Helpdesk team leader Work, Jobs in Scotland (with Salaries)

L1 Service Desk Team Leader
XMA —Livingston
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Team management
- IT
- Employee discount
- Life insurance
Helpdesk Team Leader
Lovat's Group —Loanhead
- Full-time
- Customer service
- Maintenance
- Microsoft Office
- Free parking
- Employee assistance programme
Quick apply
Helpdesk Supervisor - Glasgow Head Office
City Facilities Management (UK) —Glasgow
- £33,212.48 a year
- Weekend availability
- Management
- Customer service
- Communication skills
11d
Helpdesk Coordinator
Equans —Bellshill
- £14,664 - £15,392 a year
- Part-time
- Customer service
- Annual leave
- Employee assistance programme
Non-Profit Distribution (NPD) Contract Business Support Officer
NHS Scotland —Kirkwall
- £31,537 - £34,303 a year
- Monday to Friday
- Administrative experience
- No degree
- Organisational skills
- Employee assistance programme
- Employee discount
Global Payment Solutions- Client Service Manager- French Speaking
HSBC Global Services Limited —Edinburgh
- Full-time
- Financial services
- Communication skills
- Banking
3d
Invoice Specialist
TELESOFT LLC DBA CALERO —Edinburgh
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Gym membership
- Life insurance
Quick apply
4d
Procurement & Administration Coordinator
Wood —Irvine
- Full-time
- Project management
- Bachelor's degree
- Contracts
Customer Support Advisor (9 months FTC)
Snappy Shopper —Dundee
- Weekend availability
- CRM software
- In-person
- Communication skills
Quick apply
Cleaning Team Leader - Mobile Scotland - Nights Sky Spaces
Emcor —Livingston
- £31,554 a year
- Full-time
- Customer service
- English
- Team management
- Employee assistance programme
- Referral programme
Quick apply
Account Manager
HSBC Global Services Limited —Edinburgh
- Full-time
- Communication skills
- Time management
2d
Laboratory Steward
Leonardo UK Ltd —Edinburgh
- £37,318 - £53,550 a year
- Full-time
- Hybrid work
- Flexible schedule
- Referral programme
8d
Lead IT Security Engineer
V.Group —Glasgow
- Azure
- Computer Science
- AWS
Digital Customer Support Apprentice
QA Apprenticeships —Bishopton
- £19,500 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Free parking
- Gym membership
Property Services Apprentice
QA Apprenticeships —Glasgow
- £16,640 a year
- Monday to Friday
- Microsoft Outlook
- IT
3d
Data Consultant - FTC
TELESOFT LLC DBA CALERO —Edinburgh
- Master's degree
- Accounting
- Human resources
Quick apply
4d
Mechanical Manager
Equans —Edinburgh
- Full-time
- HVAC
- Annual leave
- Employee assistance programme
8d
Mobile Electrician
Equans —Bellshill
- Full-time
- Contracts
- IT
- School
- Annual leave
- Employee assistance programme
Chiller Service Engineer
Daikin Industries Ltd. —Glasgow
- Overtime
- Communication skills
- Annual leave
Quick apply

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Connected Families is a new and exciting Barnardo's project that will engage early on with families to help them feel safe, happy, healthy and hopeful.
£36,099 - £44,260 a year
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L1 Service Desk Team Leader

XMA -
Livingston

Apply Now

Job details

Permanent | Full-time
£28,000 - £32,000 a year

Benefits

Company pension
Discounted gym membership
Private medical insurance
Employee discount
Life insurance
Referral programme

Qualifications

Team management
ServiceNow
IT
Help desk

Full job description

Location: Livingston

SALARY: £28,000 - £32,000 per annum

Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group life insurance, income protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program

Do you enjoy developing, coaching and managing customers? Do you have experience managing a team of 10-12 and you’re looking for the next company to excel and grow your skills? Or, are you just looking to join a reputable company where you can really show your management skills?

If you answered yes to any of the above, we may have the role for you!

Established in the 80’s, XMA has grown to become one of the top ten largest value-added resellers in the UK. Today, we’re an independent UK company with full geographic coverage – and our skilled workforce serves a diverse customer base across the public and private sector. We win awards for our ability to help organisations and users achieve more with technology. We specialise in realising individual ambitions to transform and evolve. We consult, define, adapt and deliver on real-life outcomes. We collaborate closely to bring that positive impact home.

We are currently looking for an IT Support Team Leader to manage a team of individuals within a busy helpdesk environment. You will be responsible for all relationships with your customers, focusing on getting the best out of your team to hit all service level agreements.

LOCATION : Livingston - Hybrid

JOB SPECIFICATION:
You’ll be responsible for a team of 10-12 colleagues within a busy helpdesk
Helping the team come to resolutions on all incidents and requests received through our ticket system, phone or email
1-2-1s and coaching plans within your team, plus the delivery of performance reviews
Main point of contact for customers you are responsible for on your helpdesk to keep up a consistent line of communication.

This role involves working Monday – Friday on 8.5 hour shifts, anywhere between 7am-6pm, with an hour lunch.

REQUIREMENTS:
Experience managing a team of 10-12 within either a helpdesk, service desk or call centre environment
Confident delivering customer service and dealing with clients both by phone or email
A keen interest in IT or experience managing a helpdesk team

We’re proud to be recognised as a Disability Confident Level 3 Employer—the highest level in the UK Government’s scheme. This reflects our ongoing commitment to fostering an inclusive, supportive culture where everyone has the opportunity to thrive. Through our inclusive recruitment practices, we ensure that individuals with disabilities are given fair and equal access to opportunities within our organisation. As part of this commitment, we participate in the Guaranteed Interview Scheme, which offers an interview to any candidate with a disability who meets the essential criteria for the role.

We will ensure that individuals who have a disability are provided reasonable accommodation, to enable full participation in the job application and interview process. If you have any such requirements, please do not hesitate to contact us on our email which is [email protected], we will be happy to action your requests.

KEYWORDS : 1 st Line IT Support, 1 st Line, 1 st Line Team Leader, 1 st Line IT Support Team Leader, Technical Analyst Team Lead, 1 st Level, Level 1 Technical Analyst, Helpdesk, Ivanti, Service Now, ITSM tools, Team Leader, 1 st Level Team Leader, 1 st Level Technical Analyst Team Leader

Apply Now

Refine Your Search

helpdesk team leader jobs in scotland

L1 Service Desk Team Leader

Helpdesk Team Leader

Helpdesk Supervisor - Glasgow Head Office

Helpdesk Coordinator

Non-Profit Distribution (NPD) Contract Business Support Officer

Global Payment Solutions- Client Service Manager- French Speaking

Invoice Specialist

Procurement & Administration Coordinator

Customer Support Advisor (9 months FTC)

Cleaning Team Leader - Mobile Scotland - Nights Sky Spaces

Account Manager

Laboratory Steward

Lead IT Security Engineer

Digital Customer Support Apprentice

Property Services Apprentice

Data Consultant - FTC

Mechanical Manager

Mobile Electrician

Chiller Service Engineer

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