Technical coach Work, Jobs in Sct (with Salaries)

Service Desk Engineer
Trainline —Edinburgh
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- CRM software
- Continuous improvement
- Agile
Maximo Learning Consultant
Electra Learning Ltd —Aberdeen
- £37,000 - £40,000 a year
- Full-time
- Hybrid work
- Training & development
- Communication skills
- Health & wellbeing programme
- Work from home
Quick apply
9d
Scrum Master
Barclays —Glasgow
- Financial services
- Communication skills
Product Support Manager
Jaguar Land Rover —Irvine
- £107,000 - £150,000 a year
- Analysis skills
- Bachelor's degree
- Continuous improvement
- Annual leave
Scrum Master
Version 1 —Edinburgh
- Full-time
- Hybrid work
- PMP
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Organisational Effectiveness Culture and Behaviour Consultant
Barclays —Glasgow
- Data analysis skills
- Research
- Analysis skills
Branch Manager
Northgate Vehicle Hire —Glasgow
- Up to £50,000 a year
- Customer service
- Team management
- Training & development
- Employee discount
Quick apply
9d
Manager
Northgate Vehicle Hire —Glasgow
- Up to £50,000 a year
- Customer service
- Team management
- Training & development
- Employee discount
Quick apply
7d
Business Analyst - Financial Services - Complex Products (Private Markets & Hedge Funds)
Barclays —Glasgow
- Agile
- Banking
IT Helpdesk Analyst Apprentice
QA Apprenticeships —Aberdeen
- £21,000 - £24,000 a year
- Monday to Friday
- Hybrid work
- Organisational skills
- Computer skills
- Communication skills
7d
IT & Digital Lead
Rubberatkins —Aberdeen
- Full-time
- Analysis skills
- Continuous improvement
- Team management
Quick apply
9d
Sonata SME
Cognizant —Edinburgh
- Full-time
- Hybrid work
- SQL
- Continuous improvement
- Scripting
Nutritionist/ Dietitian Job in Edinburgh
Mantra Care —Edinburgh
- Remote
- Master's degree
- Bachelor's degree
- Flexible schedule
Deputy Director for Commercial Operations (Strategy, Architecture, Standards and Data)
Government Commercial Function —Glasgow
- £101,000 - £131,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Continuous improvement
- Team management
7d
Financial Crime Training Specialist‌
Barclays —Glasgow
- Continuous improvement
- Training & development
- Banking
Transaction Monitoring (TM) Corporate Training Analyst
Barclays —Glasgow
- Continuous improvement
- Training & development
- Communication skills
Technical Support Engineer Stimulation
Baker Hughes —Portlethen
- Full-time
- Engineering
- Data analysis skills
- Analysis skills
- Flexible schedule
- Life insurance
2d
Executive Recruiter, Global Functions - 12 Months Fixed Term Contract
Barclays —Glasgow
- Full-time
- Research
- Mentoring
- Budgeting
Scotland Survey Team Lead – WSP Surveying Services
WSP —Edinburgh
- Part-time
- Hybrid work
- Business development
- Analysis skills
- Travel
- Flexitime
- Work from home
Trade and Transaction Reporting - Technical Business Analyst
Barclays —Glasgow
- Communication skills
8d

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Service Desk Engineer

Trainline -
Edinburgh

Apply Now

Job details

Full-time
£28,000 - £32,000 a year

Benefits

Private dental insurance
Private medical insurance

Qualifications

CRM software
Technical troubleshooting
Report writing
Report generation
Client engagement
Ticket management
Project coordination
Internal department liaison
Continuous improvement
New Relic
Agile
Customer support
Customer interaction
Multidisciplinary collaboration
Communication skills
Help desk

Full job description

About us

At Trainline, our purpose is to empower greener travel choices, connecting people and places. Trainline enables millions of travellers to find and book the best value tickets across carriers, fares, and journey options through our highly rated mobile app, website, and B2B partner channels.

Great journeys start with Trainline

We’re Europe’s leading independent rail platform, helping millions of travellers find and book the best-value rail and coach journeys across our app, website and partner channels.

Our job is to make the green travel choice the best choice. By building a better train travel experience, we help more people choose rail - creating a positive impact for customers, our business and the planet.

