Charlotte House Hotel is entering an exciting new chapter, and we're looking for an experienced Wedding and Events Co-Ordinator with proven experience of planning and delivering exceptional weddings, private functions and corporate events.
In this role, you'll create experiences that clients will remember long after the day has ended. From the first enquiry and venue viewing to the final farewell, you'll ensure every detail is planned, communicated and delivered with precision and to the highest standard.
To succeed, you'll be someone who is highly organised, naturally personable and passionate about delivering exceptional service. You'll build confidence through clear communication, anticipate clients' needs and understand that exceptional events are built on meticulous planning, strong relationships and flawless execution.
You'll have experience using social media within a hospitality or events environment, with the ability to recognise opportunities to showcase the venue, capture high-quality content and promote weddings and events in a way that strengthens the Charlotte House Hotel brand and attracts future clients. You'll also be confident using Microsoft Excel, with strong financial acumen to manage budgets, invoicing and event profitability accurately and efficiently.
Working closely with the Hotel & Events Manager, you'll coordinate every stage of the client journey, bringing together colleagues, suppliers and partners to ensure every event runs seamlessly. You'll be trusted to work independently, take ownership and consistently deliver the high standards for which Charlotte House Hotel is known.
As our events take place throughout the week, including evenings and weekends, you'll need the flexibility to work when our clients need us most. Being present to oversee key moments, support colleagues and ensure events are delivered successfully is an essential part of the role. Your usual working pattern is likely to be Wednesday to Saturday, although flexibility will be required to meet the needs of the business.
This is a fantastic opportunity for someone who takes pride in ownership, thrives on delivering high standards and wants to grow and develop with the company.
Who We Are
Stokes Tea & Coffee has over 120 years of passion and know-how in sourcing, roasting and blending its tea and coffee, supplying businesses locally and across the UK with exceptional quality. We operate three destination cafés across Lincolnshire. Each café offers a unique ambience, fresh, quality produce and of course the best coffee, which we roast on site, at The Lawn Café. Alongside this, our sister companies, The Blue Room and Charlotte House Hotel, offer beautiful event spaces to suit every visitor and occasion, so there are plenty of career opportunities to explore.
At Stokes we are passionate about our people, customers and communities and are constantly evolving to meet the challenges of a changing world, ethically, sustainably and responsibly. We have recently become a BCorp Certified business, verified as meeting standards for social and environmental performance, transparency, and accountability.
We want to partner and grow with our team members by offering a supportive work environment that provides better work-life balance, a learning culture to enhance skills, share knowledge and develop your career, as well as offer fair reward. Our management and barista pathways are open to all team members who consistently demonstrate Stokes’s values and behaviours.
We hope you'll join us on the next exciting chapter in our journey and become part of the family.
What we're looking for
You'll bring:
- At least two years' experience planning and delivering weddings or events within the hospitality industry.
- A proven ability to build strong client relationships and deliver exceptional customer service.
- Excellent organisational, administrative and IT skills, with confidence using Microsoft Office (including Excel) and maintaining accurate records.
- Strong commercial awareness, numerical skills and an understanding of budgets, sales and profitability.
- Exceptional attention to detail, with the ability to manage multiple priorities and solve problems proactively.
- Excellent communication and relationship-building skills, with the confidence to work effectively with clients, colleagues, suppliers and partners.
- A professional, warm and proactive approach, with the ability to work independently while contributing positively as part of a team.
- Strong understanding and experience of social media in event work.
- A flexible approach to working hours, including evenings and weekends, to meet the needs of the business.
- Previous sales and marketing experience will be a bonus.
What you get
- Enhanced annual leave entitlement
- Christmas and Boxing Day, New Year's Day and Easter Sunday Off
- Reward & Recognition Schemes
- Training and Development opportunities including Management Pathways
- Discounted food and drinks
- Local and national retail discounts
- Employee Assistance Programme
- Health and Wellbeing Programme
- Staff socials
- Supportive team environment
- Workplace pension scheme
- Cycle to work scheme
How to apply
Please send an up-to-date and relevant CV, along with a statement setting out why you would be amazing in this role. If you want to stand out from the crowd, you can send 1 minute video to [email protected].
We are fortunate to have hugely positive responses to our campaigns, and whilst we try to reply to all our lovely candidates, if you have not been contacted within two weeks, your application has unfortunately not been progressed.
Stokes values a diverse and inclusive workforce and resolutely believes that this can bring fresh ideas, thinking and approaches to the way we work and better serve our customers, partners and employees. We welcome everyone from everywhere to come and join our team. Please let us know if we can support you, in any specific ways, to apply to join us.
Pay: Up to £29,000.00 per year
Benefits:
- Additional leave
- Bereavement leave
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Free fitness classes
- Health & wellbeing programme
- Store discount
Application question(s):
- Please attach a cover letter telling us why you want this role and highlight anything that helps understand who you are. Please also note any notice period, where relevant.
- The role is a minimum of 32 hours across 4 days, usually Wednesday to Saturday (the annual salary will be prorated to reflect this) and some flexibility across the week will be required to meet business needs. Are there any days, including the weekend that you cannot work?
Experience:
- Event Management: 2 years (preferred)
Work Location: In person
