1st line support engineer Work, Jobs in Sandy, Bdf (with Salaries)

IT Support Engineer – 1st Line (Managed Service Provider)
Vizion 4 IT Ltd —Milton Keynes
- £28,000 - £30,000 a year
- Full-time
- Azure
- Customer service
- Windows
- Free parking
- Annual leave
Quick apply
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IT Support Engineer – 1st Line (Managed Service Provider)

Vizion 4 IT Ltd
Milton Keynes

Quick apply

Job details

Full-time
£28,000 - £30,000 a year
1 day ago

Benefits

Free parking
Annual leave
Company pension
Company events
On-site parking

Qualifications

TCP
Driving Licence
Azure
Operating systems
Customer service
Windows
DHCP
Computer hardware
IT support
Computer networking
DNS
SharePoint
IT
TCP/IP
Active Directory
Help desk

Full job description

About the Role

An established Managed Service Provider based in Milton Keynes for over 18 years is looking for an additional 1st Line IT Support Engineer to join our growing team.

You will be working alongside a team of 7 experienced engineers providing IT support to a wide range of business clients.

This role is ideal for someone with at least 1 - 2 years’ experience working on an IT helpdesk or within an MSP environment who is looking to further develop their technical skills and gain exposure to a wide range of technologies.

You will handle support requests from clients via phone, email, remote support tools and our helpdesk system.

Where issues cannot be resolved remotely, occasional on-site visits to client sites will be required.

This is a fast-paced but friendly environment where engineers are encouraged to expand their technical knowledge and progress their careers.

Candidates must be comfortable working in a busy Managed Service Provider environment managing multiple support tickets simultaneously.

Our clients use a wide range of technologies including Microsoft 365, Windows environments, networking infrastructure and cloud services.

Key Responsibilities

Providing 1st line technical support to business clients as one of the first points of contact via phone, email and remote support tools.
Accurately log and manage support tickets, ensuring all issues are tracked through to resolution with clear updates and communication.
Troubleshooting Windows desktop and Microsoft 365 issues
User administration within Active Directory, Azure AD and Microsoft 365
Supporting network connectivity and hardware issues
Assisting with new equipment installations and deployments
Visiting client sites when required to resolve technical issues

Required Skills & Experience

Minimum of 1 years experience working on an IT helpdesk or within an MSP
Experience supporting Windows 11 in a business environment
Experience with Microsoft 365 (Exchange, SharePoint, Azure AD)
Understanding of basic networking concepts (DNS, DHCP, TCP/IP)
Experience using IT helpdesk/ticketing systems to manage multiple support requests
Strong troubleshooting and customer service skills

Personal Qualities

We are looking for someone who:

Has a passion for technology
Enjoys helping users and delivering excellent customer service
Is organised and able to manage multiple tickets
Communicates clearly with both technical and non-technical users
Works well in a busy MSP environment
Has a positive, proactive attitude

What We Offer

Competitive salary (£28k–£30k depending on experience)
20 days annual leave plus bank holidays
Company pension
Ongoing training and development
Exposure to a broad range of modern IT technologies used by business clients
Friendly and supportive team environment
Free on-site parking
Regular company events

Other Information

40 hours per week (8:30am – 5:30pm with 1 hour lunch)
Full UK driving licence required

Please send your CV and a cover letter detailing your relevant experience and interest in this position to [email protected]

Applications without a short cover note explaining your current role and experience may not be considered.

We look forward to reviewing your application and getting to know you better.

Vizion 4 IT Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive and welcoming work environment for all employees.

***** NO RECRUITMENT AGENCIES PLEASE *****

****** PLEASE DO NOT APPLY IF YOU DO NOT HAVE THE RELEVANT WORKING RIGHTS FOR THE UK IN PLACE AS WE CANNOT SPONSOR VISAS *****

Job Type: Full-time

Pay: £28,000.00-£30,000.00 per year

Benefits:

Company events
Company pension
Free parking
On-site parking

Work Location: In person

Quick apply

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1st line support engineer jobs in sandy, bdf

IT Support Engineer – 1st Line (Managed Service Provider)