Insurance specialist Work, Jobs in Scotland (with Salaries)

Customer Excellence Specialist - 12 Month Fixed Term Contract
Sky —Livingston
- Full-time
- Hybrid work
- Project management
- Training & development
- Communication skills
- Free parking
- Employee discount
10d
Intelligence and Investigations Specialist (Scotland)
NetWatch Global —Stirling
- £27,533 a year
- Full-time
- Remote
- English
- Databases
- Bachelor's degree
- Health & wellbeing programme
- Flexitime
Quick apply
Associate Technical Specialist
Sky —Livingston
- Full-time
- Hybrid work
- Communication skills
- Employee discount
2d
Training Specialist for Paisley
Thermo Fisher Scientific —Paisley
- Full-time
- No experience needed
- Microsoft Office
- Project management
Sustainability Specialist - Nature and Biodiversity
Scottish Power —Cambuslang
- £55,000 - £68,750 a year
- Analysis skills
- Business
- Annual leave
- Employee discount
12d
Payroll Specialist (Glasgow Based)
Heathrow —Glasgow
- Full-time
- Continuous improvement
- Communication skills
- Annual leave
- Work from home
2d
Senior Business Support Assistant - Specialist Children’s Services
NHS Scotland —Glasgow
- £31,537 - £34,303 a year
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Annual leave
- Employee assistance programme
Compliance Specialist (UK)
Sign Language Interactions Ltd —Glasgow
- £28,000 - £33,000 a year
- Part-time
- English
- Microsoft Office
- Continuous improvement
- Employee assistance programme
- Sick pay
Quick apply
2d
Team Lead - Operations B7
NHS Scotland —Paisley
- £52,845 - £61,466 a year
- Full-time
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
2d
Estates Manager - Estates & Facilities
NHS Scotland —Greenock
- £52,845 - £61,466 a year
- Full-time
- Hospital
- Annual leave
- Employee assistance programme
Technical Specialist
Sky —Livingston
- Full-time
- Hybrid work
- Communication skills
- Employee discount
2d
Claims Service Manager - Commercial Insurance
Aon Corporation —Glasgow
- Hybrid work
- Leadership
- Communication skills
2d
Industry Specialist Sales Account Manager - Field based
HILTI —Glasgow
- Monday to Friday
- Business development
- Travel
- Organisational skills
- Life insurance
Project Manager
Scottish Power —Glasgow
- From £59,200 a year
- Analysis skills
- Budgeting
- Negotiation
- Annual leave
- Employee discount
13d
Risk & Control Manager - Business Banking
Nationwide Building Society —Glasgow
- £65,000 a year
- Full-time
- Management
- Leadership
- Communication skills
Lead Sourcing Specialist - Sourcing Initiatives
Baker Hughes —Aberdeen
- Full-time
- Bachelor's degree
- Leadership
- Flexible schedule
- Life insurance
Customer Insurance Specialist | S1 | Retail & Business Banking | Glasgow SVS
A01 Santander UK plc —Glasgow
- £25,639 - £36,196 a year
- Full-time
- Hybrid work
- English
- Communication skills
Senior Organisational Development Advisor - Specialist Children’s Services
NHS Scotland —Glasgow
- £52,845 - £61,466 a year
- Full-time
- Analysis skills
- Presentation skills
- Conflict management
- Annual leave
- Employee assistance programme
Care Manager - Specialist Children’s Services
NHS Scotland —Glasgow
- £43,231 - £52,679 a year
- Part-time
- Hospital
- Leadership
- Nursing
- Annual leave
- Employee assistance programme
4d
Lab Specialist Stimulation
Baker Hughes —Aberdeen
- Full-time
- Laboratory experience
- Analysis skills
- Bachelor's degree
- Flexible schedule
- Life insurance
3d

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Customer Excellence Specialist - 12 Month Fixed Term Contract

Sky -
Livingston

Apply Now

Job details

Full-time
10 days ago

Benefits

Free parking
Company pension
Canteen
Private medical insurance
Employee discount
On-site parking
Shuttle service provided

Qualifications

Coaching
Change management
Project management
Telecommunication
Change leadership
Training & development
Communication skills

Full job description

Job ID: R0056895

Location

Livingston, West Lothian

Hours/week

37.5 hrs/week

Payrate range

Unknown

Role/Team overview

Join the Customer & Colleague Enablement Team, we enable ‘Better’ Customer & Colleague Experiences, EVERY DAY.

At the heart of Sky’s mission to Believe in Better, the Customer & Colleague Enablement team plays a vital role in shaping future-ready experiences for both our customers and our people. The Customer & Colleague Enablement sit under the Sales Directorate, but support CSG wide.

