NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.
The role:
Within the Health & Community Care Directorate, the Primary Care Team are responsible for the direct delivery of Primary Care Transformation through key programmes of work including Primary Care Improvement Plan, Unscheduled Care and other relevant initiatives. The team, leads on service planning and development, supporting delivery of improvement activities under the direction of the Primary Care Transformation Manager. Join NHS Greater Glasgow and Clyde as an Improvement Support Officer and play a vital role in transforming Primary Care services that directly impact communities across Inverclyde. This is an exciting opportunity to work at the heart of service improvement, supporting innovative programmes that enhance patient care and outcomes. You will collaborate with a wide range of professionals, contributing to meaningful change across health and social care services. Working within NHSGGC offers a supportive, forward-thinking environment where your ideas and expertise are truly valued. If you are motivated by improvement, collaboration, and making a difference, this role offers both challenge and fulfilment. You will be empowered to develop professionally while shaping services for the future.
Duration, Location, and Working Pattern:
- Greenock Health and Care Centre
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Monday to Friday
Key responsibilities:
- Manage and coordinate multiple improvement projects ensuring delivery within agreed timescales and outcomes
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Support service redesign, policy implementation and improvement initiatives aligned to national and local priorities
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Analyse complex data, produce reports and present findings to inform decision making and service development
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Facilitate collaboration and engagement across services, stakeholders and partner organisations
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Develop and maintain monitoring systems, audits and performance tracking tools
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Lead or support engagement activities with staff, patients and service users to inform improvements
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Build effective working relationships across multidisciplinary teams and external partners to drive continuous improvement
Knowledge, training, qualifications and/or experience required to do the job:
- Educated to degree level or equivalent experience in business administration, project management or related discipline
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Experience of applying project management techniques and supporting service improvement initiatives
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Strong analytical skills with experience in data management, reporting and interpretation
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Proficient in Microsoft Office and digital systems including data and content management tools
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Excellent communication skills with ability to produce high quality reports and presentations for varied audiences
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Ability to work independently, manage competing priorities and meet challenging deadlines
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Strong organisational, problem solving and interpersonal skills with a commitment to continuous improvement
What we offer:
We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.
As an NHS Scotland employee, you will be entitled to:
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A minimum of 27 days annual leave, increasing with length of service, plus public holidays
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Membership of the NHS Pension Scheme, including life insurance benefits
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Salary Sacrifice Car Benefit Scheme
- Development opportunities including study bursaries, e-learning and classroom-based courses
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Enhanced pay for working public holidays
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NHS discounts on a wide range of goods and services
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Confidential employee support and assistance, including counselling and psychological therapies
Interested?
If you would like to find out more, we would love to hear from you.
For an informal discussion, please contact:
Primary Care Transformation Manager, Pauline Atkinson, [email protected], 07718747004
Details on how to contact the Recruitment Service and the Recruitment Process: Information for candidates
This post may close early due to the volume of response. Please submit your application form as soon as possible.
AI tools like ChatGPT or Copilot can be great for planning and preparing your application, but your answers must be your own.
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Show us the real you: Your application should reflect your skills, experience, and motivations authentically.
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Use AI wisely: It’s fine to use AI for ideas or to check spelling and grammar, but don’t let it write your answers.
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Why this matters: Applications that rely on AI-generated content may be withdrawn. By applying, you confirm your responses are based on your own knowledge and achievements.
Tip: Think of AI as a helper, not a substitute. We want to understand you, not an AI tool.
NHS Greater Glasgow and Clyde (NHSGGC) recognises the importance of work-life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full-time hours can be accommodated, and where the tenure is listed as “various”, we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.
NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.
By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.
For application portal or log-in issues, please contact the Jobtrain Support Hub in the first instance.
