At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections.
Mindbody equips wellness entrepreneurs with technology to support thriving businesses and create exceptional experiences. Innovation and curiosity drive our culture, connecting businesses and individuals through cutting-edge solutions. Join us if you're passionate about enhancing wellness through technology.
About the right team member
As an integral member of our Implementation Team, the Implementation Project Coordinator will keep customer onboarding projects organised, on track and moving forwards. You will be working directly with customers throughout their implementation and coordinate the administration behind each project ensuring that actions and important details don't get missed.
Day to day, you will set up and maintain project plans and all related documents alongside clarifying timelines, next steps and following up on any outstanding actions whilst helping keep go-live activities on schedule. You will partner closely with the project management team, escalating any risks, dependencies and proposed changes so that they may be assessed and resolved before they affect project delivery. You will also collaborate with internal teams such as Sales and Customer Success, thereby creating a connected customer journey.
About the role
- Coordinate implementation activities ensuring next steps are clear for all parties.
- Ensure support is given to customers on implementation journey and providing clear communication on implementation timelines
- Develop and maintain detailed project plans to monitor progress, manage dependencies, and ensure transparency across teams.
- Manage changes to project scope, timelines, and costs, leveraging strong communication and negotiation skills to balance priorities and mitigate risks.
- Utilise project management tools and techniques to measure performance, providing data-driven insights and reporting on key milestones.
- Identify, assess, and mitigate project risks, ensuring proactive issue resolution to maintain project success.
- Create and maintain comprehensive project documentation, ensuring clear records of decisions, action items, and progress.
- Maintain accurate project information and documentation, monitor project progress whilst highlighting and delays and/or risks
- Work with Sales, Customer Success and other internal teams to support smooth transition throughout the customer journey
- Develop an understanding of implementation processes and project management best practices whilst learning the Mindbody product.
Skills & experience
- Fluency in English, French and/or Spanish is required
- Exceptional written and verbal communication skills, with a high level of emotional intelligence to effectively engage and influence stakeholders at all
levels, both internally and externally.
- Strong attention to detail with the ability to maintain accurate project information
- Excellent relationship-building abilities, with the capacity to foster trust, maintain composure under pressure, and proactively resolve client concerns with professionalism and ease.
- Previous experience with project management and collaboration tools is beneficial, not essential.
- Proven ability to drive results and take ownership of business objectives, demonstrating accountability in delivering high-impact outcomes.
- Comfort working in an ambiguous, fast-paced environment, with the ability to navigate cross-functional collaboration and align multiple stakeholders toward a common goal.
- Problem solving skills and willingness to learn
- Strong interest in developing a career in project management.
Sound like the role for you? We'd love to hear from you! Even if you're not 100% sure about potential fit, we still encourage you to apply. We're looking for the right person, not the perfect series of checkboxes.
The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.
By entering your email and phone number and submitting your application, you consent to receive emails, calls and SMS about your application and other roles at The Company, including by auto-dialer. Message and data rates may apply. Opt-out or text STOP to cancel at any time. If you are a California resident or reside outside the United States then by submitting your application you confirm that you have read, understood, agree and - where applicable - grant your prior, free, informed and express consent for the processing of your personal information, including sensitive personal information, as described in our California Applicant Privacy Notice or International Applicant Privacy Notice (as applicable).
Note: This description outlines key responsibilities but isn't intended to cover every task or duty. Additional responsibilities may be assigned as needed to support the team and business goals.
