Client services Work, Jobs in Scotland (with Salaries)

Client Services Advisor
Jones Whyte —Glasgow
- Full-time
- Hybrid work
- Sales
- Customer service
- Microsoft Office
- Employee discount
Business Support & Client Relations Specialist
Ninasac Business Solutions Ltd. —Glasgow
- £56,000 a year
- Full-time
- Salesforce
- Analysis skills
- Organisational skills
- Health & wellbeing programme
Quick apply
3d
Administrative Assistant
St Andrew’s College Language Schools —Edinburgh
- £18 - £59 an hour
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Client Care
Wallace Veterinary Centres —Broughty Ferry
- Customer service
- Computer literacy
- Organisational skills
- Annual leave
Scotland Seasonal Event Steward for Big Green Coach
Big Green Coach —Scotland
- £12.71 an hour
- Hospitality
- Management
- First Aid Certification
- Annual leave
Quick apply
11d
Client Services Manager
Kew Demand Business Services —Glasgow
- £3,200 - £3,800 a month
- Full-time
- Marketing
- English
- Microsoft Office
- Free parking
Quick apply
3h
Customer Service Centre Agent
Carrier —Livingston
- £24,785 - £49,420 a year
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
- Sick pay
Customer Service Assistant
We Love Fundraising —Glasgow
- From £570 a week
- Full-time
- Customer service
- No experience needed
- In-person
- Referral programme
Quick apply
13d
Client Administrator
Evelyn Partners —Edinburgh
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
10d
Work Based Assessor in Management & Business Administration
JBM —Glasgow
- £30,000 - £35,000 a year
- Part-time
- Hybrid work
- Administrative experience
- Travel
- Organisational skills
- Free parking
- Work from home
Quick apply
Support Officer
The Scottish Government —Edinburgh
- Full-time
- Hybrid work
- Customer service
- Presentation skills
- IT
Sales Professional - Live chat
Chisholm Hunter Ltd —Glasgow
- £12.71 an hour
- Full-time
- Sales
- Microsoft Office
- Organisational skills
Quick apply
Client Services Associate
Seven Investment Management —Edinburgh
- Microsoft Word
- Microsoft Excel
- Microsoft Office
10d
Training Administrator - Full training provided!
Briggs Equipment —Irvine
- £29,000 - £35,000 a year
- Full-time
- Microsoft Office
- Organisational skills
- Communication skills
- Employee discount
Quick apply
13d
Client Services Coordinator
AND Digital —Edinburgh
- Full-time
- Hybrid work
- AI
Quick apply
1h
Corporate Operations & Client Success Specialist
Notte Group Ltd. —Glasgow
- £58,000 a year
- Full-time
- Organisational skills
- In-person
- Business
- Health & wellbeing programme
Quick apply
3d
Client Services Consultant
Charles Stanley —Edinburgh
- Full-time
- Microsoft Outlook
- Communication skills
Entry Level Marketing
The Blueprint Group —Edinburgh
- £22,000 - £30,000 a year
- Weekend availability
- Hospitality
- Customer service
- Leadership
Quick apply
GUCCI Client Advisor
Gucci —Edinburgh
- Weekend availability
- Sales
- English
Part Time Guest Services Host
Portico Corporate Reception Management —Glasgow
- £10,491 a year
- Full-time
- Organisational skills
- IT
- Communication skills
- Annual leave
- Life insurance
Quick apply

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Client Services Advisor

Jones Whyte -
Glasgow

Apply Now

Job details

Permanent | Full-time

Benefits

Employee discount

Qualifications

Sales
Customer service
Microsoft Office
IT
Phone etiquette
HubSpot
Communication skills

Full job description

Role: Client Services Advisor

Place of work: Glasgow, City Centre

Contract type: Permanent, 35 hours per week

Working Hours: Monday-Friday, 9am-5pm

Are you someone who has a genuine desire to support people through some of the most difficult moments of their lives? Do you have experience in a customer service and/or care-focused role? If so, Jones Whyte has the perfect opportunity for you!

