service desk analyst Work, Jobs in scotland (with Salaries)

Service Desk Analyst (Night Shift)
Computershare —Edinburgh
- Weekend availability
- Customer service
Service Desk Analyst
Landmark Information Group —Glasgow
- Customer service
- Travel
- Communication skills
- Free parking
1d
Analyst, Enterprise Service Desk
ABACUS —Edinburgh
- Azure
- Customer service
- Windows
- Employee discount
- Life insurance
Quick apply
IT Service Desk Analyst - 12 Month FTC
Ashurst LLP —Glasgow
- Full-time
- Customer service
- Microsoft Office
- IT
Senior Technical Support Analyst
Lugo —Edinburgh
- £30,000 - £34,000 a year
- Full-time
- Hybrid work
- Azure
- Software troubleshooting
- Customer service
- Paid training
- Bereavement leave
Quick apply
2d
Service Desk Analyst L2
FalconSmartIT —Aberdeen
- Full-time
- English
- Driving
- SharePoint
Quick apply
Service Desk Engineer - Glasgow
Accenture —Glasgow
- Full-time
- Hybrid work
- Customer service
- English
- Microsoft Office
Cyber Security Analyst
Aggreko —Glasgow
- Full-time
- IT
- Communication skills
- Annual leave
- Employee assistance programme
Service Desk Apprentice
Foreign, Commonwealth & Development Office —East Kilbride
- £29,500 a year
- Full-time
- Customer service
- DevOps
- Presentation skills
- Annual leave
6d
Cybersecurity Analyst
University of Strathclyde —Glasgow
- £33,002 - £36,636 a year
- Full-time
- University
- IT
Senior Live Service Analyst (UKSV)
Cabinet Office —Glasgow
- £37,922 - £41,992 a year
- Part-time
- Hybrid work
- Google Suite
- Microsoft Excel
- Presentation skills
- Annual leave
20h
Systems Analyst (Business Transformation, Property Management) - 12 months FTC
CBRE —Glasgow
- Full-time
- Hybrid work
- Accounting
- Communication skills
6d
Finance Systems Analyst
Aggreko —Glasgow
- Full-time
- Analysis skills
- IT
- Communication skills
- Annual leave
- Employee assistance programme
Team Lead, Enterprise Service Desk
ABACUS —Edinburgh
- Customer service
- Windows
- Bachelor's degree
- Employee discount
- Life insurance
Quick apply
14d
On-site Support Engineer
Getronics —Glasgow
- Full-time
- Customer service
- Windows
- In-person
- Referral programme

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service desk analyst jobs near scotland

Service Desk Analyst (Night Shift)

Computershare -
Edinburgh

Apply Now

Job details

Full-time

Qualifications

Customer service
ITIL

Full job description

Location : Edinburgh, Onsite.

In this office-based position you’ll experience a supportive approach to your wellbeing and continuous learning opportunities in our friendly and inclusive workplace. Find out more at computershare.com/flex.

We give you a world of potential

Computershare have an excellent opportunity to join our ever-growing global technology department as a Service Desk Analyst. Are you an experienced Service Desk Analyst looking for your next role, or are you an individual with a passion for technology looking for your first step into the world of technology?

Our Service Desk Analysts are pivotal to our organisations success; keeping our employee’s online and able to do their role is an extremely important part of the role, however there are lots of other exciting things happening in the department that you can be a part of!

This is a great department to join! Working in Global Tech Support (GTS) gives you a great understanding of our wider business as you get to work with multiple different business line and see the many different transactions and work that Computershare is involved in.

If you’re looking for a role where you can progress into new things, this is the one for you. Our employees in GTS have been given fantastic opportunities to move into our wider technology teams, and have moved into roles doing Business Analysis, Development, Cyber Security, Application Support and more.

A role you will love

This position sits within our GTS department located in Edinburgh, who support our global employees with their IT issues. We’re looking for candidates that are specifically wishing to work night shift hours, 10pm - 6am (Sun - Thurs) , and can commit to working rotating weekends.

As one of our Service Desk Analysts, you will work as part of a talented team to manage all first line support tasks for our employees across the globe, whilst ensuring the readiness of our business-critical systems.

You will be responsible for logging all incidents and requests, prioritisation of these requests, and providing first contact resolution where possible.

You will be involved in ensuring that all documentation and processes are kept up to date, whilst looking at ways to improve what we do, highlighting any improvements that can be made and looking at what we can automate as a team to ensure that we are able to work to maximum efficiency.

Other key responsibilities include:

Logging, categorising, and prioritising global incidents
Build and maintain good working relationships with all teams across the organisation.

What will you bring to the role?

As you can imagine, we’re looking for people with a passion for technology, great attention to detail and the ability to excel in customer service.

Supporting our employees and systems is key to the role, so being able to think on your feet, problem solve and think outside the box are some key skills that you’ll need for this role.

Communication is key in this role – you need to be able to build effective working relationships and work closely with your team to keep up to date with changes and bring your ideas to the table.

You’ll also need:

Experience working in a technical environment, is highly advantageous, however we are more than happy to speak to any applicants who have studied technology, or have a passion for all thing’s tech
An understanding of ITIL frameworks is highly advantageous
The ability to understand the importance of processes and documentation

If this sounds like the role that you’ve been looking for, then apply today! This is a great opportunity to get into a department that supports our business globally, learn and have your voice heard!

Rewards designed for you

Flexible work to help you find the best balance between work and lifestyle

Health and wellbeing rewards that can be tailored to support you and your family

Invest in our business by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well.

Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future

And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub

Apply Now

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Service Desk Analyst (Night Shift)