customer service manager Work, Jobs in scotland (with Salaries)

Learning & Development Manager
Chisholm Hunter Ltd —Glasgow
- Full-time
- Sales
- Travel
- Organisational skills
- Employee discount
Quick apply
Customer Service Manager - Cardonald
Morrisons —Glasgow
- Hospitality
- Team management
- Employee discount
Quick apply
Team Leader
Card Factory —Clydebank
- £13 an hour
- Leadership
Manager Designate- Dundee
Chisholm Hunter Ltd —Dundee
- £36,000 a year
- Full-time
- Management
- Employee discount
Quick apply
Store Manager - Aberdeen
Oak Furnitureland —Aberdeen
- £55,000 a year
- Weekend availability
- Sales
- Free parking
- Employee assistance programme
Key Account Manager
Swagelok Scotland —Scotland
- From £45,000 a year
- Full-time
- Sales
- Driving
- Life insurance
Quick apply
7d
Counter Manager - Edinburgh Straiton
Benefit Cosmetics UK —Loanhead
- Part-time
- Management
- Sales
- Annual leave
- Referral programme
Store Manager
Footasylum —Glasgow
- Team management
- Leadership
- Communication skills
Head of Ecommerce
DFYNE —Glasgow
- Full-time
- In-person
- Tax experience
13d
Assistant Manager - Motherwell
BoyleSports —Motherwell
- £13.20 an hour
Quick apply
Manager Designate - Stirling
Chisholm Hunter Ltd —Stirling
- Up to £36,000 a year
- Full-time
- Management
- Employee discount
Quick apply
Store Manager - Glasgow Flagship Boutique
Chisholm Hunter Ltd —Glasgow
- £38,000 - £45,000 a year
- Full-time
- Management
- Employee discount
Quick apply
HR Operations Manager
Chisholm Hunter Ltd —Glasgow
- Full-time
- Human resources
- Mentoring
- Organisational skills
- Employee discount
Quick apply
Assistant Manager (Front of House) - Glasgow Airport
Pret A Manger —St. Andrews
- From £34,654 a year
- Hospitality
- Annual leave
- Employee discount
Regional Customer Relationship Manager
Barchester Healthcare —Glasgow
- Microsoft Powerpoint
- Microsoft Excel
- Sales
Quick apply
Client Service Manager
Corona IT Solutions Limited —Dumfries
- £26,000 - £30,000 a year
- Full-time
- Management
- English
- Analysis skills
- Annual leave
Quick apply
9d
Assistant Manager
Screwfix —Annan
- Up to £27,250 a year
- Part-time
- Employee discount
Customer Operations Team Lead
HBNL —Inverness
- £32,000 a year
- Full-time
Quick apply
8d
Airport Manager - Scotland
British Airways —Edinburgh
- Full-time
- Bachelor's degree
- Communication skills
7d
Manager Designate - Livingston
Chisholm Hunter Ltd —Livingston
- £30,000 a year
- Full-time
- Management
- Employee discount
Quick apply

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Learning & Development Manager

Chisholm Hunter Ltd -
Glasgow

Quick apply

Job details

Permanent | Full-time

Benefits

Employee discount

Qualifications

Sales
Organisational skills
Leadership
Communication skills

Full job description

Location: Glasgow

Reports to: Head of HR

Hours: 37.5 hours per week (fully on site, with some travel required)

Salary: Negotiable, dependent on experience

About the Role

The Learning & Development Manager is responsible for the hands-on delivery, embedding, and continuous improvement of training across the business.

This role ensures that learning is practical, consistently delivered, and directly improves performance in both retail and support functions. The focus is on execution, coaching, and embedding capability - not just programme design.

Working closely with the Head of HR and operational leaders, this role will identify capability gaps and deliver targeted training solutions that drive measurable improvements in performance.

This is a highly practical role requiring direct engagement with teams.

This role is critical in strengthening capability across the business through practical, hands-on learning and development. By focusing on delivery and embedding, the Learning & Development Manager will drive measurable improvements in performance and support business growth.

Key Responsibilities

Deliver high-quality, engaging training across retail and support functions
Provide in-store coaching to embed sales, customer experience, and leadership behaviours
Support onboarding delivery to ensure new starters are set up for success
Design simple, practical training materials focused on immediate impact
Identify capability gaps through hands-on engagement with teams and managers
Partner with leaders to improve team performance and sustain improvements
Plan and coordinate training schedules to ensure consistent delivery across locations
Track training effectiveness, completion, and behavioural impact
Ensure compliance and mandatory training requirements are met
Continuously review and improve training approaches to maximise engagement and results

Requirements

Proven experience in a hands-on L&D or training role, ideally in a retail or multi-site environment
Strong trainer and coach, confident working directly with teams and managers
Practical, solutions-focused approach with strong organisational skills
Excellent communicator with the ability to influence and engage at all levels
Comfortable operating in a fast-paced, operational environment

Benefits :

Excellent career development opportunities and a clear development path
Accredited industry training and qualifications (fully-funded)
29 days holiday per year
Company life assurance of three times your salary for all colleagues
Generous staff discounts
Colleague incentives (cash rewards, show tickets, overnight stays, and more)

If this sounds like the ideal role for you, apply now!

Quick apply

Refine Your Search

customer service manager jobs in scotland

Learning & Development Manager

Customer Service Manager - Cardonald

Team Leader

Manager Designate- Dundee

Store Manager - Aberdeen

Key Account Manager

Counter Manager - Edinburgh Straiton

Store Manager

Head of Ecommerce

Assistant Manager - Motherwell

Manager Designate - Stirling

Store Manager - Glasgow Flagship Boutique

HR Operations Manager

Assistant Manager (Front of House) - Glasgow Airport

Regional Customer Relationship Manager

Client Service Manager

Assistant Manager

Customer Operations Team Lead

Airport Manager - Scotland

Manager Designate - Livingston

I want to receive the latest job alerts for customer service manager in scotland

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