Guest service agent Work, Jobs in Scotland (with Salaries)

Reservations Agent (Full-Time)
SCHLOSS Roxburghe Hotel & Golf Course —Kelso
- £27,310 a year
- Weekend availability
- Hospitality
- Hotel
- Organisational skills
Quick apply
2d
Reservations Agent
Green Hotel a Member of Radisson Individuals —Kinross-shire
- From £12.71 an hour
- Part-time
- Bilingual
- Hospitality
- English
- Free parking
- Employee discount
Quick apply
12d
Guest Services Agent
Trump Turnberry - Front Office —Turnberry
- Full-time
- Hospitality
- Customer service
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
7d
Front Office Agent
Motel One —Edinburgh
- Full-time
- English
- Hotel
- Hotel experience
Quick apply
3d
Switchboard Agent
Virgin Hotels —Edinburgh
- Weekend availability
- Hospitality
- Customer service
- English
- Annual leave
- Employee assistance programme
Quick apply
2d
Administrative Assistant
St Andrew’s College Language Schools —Edinburgh
- £18 - £59 an hour
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Front Desk Night Manager
Virgin Hotels —Edinburgh
- Full-time
- English
- Hotel
- Supervising experience
- Annual leave
- Employee assistance programme
Quick apply
Live-in General Assistant (TSH165)
Customeyes —Stromness
- £13 - £14 an hour
- Full-time
- Hotel
Quick apply
5d
Travel Coordinator
Experience Scotland’s Wild —Dumbarton
- From £25,000 a year
- Full-time
- Microsoft Outlook
- Customer service
- Microsoft Office
- Flexible schedule
Kitchen Porter
Monogram Collective —Pitlochry
- Full-time
- Hotel
- Hotel experience
- Employee assistance programme
- Employee discount
Quick apply
9d
Lounge Services Team Member Host - 0 hr - Inverness
Swissport International AG —Inverness
- £13.49 an hour
- Hospitality
- Bar
- Computer literacy
- Free parking
- Employee assistance programme
5d
Live-in Assistant Manager (TSH164)
Customeyes —Stromness
- Full-time
- Hospitality
- Management
- Customer service
Quick apply
5d
Night Front Office Agent
FAIRMONT —St. Andrews
- Full-time
- Hotel
- Restaurant experience
Quick apply
Casual Worker Kitchen Porter
Apex Hotels Ltd —Glasgow
- £12.85 an hour
- Part-time
- Bar
- Casual dining restaurant
- Hotel
Quick apply
4d
EFL Teachers Summer Edinburgh (Non-Residential)
Move Language Ahead —Edinburgh
- £20.65 an hour
- Seasonal
- English
- Master's degree
- Administrative experience
- Paid training
- Annual leave
Quick apply
Property Maintenance Technician
Landlords' Little Helper —Leith
- £30,000 - £33,000 a year
- Full-time
- Maintenance
- Programmable logic controllers
- IT
- Paid training
Quick apply
12d
Kitchen Porter
Meldrum House Country Hotel & Golf Course —Inverurie
- Full-time
- Bar
- Hotel
- Hotel experience
- Employee assistance programme
- Employee discount
Quick apply
13d
Property Manager - 12 months FTC (Glasgow)
Land Securities —Glasgow
- Full-time
- Customer service
- Travel
- Organisational skills
- Annual leave
- Employee assistance programme
2d

Related jobs to explore

Based on your search for guest service agent

Customer Service Agent
ABM —Paisley
Complete an incident/Accident Report for any issue you may encounter, including any near miss events (recording any injuries as a result of an accident to…
£12.81 an hour
Customer Service Agent - PART TIME - UK
Swissport International AG —Paisley
Resolve passenger concerns and complaints in a timely and effective manner, demonstrating empathy and understanding. Free onsite parking whilst at work.
£12.91 an hour
3d

I want to receive the latest job alerts for guest service agent in scotland

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Reservations Agent (Full-Time)

SCHLOSS Roxburghe Hotel & Golf Course -
Kelso

Quick apply

Job details

Permanent | Full-time
£27,310 a year
2 days ago

Qualifications

Hospitality
Organisational skills
Guest services
Communication skills
Hotel experience
Time management

Full job description

We are currently looking for a friendly and engaging Reservations Agent to join us and be a part of the SCHLOSS Roxburghe Reservations team! This is a permanent, full-time position, working 5 days over 7. You must be available to work some weekends.

We offer a competitive salary of £27,310 per annum plus gratuities* and excellent employee benefits.

*Gratuities (tips) are an additional charge added onto services and are paid to all employees on a pro-rata basis regardless of your role. The amount is not guaranteed and is depended on service charge paid.

As a SCHLOSS Roxburghe Hotel Reservation Agent you will be responsible for creating the first impression for our guests by assisting them with booking reservations and planning their stay with us. You will deliver an exceptional and consistent guest service experience prior to their arrival at the hotel.

Your Key Responsibilities:

· Provides a friendly, smooth, prompt and courteous service to all guests and reservations.

· Assisting and advising customers who may be choosing from a variety of rate and package options.

· Making reservations for customers based on their various requirements and budgetary allowances.

· Checking the availability of accommodation or transportation on the customers’ desired travel dates.

· Helping plan travel itineraries by suggesting local tourist attractions and places of interest.

· Processing payments and sending confirmation details to customers.

· Sorting out any issues that may arise with bookings or reservations.

· Answering any questions customers might have about the reservation process.

· Up-selling, when appropriate, by informing customers of additional services or special packages,

· Providing support to customers who may need to amend or cancel a reservation.

· Analyse all guest and travel agent requirements through telephone and emails and recommend suitable options for all customers and assist to confirm all reservations.

· Ensure all incoming calls with courtesy and ensure efficient resolution of all guest inquiries for various hotel services and operations.

· Assist to make all room reservations and ensure maximize room revenue for all and ensure all reservation detail update on all computers within required operating procedures.

· Manage all incoming calls for reservation department and ensure response all queries and maintain professional relationship and atmosphere at all times.

· Ensure compliance to all security and safety standards on everyday basis and ensure optimal utilization of all resort software systems and maintain knowledge on all room types and its availability.

· Monitors the order and cleanliness in the office area & participates in regular departmental meetings.

Your Experience, Qualities & Capabilities:

· Previous experience in an administration role preferred

· You are enthusiastic and have a positive personality with the ability to build genuine and trusting relationships

· You have a passion for delivering exceptional guest service

· You have proven organisational and time management skills

· You have excellent communication skills, both verbal and written with the ability to communicate effectively with people at all levels

· You have fantastic attention to detail

Job Types: Full-time, Permanent

Pay: £27,310.00 per year

Ability to commute/relocate:

Kelso TD5 8JZ: reliably commute or plan to relocate before starting work (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

guest service agent jobs in scotland

Reservations Agent (Full-Time)

Reservations Agent

Guest Services Agent

Front Office Agent

Switchboard Agent

Administrative Assistant

Front Desk Night Manager

Live-in General Assistant (TSH165)

Travel Coordinator

Kitchen Porter

Lounge Services Team Member Host - 0 hr - Inverness

Live-in Assistant Manager (TSH164)

Night Front Office Agent

Casual Worker Kitchen Porter

EFL Teachers Summer Edinburgh (Non-Residential)

Property Maintenance Technician

Kitchen Porter

Property Manager - 12 months FTC (Glasgow)

Related jobs to explore

I want to receive the latest job alerts for guest service agent in scotland

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected