JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Facilities Manager
What this job involves:
The Facilities Manager will be responsible for delivering exceptional client service while demonstrating strong financial acumen across all aspects of the role. This includes full ownership and understanding of the end‑to‑end invoicing and billing process, budget management, cost control, and financial reporting.
The role will oversee effective contract delivery, manage all hard and soft services, ensure financial accuracy and compliance, and act as the on‑site ambassador for the JLL team, driving value and transparency for the client.
Client/Stakeholder Management
- Connect to key stakeholders at the site and gains buy-in as appropriate.
- Communicate issues, actions and results in real-time to the right stakeholder.
- Develop, gain consensus for, and implement the Best Practice for assigned areas of responsibility across portfolio of sites.
- Communicate and interact at all levels modulating content and ways of communicating accordingly.
- Responsibility for meeting KPI’s and SLA’s defined within the contract.
- Understand that client and JLL objectives need to be compatible, i.e. deliver to the client operationally and financially, whilst ensuring JLL financial interests are protected
Operations Management
- Delivers the services required in the contract.
- Monitors array of metrics and manages site to ensure proper optimal operations.
- Integrates service delivery by connecting everything related to the building experience.
- Detailed knowledge of MSA & escalate scope changes / scope creep with potential to impact to MSA Procurement & Vendor Management.
- Ensure that contracted resources deliver work to meet duration and quality targets, addressing and ensuring the correction of underperformance issues.
- Develop a close working relationship with all vendors under FM control to ensure that they fully understand the Client culture and are made to feel part of the team delivering a high-quality service.
- Proactively review all services within remit and propose refinements to enhance these services.
Financial Management
- Lead accurate forecasting of planned (GMB) & unplanned (non-GMB) expenditure for assigned UK portfolio (Scotland & beyond)
- Prepare & submit CCRs in accordance with identified scope changes that impact budgets.
- Manage processing and controlling of purchase orders and invoices, to support on time payment of service partners & suppliers.
- Oversee All In One finance report for assigned UK portfolio (Scotland & beyond) ensuring GRNV & UMLV are controlled, actioned & minimised
People Management
- The FM is responsible for the management, supervision, and professional development of all direct reports.
- Establish written goals and objectives for reports & conduct periodic formal and informal performance evaluations.
- Understand and support change to suit clients CRE strategy.
HSSE & Quality Management
- Ensure that all services within JLL remit are completed in accordance with JLL HSSE Contractor Management process, statutory requirements, client guidelines and country legal requirements.
- Understand & actively support JLL’s Quality Management programme.
- Accountable for internal and External compliance.
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If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
