product operations analyst Work, Jobs in scotland (with Salaries)

Insight Analyst
CalMac Ferries Limited —Gourock
- £54,000 a year
- Full-time
- Microsoft Excel
- SQL
- Analysis skills
12d
Product Operations Analyst
Moody's —Edinburgh
- Sales
- Analysis skills
- Continuous improvement
6d
Product Analyst (Digital Products), Edinburgh
Hampden Bank —Edinburgh
- Analysis skills
- Communication skills
- Annual leave
- Employee assistance programme
Cyber Threat Intelligence (CTI) Analyst
Computershare —Edinburgh
- Full-time
- Communication skills
- Work from home
Investment Operations Analyst 6 Month Secondment/Fixed Term Contract
Barclays —Glasgow
- Microsoft Excel
- Continuous improvement
- Communication skills
Laboratory Analyst I
Core Laboratories (U.K.) Limited —Aberdeen
- Microsoft Office
- Travel
- Communication skills
Tax Operations Analyst
Barclays —Glasgow
- Microsoft Excel
- Microsoft Office
- Continuous improvement
Laboratory Analyst
Core Laboratories (U.K.) Limited —Aberdeen
- Laboratory experience
- Microsoft Office
- Travel
Operations analyst - Reconciliations
SECCL —Edinburgh
- £28,000 - £35,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Analysis skills
- Communication skills
- Employee discount
Product Analyst
Addepar —Edinburgh
- SQL
- JavaScript
- Financial services
Quick apply
Data Operations, Associate
BlackRock Investments —Edinburgh
- Hybrid work
- Azure
- AWS
- In-person
- Work from home
Laboratory Analyst Grade 1
Intertek —Aberdeen
- Laboratory experience
- Communication skills
Quick apply
7d
Market Risk Analyst - SRE
Barclays —Glasgow
- Maintenance
- SQL
- Project management
Business Analyst- BI
Aggreko —Glasgow
- Full-time
- SQL
- Communication skills
- Annual leave
- Employee assistance programme
Underwriting Analyst
JPMorganChase —Edinburgh
- Full-time
- Customer service
Solutions Analyst III - Payments Technology - UAT
JPMorganChase —Glasgow
- Full-time
- Microsoft Powerpoint
- Analysis skills
- Bachelor's degree
Senior Supply Chain Analyst, EMEA – Healthcare – Edinburgh, UK
Dexcom —Edinburgh
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Management
Business Analyst
Home Office —Glasgow
- £39,500 - £46,000 a year
- Part-time
- English
- Analysis skills
- Presentation skills
- Annual leave
2d
Solution Consultant (Figaro)
FNZ —Edinburgh
- Full-time
- SQL
- Communication skills
- Time management
Chemistry Analyst
Eurofins UK BioPharma Services —Livingston
- Full-time
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
5d

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Insight Analyst

CalMac Ferries Limited -
Gourock

Apply Now

Job details

Full-time
£54,000 a year
12 days ago

Benefits

Company pension

Qualifications

Power BI
Microsoft Excel
Business analysis
SQL
Analysis skills
Predictive analytics
Marketing

Full job description

Salary

Circa £54,000

Contractual hours

37.5

Basis

Full time

Package

- Agile Working (minimum 2 days per week in office) - 37 days annual leave (pro-rata) - Staff travel pass for yourself, spouse/partner, and dependents - An industry outstanding pension

Date posted

04/05/2026

Job reference

REC000101481

Shape the future of customer experience across Scotland’s lifeline ferry services

At CalMac, our customers are at the heart of everything we do. We connect communities, support local economies, and deliver essential services across Scotland’s west coast. Now, we’re looking for a talented Insight Analyst to help us transform how we use data to deliver exceptional customer experiences and operational performance.

About the Role

As part of our Insight team, you’ll play a pivotal role in turning complex data into powerful, actionable insight. You’ll analyse customer behaviour, feedback, and operational performance to identify trends, uncover opportunities, and influence decisions at every level of the business.

From shaping strategy to improving day-to-day customer journeys, your insight will directly impact how we serve our communities.

What You’ll Be Doing

Turn data into insight - Analyse customer, transactional, and operational data to understand behaviours, sentiment, and performance trends.

Drive meaningful improvements - Undertake deep dives across the customer journey, identifying pain points and recommending targeted, measurable improvements.

Own performance reporting - Deliver clear, compelling KPI reporting on customer experience and operations, highlighting risks, trends, and opportunities.

Build powerful dashboards & tools - Develop and maintain dashboards, reports, and data products that enable self-serve insight across the business.

Collaborate and influence - Work cross-functionally with Customer Experience, Marketing, Operations, and Data teams to deliver better outcomes.

Tell the story behind the data - Translate complex analysis into engaging narratives and actionable recommendations for stakeholders and external partners.

Enhance CRM and campaigns - Support targeted campaigns through customer segmentation and post-campaign analysis, driving a true test-and-learn culture.

What We’re Looking For

Proven experience (3+ years) in insight, data, business analysis or similar roles
Strong analytical and problem-solving skills, with the ability to work with large and complex datasets
Proficiency in Excel and Power BI (experience with Dynamics 365 / Power Platform is an advantage)
Ability to communicate complex insights clearly and confidently to a variety of audiences
Experience in customer experience measurement, marketing analytics, or operational performance analysis
Working knowledge of SQL (or a willingness to learn)
A natural storyteller who can bring data to life and influence decisions

What Will Set You Apart

Curiosity about customer behaviour and what drives it
Passion for data-led decision making and continuous improvement
Critical thinking and a proactive, solutions-focused mindset
Strong collaboration skills and the ability to influence stakeholders
A commitment to sustainability and inclusive service design

Why Join CalMac?

Be part of a purpose-driven organisation that supports Scotland’s island communities
Influence real change in customer experience across a vital national service
Work in a collaborative, forward-thinking Insight team
Opportunities to develop advanced analytics skills including predictive modelling and segmentation
Help champion a data-driven culture across the business

Ready to make an impact?

If you’re passionate about transforming data into meaningful change and want your work to truly matter, we’d love to hear from you.

Apply now and help us deliver journeys that matter.

Apply Now

Refine Your Search

product operations analyst jobs in scotland

Insight Analyst

Product Operations Analyst

Product Analyst (Digital Products), Edinburgh

Cyber Threat Intelligence (CTI) Analyst

Investment Operations Analyst 6 Month Secondment/Fixed Term Contract

Laboratory Analyst I

Tax Operations Analyst

Laboratory Analyst

Operations analyst - Reconciliations

Product Analyst

Data Operations, Associate

Laboratory Analyst Grade 1

Market Risk Analyst - SRE

Business Analyst- BI

Underwriting Analyst

Solutions Analyst III - Payments Technology - UAT

Senior Supply Chain Analyst, EMEA – Healthcare – Edinburgh, UK

Business Analyst

Solution Consultant (Figaro)

Chemistry Analyst

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