Customer service team lead Work, Jobs in Sawley, Lan (with Salaries)

Customer Services Team Leader
DRiV Incorporated —Bradford
- £37,000 - £48,000 a year
- Full-time
- Hybrid work
- Customer service
- English
- Microsoft Office
Quick apply
9d
Lead Customer Experience Manager
Sainsbury's —Burnley
- £36,250 a year
- Management
- Leadership
- Employee discount
4d
Customer Services Team Leader
DRiV —Bradford
- Customer service
- English
- Microsoft Office
9d
Environmental Services Team Leader
Yorkshire Housing —Skipton
- £39,524.10 a year
- Organisational skills
- Leadership
- Communication skills
- Annual leave
- Employee discount
10d
Lettings Team Leader
Sell UK Property Ltd —Burnley
- £28,500 a year
- Full-time
- CRM software
- Management
- Customer service
- Free parking
- Annual leave
Quick apply
12d
Team Leader
EG On The Move Ltd —Colne
- £13.40 an hour
- Part-time
- Employee discount
Quick apply
Customer Service Team Leader
William Hill —Bolton
- £27,941.96 a year
- Temporary
- Customer service
- Supervising experience
- Employee discount
4d
Reception & Administration Lead
St Catherine's Hospice —Walton le Dale
- £26,616 a year
- Full-time
- Customer service
- Supervising experience
- Hospice
- Free parking
Quick apply
11d
Customer Care Team Manager
JDSPORTS —Rochdale
- Full-time
- Management
- Analysis skills
- Mentoring
- Employee discount
Quick apply
10d
Store Lead
DULUX DECORATOR CENTRE —Preston
- Rotating shift
- Sales
- Customer service
- Supervising experience
- Employee assistance programme
- Employee discount
Quick apply
Credit Decisioning and Systems Lead
Frasers Group Financial Services —Clayton le Moors
- Full-time
- Hybrid work
- System design
- Analysis skills
- Financial services
Quick apply
Technical Systems Lead
Frasers Group Financial Services —Clayton le Moors
- Full-time
- Hybrid work
- System design
- Analysis skills
- Financial services
Quick apply
Activities & Wellbeing Co-ordinator (Customer Experience Lead)
EQ Care —Blackburn
- £19,827 a year
- Part-time
- Microsoft Office
- IT
- Annual leave
- Referral programme
4d
Bathing Water Technical Lead
Yorkshire Water —Bradford
- £48,454 - £60,568 a year
- Full-time
- Hybrid work
- Microsoft Office
- IT
- Leadership
- Annual leave
- Flexible schedule
10d
Product Team Leader
River Island —Bolton
- Part-time
- Sales
- Communication skills
- Time management
- Annual leave
- Employee discount
Quick apply
6d
Home Emergency Team Manager- Evenings (3pm–11pm)
Davies —Preston
- Full-time
- Maintenance
- Continuous improvement
- IT
- Employee assistance programme
- Employee discount
Quick apply

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Customer Services Team Leader

DRiV Incorporated -
Bradford

Quick apply

Job details

Full-time
£37,000 - £48,000 a year
9 days ago

Qualifications

Customer service
SAP
GCSE
English
Microsoft Office
Communication skills
A Level

Full job description

Role Purpose & Overview:

To own the operational and day-to-day management of the Bradford Customer Service department, while providing key support to the Senior CSM on all relevant departmental projects within the assigned regions. Act as the primary escalation point for all local customer-related issues, working closely and collaboratively with Sales Managers and regional business functions to ensure operational efficiency and business continuity. Lead, coach, and support the professional development of all direct reports, driving efficiency, productivity, and engagement to enable the effective achievement of departmental goals and KPIs.

RESPONSIBILITIES:

Actively participate and collaborate in all regional CS projects, providing key operational support to the Senior CSM
Take full responsibility for the day-to-day running of the Bradford CS team (covering UK, Nordics, BNL and all EU E-business portfolios); providing guidance, leadership, and support in the management of key customer accounts and end-to-end OTC (order to cash) process:

Build strong professional relationships across all internal and external networks (including local and regional CS teams, customers, and all relevant business functions)
Provide key operational support to Senior CS manager to ensure successful & timely delivery of local and regional CS projects
Deliver first class customer support and assistance, ensuring first class service, acting as a role model for direct reports
Close liaison with transporters and external stakeholders, including close follow up on any issues affecting customer delivery and OTIF (on time in full)
Support in the set up/processing of new customer accounts (or implement changes to existing accounts) and business approval forms
Support in the updating and maintenance of customer master data records
Closely monitor sales, order processing and end-to-end OTS (order to shipment) process across areas of responsibility
Promote & support in the adoption of electronic ordering (Teccom, EDI), automation and standardization across CS processes and procedures
Drive efficiency and productivity: maximising sales output, reducing past due with stock on hand & increasing velocity in the order to shipment process
Proactive resolution of customer complaints through liaison with appropriate depts. and follow up (following appropriate escalation process)
Follow-up proactively with material and delivery issues, ensuring high level of customer focus
Interface with credit and finance department (and all other departments) in a timely manner to address & resolve potential delivery blocks
Initial point of contact for local and regional escalations and complaints

JOB REQUIREMENTS:

Previous Team Leader or senior role experience (or minimum 5 years in a fast-paced customer-facing role) (essential)
Proven track record of managing a busy complex workload (essential)
Willingness to undertake European travel when required (essential)
SAP knowledge and experience (essential)
Genuine passion for customer service and customer-centric attitude (essential)
Willingness to participate in ongoing training and development of skills and service in line with ever changing business requirements (essential)
High level of written and spoken English (essential)
Good working knowledge of MS Office (essential)
Excellent communication skills (essential)
People skills (essential)
The ability to work under pressure & liaise confidently across all levels within the business (essential)
Professionalism, tact, and diplomacy (essential)
Minimum/Essential: A level or equivalent (GCSE English and Math’s A-C grade essential)
Automotive industry experience in an international role (advantageous)

Job Types: Full-time, Permanent

Pay: £37,000.00-£48,000.00 per year

Work Location: Hybrid remote in Bradford BD7 1NQ

Quick apply

Refine Your Search

customer service team lead jobs in sawley, lan

Customer Services Team Leader

Lead Customer Experience Manager

Customer Services Team Leader

Environmental Services Team Leader

Lettings Team Leader

Team Leader

Customer Service Team Leader

Reception & Administration Lead

Customer Care Team Manager

Store Lead

Credit Decisioning and Systems Lead

Technical Systems Lead

Activities & Wellbeing Co-ordinator (Customer Experience Lead)

Bathing Water Technical Lead

Product Team Leader

Home Emergency Team Manager- Evenings (3pm–11pm)

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