Customer support coordinator Work, Jobs in Scunthorpe (with Salaries)

Helpdesk Co-ordinator
Co-op —Scunthorpe
- £28,574 a year
- Full-time
- Hybrid work
- Customer service
- Mentoring
- IT
- Employee discount
2d
Property sales and lettings coordinator
DBG CONTRACTORS LTD —Doncaster
- £28,000 - £30,000 a year
- Full-time
- Sales
- Microsoft Office
- Project management
Quick apply
Customer Service Co Ordinator - Fixed Term
Jotun Group —Flixborough
- Full-time
17h
Customer Care and Compliance Co-ordinator
Stoneacre —Doncaster
- £28,000 - £30,000 a year
- Full-time
- Customer service
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
Customer Care Coordinator
Keepmoat Homes —Doncaster
- Full-time
- Customer service
- Employee assistance programme
- Employee discount
12d
Customer Service Co-ordinator | Part Time
Howdens Joinery Co. —Howden
- Part-time
- Microsoft Excel
- Sales
- Customer service
- Free parking
9d
Customer and Vessel Services Coordinator
DFDS UK & Ireland —Immingham
- £28,000 - £30,000 a year
- Monday to Friday
- Travel
- IT
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Sales Support Coordinator
AMCO Renewables —Doncaster
- £26,000 - £30,000 a year
- Full-time
- CRM software
- Microsoft Excel
- Customer service
- Free parking
Quick apply
Customer Service Coordinator
DFDS UK & Ireland —Immingham
- Monday to Friday
- Travel
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
14d
Office Administrator (Trade Sales co-ordinator)
R O Arnold Ltd —Doncaster
- £26,476.80 a year
- Full-time
- Microsoft Excel
- Customer service
- English
- Employee discount
Quick apply
Senior Workplace Coordinator
Mitie —Doncaster
- Full-time
- Customer service
- Computer literacy
- Analysis skills

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8d
Lloyds Banking Group Customer Support - Scunthorpe
Lloyds Banking Group —Scunthorpe
You’ll adapt to different customer needs, promote and support our digital services, and confidently help customers use online and mobile banking independently.
£20,960 - £26,200 a year
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customer support coordinator jobs near scunthorpe

Helpdesk Co-ordinator

Co-op -
Scunthorpe

Apply Now

Job details

Full-time
£28,574 a year
2 days ago

Benefits

Company pension
Employee discount

Qualifications

Customer service
Mentoring
IT
Communication skills

Full job description

Helpdesk Co-ordinator
£28,574 plus excellent benefits (Work Level 6C)
Full-time, 37.5 hours (Monday to Friday)
Scunthorpe (hybrid working - you’ll spend a minimum of 2 days per week in the office, with the remainder of the time from home. You’ll work approximately 2 Saturdays per month and be on a bank holiday rota)

Co-op Wholesale is growing, and we’re looking for talented people who want to help shape what comes next. As a Helpdesk Co-ordinator in our Partner Support team, you’ll look after the daily running of our Helpdesk. We’ll look to you to manage our inboxes and delegate work effectively across the team, making sure we’re equipped with the training and support needed to deliver a ‘best in class’ service to our wholesale partners.

Why this role matters

Exciting things are happening at Co-op Wholesale. We’re growing fast, strengthening our offer for retailers, key accounts, and corporate partners, and we need great people to be part of our journey.

To make this offer the best it can be, we need to make sure we’re supporting our partners in the right way, resolving issues and handling queries smoothly and effectively. We’re proud of our 97% call pick-up rate, and you’ll play a big part in helping us to be even better!

What you’ll do

Manage our Helpdesk and reception inboxes, delegating tasks effectively across the team
Handle the more complex issues and queries raised by our wholesale partners
Support the training and development of team members to make sure we’re always working in the best way possible
Look after the first stage of product recalls, and that all activity to resolve these issues are recorded
Monitor team performance to make sure we’re always providing our partners with a high-quality service
Collaborate with our logistics partner, DHL, to investigate and monitor queries

What you’ll bring

Experience providing excellent customer service
Experience training, mentoring, and/or coaching team members
Strong IT skills
Great problem-solving skills, with the ability to manage multiple priorities
The ability to create clear, user-friendly process guides
Good communication and relationship-building skills

Why Co-op?

At Co-op, we’re owned by our members. And because we’re owned by you, we can do right by you. So when you join us, you’re not just taking a job, you’re joining a movement. We’re an organisation that puts people and communities first, and we’re powered by purpose. We want this to be a place where you can thrive, so you’ll also receive:

An annual bonus (based on personal and business performance)
28 days holiday (rising to 32 with service) plus bank holidays
A pension with up to 10% employer contributions
30% discount on Co-op products and 10% off other brands
Stream – early access to a percentage of your pay as you earn it
Virtual healthcare including GP appointments, mental health support, nutrition and fitness advice
24/7 colleague support service
Training and support for your development and career progression
Cycle-to-work scheme

A place you’ll belong

We’re building diverse and inclusive teams that reflect the communities we serve.

We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.

Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion

As part of your application, you'll need to complete an online assessment. This assessment typically takes up to 50 minutes. If you're a current Co-op colleague, this does not need to be completed.

Apply Now

Refine Your Search

customer support coordinator jobs in scunthorpe

Helpdesk Co-ordinator

Property sales and lettings coordinator

Customer Service Co Ordinator - Fixed Term

Customer Care and Compliance Co-ordinator

Customer Care Coordinator

Customer Service Co-ordinator | Part Time

Customer and Vessel Services Coordinator

Sales Support Coordinator

Customer Service Coordinator

Office Administrator (Trade Sales co-ordinator)

Senior Workplace Coordinator

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