We are a forward-thinking, purpose-driven team committed to enabling better customer and colleague experiences, every day. Through innovation, connection, problem-solving, adaptability, and a growth mindset, we create the conditions for others to thrive.

Our role is to empower teams with the right tools, systems, knowledge, and resources – helping them to do their jobs effectively and efficiently. Whether it's modernising tech, building future skills, or forging strategic partnerships, we’re always looking ahead to ensure we meet tomorrow’s challenges today.

If you’re someone who thrives in change, enjoys solving complex problems, and believes in making things better – not just for now but for the future – then this is the place for you.

The Customer Excellence team exists to put customer-first thinking at the heart of everything we do in Sales. We turn insight into action—shaping strategy, improving journeys, and supporting advisors to deliver brilliant conversations.

From driving large-scale transformation to surfacing trends through data, we collaborate across Sales Ops, Compliance, Technology and frontline teams to make change that sticks. We’re trusted to lead, challenge, and improve—always with the customer and colleague experience in mind.

If you’re passionate about insight, improvement and making better happen, this is the team for you.

What you’ll do

Drive engagement and adoption of new tools, processes and products across Sales Operations

Create and deliver plans that land key customer insight and process changes in collaboration with Sales operations

Support frontline coaching, recognition, and learning activities aligned to customer strategy and plan

Deliver feedback loops and hold focus groups to surface customer/advisor experience themes

Champion the use of the conversational behavioural framework across the operational estate ensuring its embedded through everyday activity

Support onboarding plans and capability development for new starters/skill gaps across campaigns in collaboration with Learning and Sales operations

What you’ll bring

Essential Criteria:

Strong confident communication, storytelling and engagement skills, with the ability to influence at all levels (Director, HOSO and offshore partners).
A customer-first mindset with experience using customer insight to drive change and improvements
Proven track record to embed behaviour change and new ways of working in frontline teams
Creative and proactive approach to building engagement strategies to ensure a minimum standard – blueprint
A self-motivated individual who is equally comfortable working by themselves and as part of a team

Desirable Criteria:

Project management and problem-solving mindset
Experience working in or closely with contact centre Sales teams
Prior experience of working in the telecomms industry would also be useful

Benefits and perks

There's one thing people can't stop talking about when it comes to life at Sky: the perks. Here’s a taster:

Free NOW package, including Sky Sports and Sky Cinema
Pension package with up to 9% employer contribution
Private healthcare with mental health support
Aviva Digital GP and dental insurance
Discounts on Sky products, including Sky Mobile, Sky Broadband, Sky Glass and Sky Protect
Sharesave and Tech schemes
A range of Sky VIP rewards and experiences

How you’ll work

We've adopted a hybrid working approach to give more flexibility on where and how we work. The hybrid working expectations for this role are 2 days in the office per week.

Your office base

We’re based at Kirkton Campus in Livingston and home to over 2000 colleagues. We have free onsite parking and operate a free shuttle bus service from Livingston North train station and Livingston shopping centre. You’ll also have access to our subsidised canteen, free tea and coffee, hair and beauty salon, valet carwash, amazon lockers, cash machine, covered bike storage, prayer room and shower facilities as part of the onsite gym.

Who we are

We’re Sky, a leading media and entertainment company who connect millions with entertainment, sports, news and arts through innovative products and services. Working with us means you’ll be bringing the joy of a better experience to more people, every day. All so we can do better and deliver better for our customers, colleagues and society.

We’re an equal opportunity employer and value diversity at our company. We're a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need as early as you can.

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

To be eligible for this role you are required to have the appropriate right to work in the UK. Please be aware Sky does not offer sponsorship for this position.

To find out more about working with us, search #LifeAtSky on social media.

Apply Now

Refine Your Search

insurance specialist jobs in scotland

Customer Excellence Specialist - 12 Month Fixed Term Contract

Intelligence and Investigations Specialist (Scotland)

Associate Technical Specialist

Training Specialist for Paisley

Sustainability Specialist - Nature and Biodiversity

Payroll Specialist (Glasgow Based)

Senior Business Support Assistant - Specialist Children’s Services

Compliance Specialist (UK)

Team Lead - Operations B7

Estates Manager - Estates & Facilities

Technical Specialist

Claims Service Manager - Commercial Insurance

Industry Specialist Sales Account Manager - Field based

Project Manager

Risk & Control Manager - Business Banking

Lead Sourcing Specialist - Sourcing Initiatives

Customer Insurance Specialist | S1 | Retail & Business Banking | Glasgow SVS

Senior Organisational Development Advisor - Specialist Children’s Services

Care Manager - Specialist Children’s Services

Lab Specialist Stimulation

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