The Yew Tree Café & Bistro has recently had an exciting new refurbishment with a fresh new look and enhanced dining experience. We are looking for an enthusiastic and experienced Front of House Supervisor to join our team and help lead our service with confidence and warmth. The ideal candidate will have strong leadership skills, excellent customer service standards, and the ability to motivate and support the front of house team in a fast-paced environment. You will also be responsible for deputising for the General Manager in their absense, ensuring smooth day to day operations and maintaining high standards accross the business. Flexibility is essential, as the role will include evenings, weekends, and split shifts. If you are passionate about hospitality and ready to be part of an exciting new chapter, we would love to hear from you.
Venue: The Yew Tree Café & Bistro
Department: Front of House
Reporting to: General Manager
Job Objective: As a casual Supervisor you are an important member of the team. You will have contact with the customer during their dining experience, it is essential that you are polite and courteous when you welcome them into the restaurant, during the service of the meal and answer queries or complaints from customers.
It is important that you provide a polite and efficient service at all times to maintain the exceptional standard of service and quality that is expected at The Yew Tree.
Wait on in the restaurant, working with the Front of House team to take orders, set, serve and clear tables and deal with the bills and money.
JOB DESCRIPTION
Key Accountabilities
1. To assist the Front of House team by adopting a hands on approach and being visible on the floor presence, whilst prioritising your work load effectively between your Front of House duties.
2. To assist the team on each shift and ensure that there is a continuous high standard of service.
3. If directed by the General Manager assist with the ordering of liquor stock as required to support the business needs and in line with agreed budgets.
4. Stock service areas with supplies such as coffee, tea, tableware. Ensure operational areas are properly prepared for all functions each day.
5. Greet customers into the restaurant and escort them to their table.
6. Present menus to the customers, answer questions about dishes and make recommendations. Serve food and beverages to the customers. Assist with the clearing of the tables.
7. Check customers are enjoying their meals and take action to correct any problems.
8. Other related duties as may from time to time be reasonably required by the General Manager or Chief Executive Officer.
9. Dress in accordance with The Yew Tree uniform policy.
10. Ensue you follow all HQC policies with regards : work methods, customer service, safety at work and health & hygiene.
Job Type: Full-time
Pay: £14.00 per hour
Benefits:
Experience:
- Supervisor: 2 years (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