We’re a team of more than 1,000 Trainliners from over 50 nationalities, working across London, Paris, Barcelona, Milan, Edinburgh and Madrid. Now is a brilliant time to join us and help shape the future of travel.

Introducing the Trainline Partner Solutions Support Team

Our TPS Support team is the first point of contact for anyone experiencing an issue with Trainline systems, whether that's an internal colleague or an external customer. We provide a comprehensive enquiry and information service, working through a broad range of technical issues while keeping our Service Level Agreements and customer satisfaction front of mind. This role exists to make sure every query, incident and request gets resolved quickly, clearly and with a genuinely customer-first attitude.

You'll work closely with teams across Trainline to coordinate resolutions, and you'll become a go-to expert on our products so you can support, train and onboard customers with confidence. You'll also have real input into how we improve our processes, helping to shape a support function that keeps getting better.

In this role as the Service Desk Engineer, you will...

Own the resolution of operational support incidents and requests from start to finish, keeping to SLAs and delivering a high standard of customer satisfaction
Coordinate ticket resolution with other teams across Trainline, communicating clearly throughout
Build deep product knowledge so you can answer customer questions confidently and support onboarding and training
Produce bespoke reports for customers, such as invoices and receipts
Take on project work, including ad hoc reporting and coordinating communications with clients and internal teams, for example when system issues need temporary workarounds
Look for ways to improve the customer experience and go beyond the basics of the role
Suggest and help implement new ideas for improving systems and processes
Work with your manager to help define, document and improve the technical support process

We'd love to hear from you if you have...

Strong time and resolution management skills across a broad range of tasks
The ability to coordinate interdepartmental work through to completion
Confidence leading conversations with a diverse range of clients across different channels of communication
Great interpersonal skills and the ability to build relationships with clients of all seniority levels, whether virtually or in person
A proactive approach to managing your own workload, escalating where needed
Composure and professionalism, even when things get busy
Experience with an ITSM or CRM toolset, and confidence using Microsoft Office
It would also be helpful if you have experience in:
- a service environment, within the UK or EU rail industry,
- drafting client facing documentation
- Any exposure to SQL, APIs, Kibana, New Relic, Postman, ITIL4
- AGILE processes is a bonus too

More information:

Enjoy fantastic perks like private healthcare & dental insurance, a generous work from abroad policy, 2-for-1 share purchase plans, an EV Scheme to further reduce carbon emissions, extra festive time off, and excellent family-friendly benefits.

We prioritise career growth with clear career paths, transparent pay bands, personal learning budgets, and regular learning days. Jump on board and supercharge your career from day one!

We're operating a hybrid model and ask that Trainliners work from the office a minimum of 60% of their time over a 12-week period. We also have a 28-day Work from Abroad policy.

Our values represent the things that matter most to us and what we live and breathe everyday, in everything we do:

Think Big - We're building the future of rail
Own It - We focus on every customer, partner and journey
Travel Together - We're one team
Do Good - We make a positive impact

We know that having a diverse team makes us better and helps us succeed. And we mean all forms of diversity - gender, ethnicity, sexuality, disability, nationality and diversity of thought. That's why we're committed to creating inclusive places to work, where everyone belongs and differences are valued and celebrated.

Interested in finding out more about what it's like to work at Trainline? Why not check us out on LinkedIn, Instagram and Glassdoor!

Compensation Range: £28K - £32K

Apply Now

Refine Your Search

technical coach jobs in sct

Service Desk Engineer

Maximo Learning Consultant

Scrum Master

Product Support Manager

Scrum Master

Organisational Effectiveness Culture and Behaviour Consultant

Branch Manager

Manager

Business Analyst - Financial Services - Complex Products (Private Markets & Hedge Funds)

IT Helpdesk Analyst Apprentice

IT & Digital Lead

Sonata SME

Nutritionist/ Dietitian Job in Edinburgh

Deputy Director for Commercial Operations (Strategy, Architecture, Standards and Data)

Financial Crime Training Specialist‌

Transaction Monitoring (TM) Corporate Training Analyst

Technical Support Engineer Stimulation

Executive Recruiter, Global Functions - 12 Months Fixed Term Contract

Scotland Survey Team Lead – WSP Surveying Services

Trade and Transaction Reporting - Technical Business Analyst

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