Insurance claims handlers Work, Jobs in Saxmundham, Sfk (with Salaries)

Appeals assessor
Total Car Parks Ltd —Ipswich
- Up to £26,000 a year
- Full-time
- Microsoft Word
- Computer literacy
- Writing skills
- Free parking
Quick apply
1d
Customer Service Advisor - Remote
WNS Global Services —Ipswich
- Part-time
- Remote
Quick apply
Commercial Claims Handler
Berkeley Insurance Group —Ipswich
- Full-time
- Computer skills
Intake Agent
Gallagher Bassett —Ipswich
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Computer literacy
3d

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Customer Service Advisor - Remote
WNS Global Services —Ipswich
To provide excellent customer service to our Clients, by ensuring that all telephone calls are answered promptly and dealt with professionally and applying a…
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Appeals assessor

Total Car Parks Ltd
Ipswich

Quick apply

Job details

Permanent | Full-time
Up to £26,000 a year
1 day ago

Benefits

Free parking
On-site parking

Qualifications

Microsoft Word
Computer literacy
Writing skills
GCSE
Mentoring junior staff
Case note recording
Case record updates
English
Microsoft Office Suite
Complaint handling
Mentoring
Clerical experience
Communication skills

Full job description

Job Overview

We are seeking a motivated and detail-oriented Appeal Assessor to join our dynamic team. You will be supporting the appeal team, where you will be responsible for reviewing and evaluating appeals received made by customer accurately and fairly in line with regulations once the facts have been established. You will need to investigate, ask for further information as well as use your personal judgement to provide a decision to customers in a written format . This position offers an exciting opportunity to contribute to a fair and efficient appeals process, supporting our mission to deliver exceptional service with integrity.

Responsibilities

Review and assess appeal.
Investigate and assess the claim made by the customer.
Ask for information from the customer to base your decision accurately.
Refer appeal to Client/Landlord should the appeal need further information.
Provide written answers tocustomer in line base on factual evidence and compliant with the BPA Code of Practice.
Use personal judgement if answer could be lenient but keepin with the company policy and/rules and BPA Code of Practice.
Help maintain fast and accurate answer.
Deal with transfer of liability.
Handle customer complaint.
Maintain detailed records of appeal cases, documenting decisions.
Ensure compliance with all policies, procedures and regulatory requirements throughout the appeal process.

Requirements

Computer literate (MicrosoftOffice applications such as Word. Excell, Outlook and Teams, Fresdesk).
Training will be provided to use ZatPark or similar platform.
Strong communication skills in English, both written and verbal, to articulate findings clearly and professionally.
Excellent written skills and communication skills.
High accuracy and attention to detail.
Being able to follow procedure.
Having worked in the car park industry a plus but not essential.
Experience mentoring or training new team members is a plus but not mandatory.
We value energetic professionals who thrive in a fast-paced environment and are eager to make a positibe impact through clear communication.

Pay: Up to £26,000.00 per year

Benefits:

Free parking
On-site parking

Work Location: In person

Quick apply

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