Service desk coordinator Work, Jobs in Scotland (with Salaries)

Service Desk Coordinator
Cochran Services Ltd —Annan
- £28,000 a year
- Full-time
- CRM software
- Salesforce
- Organisational skills
- Free parking
- Bereavement leave
Quick apply
2d
Service Support Co-ordinator
NHS Scotland —Glasgow
- £31,537 - £34,303 a year
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Administrative experience
- Annual leave
- Employee assistance programme
4d
Business Operations Coordinator
Trees for Life —Inverness
- From £27,282 a year
- Part-time
- First Aid Certification
- Front desk
- In-person
- Free parking
- Annual leave
Quick apply
Business Support Coordinator
Solvd. —Glasgow
- £26,500 a year
- Full-time
- Hybrid work
- Microsoft Word
- Writing skills
- English
- Employee assistance programme
Quick apply
6d
Workplace Coordinator - BBC (Edinburgh Site Only)
Emcor —Edinburgh
- £28,052 a year
- Full-time
- Computer literacy
- First Aid Certification
- Organisational skills
- Employee assistance programme
- Referral programme
Quick apply
Front of House Coordinator
FrownDocs —Stirling
- £13 an hour
- Full-time
- English
- Administrative experience
- Front desk
- Paid training
- Health & wellbeing programme
Quick apply
9d
Security, Reception & Facilities Coordinator (Key Holder)
Ivy Management Services Ltd —Edinburgh
- From £13 an hour
- Full-time
- First Aid Certification
- Front desk
- In-person
- Free parking
Quick apply
Fire & Security Field Technician
Dalkia —Edinburgh
2d

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service desk coordinator jobs near scotland

Service Desk Coordinator

Cochran Services Ltd
Annan

Quick apply

Job details

Permanent | Full-time
£28,000 a year
2 days ago

Benefits

Free parking
Company pension
Company events
Bereavement leave
Sick pay
On-site parking

Qualifications

CRM software
Contract management
Resource allocation planning
Stakeholder liaison
Salesforce
Microsoft Office Suite
Accommodation booking
Organisational skills
Computer skills
Customer support
Customer interaction
Communication skills

Full job description

Job Summary

We’re seeking an organised and customer‑focused Service Desk Co‑ordinator to support our Service team and help deliver exceptional customer service. Acting as a central point of contact for both internal and external customers, you’ll play a key role in managing service requests, co‑ordinating engineers and maintaining accurate service records. Reporting to the Customer Services Manager, this role is ideal for someone who thrives in a fast‑paced helpdesk environment and can balance competing priorities while maintaining a high standard of accuracy and professionalism.

Pay: £28,000.00 with the view to increase to £29,624.00 after successful 6 month probation period

Based: Newbie, Annan

Pattern: Mon-Thurs 8am-4:30pm, Fri 8am-1pm.

Hours: full-time, 37 hours per week

Reporting To: Customer Services Manager

Direct Reports: None

Responsibilities

Taking and liaising customers service requests via current software package
Ensure all data in the Customer Relationship Management system (CRM) are up to date and accurate
Manage Service Inspection (SI) contracts from estimate, planning and scheduling of new and current business
Booking in work for service engineers ensuring their time is fully utilised and in line with any customer service level agreements
Planning, co-ordinating and allocating resources to ensure all SI service contract visits are undertaken as per the agreed contract schedule in liaison with the client.
Liasing with internal and external customers
Ensure all invoicing is completed in a timely manner
Checking job reports to ensure any further identified or required work is actioned or passed to the relevant internal contract for quotation or follow up.
Liasing with service engineers, and internal customers to align job records
General administration duties, which include but are not limited to, arranging car hire, booking accommodation, submitting expenses, consolidating overtime and timesheets.

Skills

This key position requires the ability to work under pressure whilst retaining and ability to stay focussed and able to prioritise workload.
A high level of organisational skills will be required
Ability to deal with challenging customer service situations, and a high level of assertiveness
Good understanding of geographical locations, and associated travel time.
Familiar with IT systems, such as Microsoft Office.
Excellent communication skills
Ability to prioritise workload.
Accurate attention to detail.

Benefits

Company Pension Scheme (7% Employer Pension Contribution once 5% from employee)

Death in Service x2 Salary

Medicash Cash Plan (savings on dental, optical and many more)

1pm Friday Finish

Company Events

Pay: £28,000.00 per year

Benefits:

Bereavement leave
Company events
Company pension
Free parking
On-site parking
Sick pay

Ability to commute/relocate:

Annan DG12: reliably commute or plan to relocate before starting work (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

service desk coordinator jobs in scotland

Service Desk Coordinator

Service Support Co-ordinator

Business Operations Coordinator

Business Support Coordinator

Workplace Coordinator - BBC (Edinburgh Site Only)

Front of House Coordinator

Security, Reception & Facilities Coordinator (Key Holder)

Fire & Security Field Technician

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