Customer experience specialist Work, Jobs in Scotland (with Salaries)

Specialist Customer Service Advisor
Barclays —Glasgow
- £27,700 a year
- Banking
- Life insurance
Specialist Customer Care Advisor - Telephony
Barclays —Glasgow
- £27,700 a year
- Computer literacy
- Computer skills
- Banking
Customer Success Manager
Volaris Group Inc. —Scotland
- £40,000 - £50,000 a year
- Full-time
- CRM software
- Marketing
- Bachelor's degree
- Work from home
- Sick pay
Customer Service Expert (Cruise Kings) - Remote
Brooklyn Travel —Prestwick
- Remote
- English
- Employee discount
Quick apply
Customer Service Advisor
The Wheatley Group —Edinburgh
- £32,458 - £35,620 a year
- Temporary
- Computer literacy
- Communication skills
- Employee assistance programme
7d
Customer Resolution Specialist
OVO Energy —Glasgow
- £28,380 - £29,980 a year
- Full-time
- Organisational skills
- Employee discount
- Gym membership
Quick apply
7d
FOS & Exec Complaints Specialist
JPMorganChase —Edinburgh
- Weekend availability
- Communication skills
- Banking
9d
Fraud Specialist
Teleperformance —Glasgow
- Up to £28,500 a year
- Full-time
- English
- Communication skills
- Banking
- Annual leave
- Employee discount
Guest Assistance Specialist
Hilton —Glasgow
- Full-time
- English
- Hotel
- Continuous improvement
- Employee stock purchase plan
- Annual leave
1d
Customer Service Advisor
JPMorganChase —Edinburgh
- Full-time
- Communication skills
- Banking
6d
Customer Service Representative
Diligenta —Edinburgh
- £24,479 a year
- Full-time
- Microsoft Word
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Customer Assistant
Lidl —Aberdeen
- £13.45 - £14.45 an hour
- Full-time
- Bakery
- Store discount
- Employee discount
9d
Visa and International Support Assistant
Edinburgh Napier University —Sighthill
- £26,093 - £31,236 a year
- Full-time
- Administrative experience
- University
- Data entry
- Annual leave
19h
Mobility Support Specialist
TELESOFT LLC DBA CALERO —Edinburgh
- Full-time
- Microsoft Word
- Computer literacy
- Bachelor's degree
Quick apply
14d
Client Experience Specialist
Go Swag —Glasgow
- £25,000 a year
- Hybrid work
- CRM software
- Communication skills
Global Complaints Specialist - Chase UK
JPMorganChase —Edinburgh
- Full-time
- Master's degree
- Conflict management
- AI
Support Assistant (Pensions)
Fife Council —Glenrothes
- £26,786.83 - £29,170.80 a year
- Full-time
- Remote
- Computer literacy
- Travel
- Data entry
- Annual leave
- Employee discount
3d
Customer Support Specialist - Aviation
Scottish Leather Group —Paisley
- £0.01 a year
- CRM software
- ERP systems
- Continuous improvement
- Free parking
- Annual leave
Quick apply
Tour Leader (CEO) - Scotland
G Adventures —Scotland
- Part-time
- Microsoft Word
- Computer literacy
- English
KTP Associate in Integrating Capability-based Intelligent Automation Systems in Customer and Operations Processes
Heriot Watt University —Edinburgh
- £34,000 a year
- Full-time
- Data analysis skills
- Master's degree
- University

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Specialist Customer Service Advisor

Barclays -
Glasgow

Apply Now

Job details

Permanent
£27,700 a year

Benefits

Company pension
Private medical insurance
Life insurance

Qualifications

Live chat
Customer service call handling
Inbound customer enquiry call handling
Stakeholder collaboration
Stakeholder liaison
Process improvement
Risk management
Customer interaction
Banking

Full job description

Date live: 30/07/2026

Business Area: BUK Customer Care UK

Area of Expertise: Banking Operations

Contract: Permanent

Reference Code: JR-0000125157

Join us at Barclays as a Specialist Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You’ll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction.

As part of our Customer Care team, you’ll with a competitive salary of £27,700. On top of that, you’ll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we’ll ensure you have everything you need to succeed and grow with us.

At Barclays, we’re not just offering you a role—we’re offering you a career.

This role will be based in Glasgow.

Purpose of the role

To provide exceptional customer service while resolving more complex customer needs/requests.

Accountabilities

Provision of customer service through various communication channels including chat, email and phone.
Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case.
Collaboration with teams across the bank to align and integrate customer care processes.
Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas.
Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations.
Resolution of specific customer inquiries and issues related to the bank’s products and service, including account balances, transactions and payments.
Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders.
Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness.

Analyst Expectations

To meet the needs of stakeholders/ customers through specialist advice and support
Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles.
Likely to have responsibility for specific processes within a team
They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources.
If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team.
Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams.
Check work of colleagues within team to meet internal and stakeholder requirements.
Provide specialist advice and support pertaining to own work area.
Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams.
Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise.
Make judgements based on practise and previous experience.
Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures.
Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements.
Build relationships with stakeholders/ customers to identify and address their needs.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Apply Now

Refine Your Search

customer experience specialist jobs in scotland

Specialist Customer Service Advisor

Specialist Customer Care Advisor - Telephony

Customer Success Manager

Customer Service Expert (Cruise Kings) - Remote

Customer Service Advisor

Customer Resolution Specialist

FOS & Exec Complaints Specialist

Fraud Specialist

Guest Assistance Specialist

Customer Service Advisor

Customer Service Representative

Customer Assistant

Visa and International Support Assistant

Mobility Support Specialist

Client Experience Specialist

Global Complaints Specialist - Chase UK

Support Assistant (Pensions)

Customer Support Specialist - Aviation

Tour Leader (CEO) - Scotland

KTP Associate in Integrating Capability-based Intelligent Automation Systems in Customer and Operations Processes

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