2nd line support Work, Jobs in Sawtry, Cam (with Salaries)

2nd Line IT Support Technician
DSM Group —Peterborough
- £30,000 - £34,000 a year
- Full-time
- Azure
- Customer service
- Windows
Quick apply
Systems Analyst
Sharp UK —Peterborough
- Full-time
- Hybrid work
- Azure
- Customer service
- Scripting
- Free parking
- Gym membership
Quick apply
19h
1st/2nd Line IT Support Engineer
Microbyte Solutions Ltd —Peterborough
- Full-time
- Azure
- Microsoft Office
- SharePoint
Quick apply
Internal IT – 2nd Line Systems Analyst
Sharp —Peterborough
- Full-time
- Azure
- Scripting
- Computer networking
14h
Network Administrator (NetAdmin)
Microbyte Solutions Ltd —Peterborough
- £30,000 - £40,000 a year
- Full-time
- IT
Quick apply
Senior Support Engineer
Bango —Cambridge
- SQL
- Scripting
- APIs
- Employee assistance programme
- Employee discount
IT Systems Engineer
Gearset —Cambridge
- £1,500 - £50,000 a year
- Full-time
- Hybrid work
- Computer networking
- Communication skills
- Life insurance
17h
Technical Standards Manager
Microbyte Solutions Ltd —Peterborough
- £30,000 - £40,000 a year
- Full-time
- IT
Quick apply

Discover related jobs

Based on your search for 2nd line support jobs.

1st Line IT Support
Fenmarc Produce Ltd —Wisbech
Supporting user accounts (password resets, access requests, permissions). Resolving as many queries as possible at first contact.
Up to £30,000 a year
Quick apply
21h
1st line Support Engineer
Ekco —Milton Keynes
Logging all support queries as tickets and communicating with clients to keep them updated on the progression of their tickets.
Quick apply

I want to receive the latest job alerts for 2nd line support in sawtry, cam

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

2nd line support jobs near sawtry, cam

2nd Line IT Support Technician

DSM Group -
Peterborough

Quick apply

Job details

Full-time
£30,000 - £34,000 a year

Benefits

Company pension
On-site parking

Qualifications

Microsoft Windows Server
ConnectWise
Cloud infrastructure
Driving Licence
Azure
Customer service
Windows
DHCP
Virtualisation
IT support
DNS
VMWare
Communication skills
Active Directory
VPN

Full job description

DSM Group has been delivering IT support, cloud, cyber security, backup, business continuity and data centre solutions since 1987. Based in Peterborough, we support businesses across the UK with a strong focus on reliability, customer service and technical expertise.

We are looking for a motivated and experienced 2nd Line IT Support Technician to join our growing technical team.

This role is ideal for someone who enjoys solving problems, working with a wide range of technologies, and delivering excellent customer service in a fast-paced MSP environment.

The Role

You will provide remote and onsite support to a variety of business customers, assisting with escalated support tickets, infrastructure projects and day-to-day IT operations.

You will work closely with senior engineers and the service desk team to deliver high-quality technical support and maintain strong client relationships.

Responsibilities

Provide 2nd line technical support via phone, remote tools and onsite visits
Troubleshoot and resolve hardware, software and network issues
Support Microsoft 365, Windows Server and cloud environments
Configure and maintain firewalls, switches, wireless and networking equipment
Assist with server installs, migrations and infrastructure upgrades
Support backup, disaster recovery and cyber security solutions
Manage and update tickets through the helpdesk system
Escalate complex issues where required
Maintain accurate technical documentation
Deliver excellent customer service at all times

Required Skills & Experience

Previous experience in a 2nd line IT support role, ideally within an MSP environment
Strong knowledge of:
Windows 10 and Windows 11
Windows Server
Microsoft 365 and Exchange Online
Active Directory and Group Policy
Networking fundamentals (DNS, DHCP, VPNs, VLANs)
Firewalls, switches and wireless technologies
Backup solutions such as Veeam or Acronis
Virtualisation platforms including VMware or Hyper-V
Excellent troubleshooting and communication skills
Full UK driving licence

Desirable Skills

Exposure to Azure or cloud infrastructure
Cyber security awareness and best practices
Experience with ConnectWise, RMM tools or PSA systems
Microsoft or vendor certifications

What We Offer

Competitive salary
Ongoing training and career development
Exposure to enterprise infrastructure and modern technologies
Friendly and experienced technical team
Company pension
Onsite parking
Opportunities to progress within the business

Why Join DSM Group?

At DSM Group, you’ll work on a broad range of technologies across managed IT, cyber security, cloud and data centre environments. We pride ourselves on technical capability, long-standing customer relationships and delivering solutions that genuinely help businesses operate securely and efficiently.

NO AGENCIES

Pay: £30,000.00-£34,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

2nd line support jobs in sawtry, cam

2nd Line IT Support Technician

Systems Analyst

1st/2nd Line IT Support Engineer

Internal IT – 2nd Line Systems Analyst

Network Administrator (NetAdmin)

Senior Support Engineer

IT Systems Engineer

Technical Standards Manager

Discover related jobs

I want to receive the latest job alerts for 2nd line support in sawtry, cam

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected