Great journeys start with great people
Here at LNER, we're shaping the future of rail on one of the UK's most iconic routes. From our high-speed Azuma fleet, redefining long-distance travel, to our next generation of trains, Serenza, this is a moment of real transformation for LNER. We're investing in cutting-edge technology, sustainability, and most importantly our people, to deliver outstanding experiences for our customers. There has never been a more exciting time to grow your career with LNER!
At LNER, we are always looking for ways to deliver more, whether that's faster journeys, smarter decisions, or better experiences for our people and customers. That's why we're creating a new role at the heart of our service delivery: Train Service Manager.
This is an exciting opportunity to play a key role in the day-to-day delivery of our train service. As a Train Service Manager, you'll help strengthen real-time decision making, lead the response to disruption and work closely with teams across the business to keep our services moving. Ultimately, you'll help us deliver a safe, reliable and consistently great experience for our customers.
The Train Service Manager will be right where the action is, making live decisions that keep our services moving and our customers informed. As a Train Service Manager, you will bring visibility, leadership and local accountability to the real-time performance of our train services, with a strong focus on collaborative working, especially with Network Rail in both in York and Glasgow.
What you'll be doing:
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Take the lead on managing real-time running of LNER services, proactively applying our intervention policies and contingency plans.
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Work side by side with the Senior Train Service Manager and Network Rail Control to build and implement train plans during disruption.
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Be the voice of our customers in the room, shaping decisions that improve recovery and minimise delays.
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Accurately attribute delays and cancellations at Level 1, helping drive performance transparency and learning.
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Support cross-border (Anglo-Scot) service performance through agreed Service Level Agreements and strong industry relationships.
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Contribute to daily activity logs and performance reviews, enabling smarter follow ups and continuous improvement.
What we're looking for:
We're looking for someone who thrives in a live operational environment, someone who is calm under pressure, decisive, and customer focused. You'll also need:
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Experience (or the ability to quickly develop competency) in operational rail environments and systems like TRUST, CCF and Darwin.
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Strong communication and influencing skills as you will need to build positive relationships across our network and with industry partners.
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A proactive mindset with high attention to detail, especially when under time pressure.
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The ability to interpret data and information to shape quick, effective train running decisions.
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A collaborative, resilient attitude and a natural drive to improve performance.
This is more than a new role, it's a new approach. You will be part of reshaping how LNER manages performance in real time, bringing us closer to our partners and even closer to what our customers need. Whether you are based in York or Glasgow, you will play a critical role in keeping our network flowing and our service on track.
You'll enjoy
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Free travel on LNER, plus 75% off other companies' tickets (for you and your dependants).
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Discounted international train tickets (after one year's service).
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50% discount on LNER tickets for friends and family.
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Generous pension scheme.
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Annual cycle to work schemes/electric vehicle scheme.
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Discount, savings and cashback scheme from top retailers.
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Health and wellbeing schemes and discounts.
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A host of training opportunities to help further your career.
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Rewards and awards to recognise when you shine.
Life at LNER
We're on a mission to become the UK's most loved, forward-thinking, and responsible train operating company in the UK. This means making a real difference by doing the right thing for our customers, our people, and the communities and destinations we serve. Together, we're shaping the future of rail travel through our passion, our innovation, and our extraordinary people. Our people are at the heart of everything we do. We're committed to creating an inclusive and engaged culture that supports everyone at every stage of their journey. This means that when you're with LNER, you can truly be yourself—and it's why so many of our colleagues choose to stay and grow with us.
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Diversity and inclusion - We are passionate about building a diverse and inclusive workforce that reflects the communities we serve. We actively create opportunities to inspire and attract diverse talent to join LNER. We are committed to supporting all candidates, so if you require any adjustments or assistance at any stage of the recruitment process, please let us know.
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Developing our people - We're creating a learning culture that enables our people to be the best they can be. We support development and career journeys with the right tools and resources, aligned to our people priorities: readiness for Great British Rail, the future world of work and strong, people focused leadership that delivers for our people, customers, and business.
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Health and wellbeing - To create a culture where our people can perform at their best, the physical health and mental wellbeing of our people is of paramount importance to us.
Disclosure and Barring Service (DBS) check
At LNER, safety is our top priority. If your application is successful and you're new to the business, we'll carry out a basic DBS check as part of our pre-employment process. This is only takes place once a conditional job offer has been made. The DBS check looks for any unspent convictions and conditional cautions under the Rehabilitation of Offenders Act (ROA) 1974. If there's evidence of an unspent conviction or a conditional caution, the details of these will be reviewed internally by a cross functional panel on a case-by-case basis before a final offer of employment is confirmed. Please note that in some cases, this may result in an offer being withdrawn. Further information on how we collect and use this data is available on our privacy notice.
Medical screening
We're a safety conscious business, so when joining LNER in any role you'll need to pass a medical screening and a drugs and alcohol test before we can confirm an unconditional job offer. For safety-critical roles, a safety-critical medical will also be required. Our Talent Team will be on hand to guide you through the process and will send you a medical questionnaire by email. Once complete, this will go directly to our in-house Health and Wellbeing team who will contact you to arrange a convenient location, date and time for your medical appointment. We currently have clinics in Kings Cross, Doncaster, Newcastle and Edinburgh. The sooner we can do it, the better, so please try to be flexible with your availability. Once your medical is approved, we'll finalise any last details and look forward to you joining the team!
How to apply
We have fantastic opportunities for people from all different backgrounds, so now is the time to join the team at LNER.
Click ‘Apply Now' and start your journey here!
