Customer service supervisor Work, Jobs in Scotland (with Salaries)

Customer Service Centre Supervisor
Carrier —Livingston
- £24,785 - £49,420 a year
- Full-time
- Customer service
- Microsoft Office
- Supervising experience
- Sick pay
Dayshift On Street Service Delivery Supervisor
JMB Travel —Wishaw
- £35,000 a year
- Full-time
- Management
- Supervising experience
- Organisational skills
Quick apply
Customer Service Team Leader
Stagecoach —Perth
- £34,056 a year
- Full-time
- Management
- Customer service
- Continuous improvement
5d
Investigations Operations Leader
Department for Work and Pensions —Livingston
- £38,772 a year
- Overtime
- Hybrid work
- Presentation skills
- Travel
- Human resources
- Annual leave
- Employee assistance programme
11d
Customer Service Team Manager 24/7 shift pattern
Barclays —Glasgow
- Weekend availability
- Hybrid work
- Banking
Helpdesk Supervisor - Glasgow Head Office
City Facilities Management (UK) —Glasgow
- £33,212.48 a year
- Weekend availability
- Management
- Customer service
- Communication skills
11d
Customer Support and Collections Team Leader
Close Brothers —Glasgow
- Full-time
- Hybrid work
- Continuous improvement
- IT
- Communication skills
Founding Food-to-Go Supervisor
Spar, Kirkie Stores —Glasgow
- £14 - £15 an hour
- Full-time
- Hospitality
- Customer service
- Supervising experience
Quick apply
9d
Sales Supervisor
STARK Group —Kilmarnock
- Full-time
- Hybrid work
- Customer service
- Employee discount
- Flexible schedule
10d
Client Service Team Leader 24/7 shift pattern
Barclays —Glasgow
- Weekend availability
- Hybrid work
- Continuous improvement
Service Desk Team Leader - Glasgow Head Office
City Facilities Management (UK) —Glasgow
- Full-time
- Customer service
- Organisational skills
- Leadership
Office Supervisor
apetito —Port Glasgow
- £14.94 an hour
- Full-time
- Sales
- English
- IT
- Employee discount
Leisure Team Leader
3d Leisure —Aberdeen
- £27,607 a year
- Weekend availability
- Hospitality
- Management
- Customer service
- Free parking
- Gym membership
Quick apply
Customer Service Supervisor
B&M Retail —Fort William
- £12.89 an hour
- Part-time
- Supervising experience
- Employee discount
5d
Supervisor/Team Leader Full Time - Kirkwall
Begg Shoes —Kirkwall
- From £27,000 a year
- Full-time
- Sales
- Customer service
- Business development
- Store discount
- Employee discount
Quick apply
2d
Customer Support and Collections Team Leader
Aimée Willow Connex —Scotland
- Continuous improvement
- Communication skills
11d
Retail Supervisor
Wickes —Glasgow
- £9.46 - £13.39 an hour
- Full-time
- Customer service
- Annual leave
- Employee discount
Assistant Store Manager
Hotel Chocolat —Glasgow
- Microsoft Word
- Hospitality
- Microsoft Excel
- Employee discount
Receptionist Supervisor
Sligachan Hotel —Isle of Skye
- £14.30 - £16.00 an hour
- Full-time
- Customer service
- Hotel
- Organisational skills
Quick apply
Helpdesk Team Leader
Lovat's Group —Loanhead
- Full-time
- Customer service
- Maintenance
- Microsoft Office
- Free parking
- Employee assistance programme
Quick apply

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customer service supervisor jobs near scotland

Customer Service Centre Supervisor

Carrier -
Livingston

Apply Now

Job details

Full-time
£24,785 - £49,420 a year

Benefits

Company pension
Sick pay

Qualifications

Sales support
Customer service
Microsoft Office
Supervising experience
Organisational skills
Relationship management
Leadership
Communication skills
Time management

Full job description

About Carrier

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure the safe transport of food, life-saving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier.

We are looking for an experienced Customer Service Centre Supervisor to join our growing Customer Service Hub in Livingston. In this role, you will lead a small customer service team while ensuring the highest standards of customer service and supporting the day-to-day operations of our depot network.

