorities.
BASIC QUALIFICATIONS
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MBA, MA/MS with relevant experience or Bachelor’s degree with extensive relevant experience.
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Must be proficient in Microsoft Office programs.
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Demonstrate project management and prioritization skills within Clinical Supply Packaging and/or labelling and/or Distribution and external vendor oversight to develop options for project progression (e.g. technical, process, plan or system).
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Demonstrate understanding complex clinical study designs, GMP documentation and regulatory requirements.
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Demonstrated ability to develop innovative solutions to complex problems, learn fast and foster a CSO culture of innovation.
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Articulate in both verbal and written communication. A strong presenter that can deliver messages within the internal organization, Pfizer partner lines and vendors.
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Excellent customer focused communication and listening skills.
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Proven interpersonal, facilitation, customer relations and negotiation skills.
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Ability to achieve work by individual and through project teams.
PREFERRED QUALIFICATIONS
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Continuous Improvement mindset; Lean or Sigma training.
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Prior experience within supply chain including label processes/systems, Clinical Pharmacy and/or Clinical Regulatory Areas.
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Experience in managing operations.
NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS
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Role requires Pfizer Site presence.
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Occasional travel to vendor sites may be required.
Work Location Assignment: Some office presence is required (2.5 days/week in the office)
Purpose
Breakthroughs that change patients' lives... At Pfizer we are a patient centric company, guided by our four values: courage, joy, equity and excellence. Our breakthrough culture lends itself to our dedication to transforming millions of lives.
Digital Transformation Strategy
One bold way we are achieving our purpose is through our company wide digital transformation strategy. We are leading the way in adopting new data, modelling and automated solutions to further digitize and accelerate drug discovery and development with the aim of enhancing health outcomes and the patient experience.
Flexibility
We aim to create a trusting, flexible workplace culture which encourages employees to achieve work life harmony, attracts talent and enables everyone to be their best working self. Let’s start the conversation!
Equal Employment Opportunity
We believe that a diverse and inclusive workforce is crucial to building a successful business. As an employer, Pfizer is committed to celebrating this, in all its forms – allowing for us to be as diverse as the patients and communities we serve. Together, we continue to build a culture that encourages, supports and empowers our employees.
DisAbility Confident
We are proud to be a Disability Confident Employer and we encourage you to put your best self forward with the knowledge and trust that we will make any reasonable adjustments necessary to support your application and future career. Our mission is unleashing the power of our people, especially those with unique superpowers. Your journey with Pfizer starts here!
To learn more about acceptable and prohibited uses of AI during the recruitment process, please review our candidate AI-use guidelines available on Pfizer Careers.
Logistics & Supply Chain Mgmt