We are looking for a talented individual to play a pivotal role in our Bereavement departments success. This is your chance to shine, contribute your expertise, and grow alongside a company thats invested in your development.

The Role

As a Client Services Advisor within our Client Services Department, you will provide dedicated support to the Private Client Bereavement team, handling both inbound and outbound client enquiries.

You will play a key role in ensuring clients receive a high standard of service and are supported with care, professionalism, and sensitivity throughout their bereavement enquiries.

Working closely with a dedicated Team Leader and a supportive team of Client Services Advisors, you will also liaise with case handlers and Solicitors to ensure each client matter is managed efficiently, accurately, and within agreed timeframes. Collaboration is central to this role, as the department works collectively to ensure all client enquiries are addressed promptly and professionally.

This position offers the opportunity for personal and professional development, including progression within the firm. No prior legal experience is required, although it would be advantageous. A background in customer service, particularly within a call-handling environment, is essential.

The role offers a hybrid working arrangement, with a minimum of three days per week based in the Glasgow office, following the successful completion of office-based training.

Key Attributes

1+ year working in a customer service & call-handling environment
Excellent communication and active listening skills
Ability to build rapport quickly with others, particularly with people in distress
Professional, confident & courteous phone manner
Basic computing & IT skills (MS Office applications)
Positive forward-thinking mind-set
Genuine empathy and compassion for clients in difficult circumstances
Commitment to achieving the best possible outcomes for clients
Experience of sales, customer service and/or contact centres
Experience working towards daily/monthly KPIs/targets

Desirable but not essential:

Experience working in a law firm
Experience working with HubSpot

Responsibilities

To respond to inbound and outbound calls, emails, and web enquiries from bereaved clients and their families, handling each contact with care, patience, and compassion
To generate quotations and ensure that prospective clients have an excellent experience as soon as they contact our firm
Talking to clients sensitively and empathetically to understand their requirements and selecting services to suit
Handling leads from multiple channels and controlling them through our leads management system
Meeting Jones Whyte KPIs/Targets to support the wider needs of the business
Adhering to and putting into practice all Jones Whyte policies and procedures in a professional and confidential manner
Using initiative and incentives to promote referral opportunities and liaise with other departments within the business to identify and meet client needs
Taking payments online and over the phone
Producing contracts and managing e-sign processes
Liaising throughout with our solicitors to ensure clients receive fast and accurate legal advice
Providing an efficient, professional, and compassionate service to clients at all times
Attending and contributing to weekly team meetings

Company Benefits & Perks

Jones Whyte is proud to have been recognised as the Scottish Top Employer of the Year at The Herald and s1jobs Top Employer Awards 2025. This award reflects our commitment to creating a workplace where people thrive one that values career development, wellbeing, inclusivity, innovation, and community impact. As a firm, were dedicated to fostering an environment where every team member feels supported, empowered, and part of something meaningful.

We offer:

Competitive salary
Monthly Commission
26 days holiday plus 8 bank holidays.
Holiday Loyalty Scheme: Up to 5 additional days
Buy and Sell up to 3 holiday days each year
Enhanced maternity and paternity benefits
Wellbeing Support
Salary Extras employee discounts on retailers, dining, travel & more
Annual Company Day out
Hybrid working and modern Glasgow office
Birthday early finish and regular team events

Apply Now

Refine Your Search

client services jobs in scotland

Client Services Advisor

Business Support & Client Relations Specialist

Administrative Assistant

Client Care

Scotland Seasonal Event Steward for Big Green Coach

Client Services Manager

Customer Service Centre Agent

Customer Service Assistant

Client Administrator

Work Based Assessor in Management & Business Administration

Support Officer

Sales Professional - Live chat

Client Services Associate

Training Administrator - Full training provided!

Client Services Coordinator

Corporate Operations & Client Success Specialist

Client Services Consultant

Entry Level Marketing

GUCCI Client Advisor

Part Time Guest Services Host

I want to receive the latest job alerts for client services in scotland

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