From the very beginning, you'll receive the support of your manager and work alongside an experienced team in a collaborative environment. This is an excellent opportunity to develop your leadership skills, make a real impact on customer satisfaction, and contribute to the continued success of our business.

This role is part of Carrier Rental Systems, a provider of immediate, 24/7 nationwide rental solutions designed to keep operations running smoothly and minimise the impact of unexpected downtime. The position sits within the Pumps & Power division.

As a Customer Service Centre Supervisor you will be responsible for:

Leading the day-to-day activities of the Customer Service Centre team, providing coaching, guidance and performance support to ensure high levels of customer service.
Working closely with the Depot Manager to ensure the efficient running of daily operations and quickly resolve operational challenges.
Managing customer enquiries, preparing quotations, processing orders and coordinating equipment availability, transport and deliveries.
Building strong customer relationships by managing customer accounts, purchase orders, invoice queries and identifying opportunities to grow existing business.
Overseeing on-hire, off-hire, equipment exchanges, documentation and administrative processes while ensuring compliance with company procedures.
Managing customer and supplier account creation through Carrier systems, including completion of compliance processes such as MK Denial.
Supporting month-end activities, operational reporting and maintaining accurate customer and business records.
Identifying new business opportunities, generating sales leads and supporting the wider sales strategy.
Ensuring compliance with quality standards while collaborating with colleagues across Carrier Rental Systems to deliver an outstanding customer experience.

To be successful in this role you should have:

Previous experience in a customer service, sales support or operational environment.
Previous experience supervising or leading a customer service team.
Strong customer service and relationship management skills.
Excellent communication skills – verbal and written.
Strong organisational and time management skills.
A proactive approach with excellent problem-solving abilities.
Commercial awareness and the ability to identify business opportunities.
Excellent telephone manner.
IT literacy, including Microsoft Office applications.
Flexibility, adaptability and a commitment to delivering excellent customer service.

What we offer

Base salary + 15% LIP bonus
Generous pension scheme
Stable working hours from Monday to Friday
Paid sick leave
25 days holiday + bank holidays
Comprehensive onboarding and ongoing support from your manager
Career development opportunities within a global organisation
Supportive and collaborative team environment
Access to our Benefits Central platform

Our commitment to you

As an employer of choice, our greatest assets are the expertise, creativity, and passion of our employees. We strive to provide a great place to work that attracts, develops, and retains the best talent, promotes employee engagement, fosters teamwork, and drives innovation for the benefit of our customers. We aim to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback, and always challenging ourselves to do better.

The values that guide us are respect, integrity, inclusion, innovation, and excellence. We're excited for you to join us and make a difference!

Pay Range

The annual salary for this position is between £24,785.00-£49,420.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.

Other Compensation

This position may be entitled to short-term cash incentives, subject to plan requirements.

Benefits

We offer a competitive total rewards package that may include other benefits and well‑being programs. Offerings vary by role and location and are designed to support employees’ health, security, and success.

Equal Treatment and Non-Discrimination

Carrier is committed to equal treatment and non-discrimination principles. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability, or any other applicable protected class.

If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at [email protected] We will make every effort to meet your needs in accordance with applicable laws.

Application Deadline

Applications will be accepted for at least 14 calendar days from Job Posting Date. Job Posting Date: 30 June 2026

Job Applicant Privacy Notice

Please click on the link below to review the Job Applicant Privacy Notice.

Use of AI in Recruitment

Technology‑enabled tools may support parts of the recruitment process, with oversight by people.

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Refine Your Search

customer service supervisor jobs in scotland

Customer Service Centre Supervisor

Dayshift On Street Service Delivery Supervisor

Customer Service Team Leader

Investigations Operations Leader

Customer Service Team Manager 24/7 shift pattern

Helpdesk Supervisor - Glasgow Head Office

Customer Support and Collections Team Leader

Founding Food-to-Go Supervisor

Sales Supervisor

Client Service Team Leader 24/7 shift pattern

Service Desk Team Leader - Glasgow Head Office

Office Supervisor

Leisure Team Leader