Customer service manager ii Work, Jobs in Sct (with Salaries)

Customer Experience Specialist II
Thermo Fisher Scientific —Paisley
- Full-time
- Mentoring
- Communication skills
6d
Prudential Risk Manager
Nucleus Financial Group —Edinburgh
- Analysis skills
- Presentation skills
- Bachelor's degree
Project Coordinator
Proclad —Glenrothes
- Full-time
- Microsoft Powerpoint
- ERP systems
- Continuous improvement
- Annual leave
Project Coordinator
Proclad Group —Glenrothes
- Full-time
- Microsoft Powerpoint
- ERP systems
- Continuous improvement
- Annual leave
Industrial Planner
Thales —Glasgow
- Full-time
- Analysis skills
- Manufacturing
- Communication skills
- Annual leave
- Employee discount
8d
Director - Operations Transformation, Banking
Deloitte —Edinburgh
- Hybrid work
- Management
- Master's degree
- Business development
Senior Chemist II
LGC Group —Bellshill
- Full-time
- Doctoral degree
- Continuous improvement
- Mentoring
Quick apply
Technician
Bekaert NV —Dundee
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
Hybrid Field Care Supervisor in Glasgow
Caremark - Home Care in Glasgow West —Glasgow
- £14.50 an hour
- Part-time
- Management
- Computer literacy
- Travel
- Free parking
- Annual leave
16h
Director - Enterprise Design, Banking
Deloitte —Edinburgh
- Hybrid work
- Management
- Master's degree
- Business development

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Prudential Risk Manager
Nucleus Financial Group —Edinburgh
Education: Bachelor’s degree in Finance, Accounting, Economics, or a related field, professional accountancy qualification or other relevant professional…
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With audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with…

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Customer Experience Specialist II

Thermo Fisher Scientific -
Paisley

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Job details

Full-time
6 days ago

Qualifications

Client engagement
Process improvement
Internal department liaison
Customer relationship management
Mentoring
Relationship management
Project management methodology
Customer support
Customer interaction
Project leadership
Requirements gathering
Communication skills

Full job description

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

Position Summary:

The Customer Experience Specialist II resides on the BioProduction PMO Inquiry to Order (ITO) Custom Cell team responsible for managing Gibco cell culture custom orders for BioProduction and Research markets and is a single point of contact serving the customer, sales and operations through the cross-functional execution of custom inquiries, orders and services with the primary focus on relationship building and delivering a seamless customer experience.

The Customer Experience Specialist II may be required to lead customer projects, train and mentor APMs, train internal business partners on the custom process, and represent the BioProduction PMO on various internal project teams and operating mechanisms.

Responsibilities:

Work closely with customers and Account Managers to accurately capture requirements for new custom products and secure business.
Work with interfacing functions to ensure timely and accurate processing of customer quotes and orders (Feasibility, Packaging Engineering, Chemical Formulations, Planning, Logistics, Procurement and BioProduction PMO team members)
Serve as the customer advocate throughout internal processes, managing individual custom orders for selected key accounts
Troubleshoot, escalate and resolve issues and risks jeopardizing customer commitments. Communicate action plans and resolution to customer in a timely manner.
Meet BioProduction business objectives around inquiry turn-around time, customer service level targets, building customer relationships and customer loyalty through well-managed experiences with the BioProduction team
Run reports, analyze data, develop presentations, lead customer conference calls, and participate in customer audits
Develop and execute project plans for small projects with input from Sr. BioProduction PMO team members.
Participate and/or lead special project initiatives (i.e. system enhancements, process improvements)
Train and mentor APMs
Represent and/or back up team leader in managerial duties, internal project teams and operating mechanisms

Minimum Requirements/Qualifications:

Excellent communication and customer service skills, with ten years’ experience in a customer facing environment / biotechnology experience.
Able to work independently and support cross functional teams.
Outstanding organizational and detail orientation, with strengths in analytical review, planning, and problem solving.
Proficient in the use of order management systems ideally E1 and Salesforce
Should be intellectually curious and results oriented.
Working technical knowledge of the biotechnology industry including the basics of project management methodologies and / or a scientific background would be an advantage

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customer service manager ii jobs in sct

Customer Experience Specialist II

Prudential Risk Manager

Project Coordinator

Project Coordinator

Industrial Planner

Director - Operations Transformation, Banking

Senior Chemist II

Technician

Hybrid Field Care Supervisor in Glasgow

Director - Enterprise Design, Banking

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