Overview
We’re seeking a dynamic Global Account Manager to join our team for a 1-year fixed-term maternity leave cover, managing and growing a portfolio of large, market-leading international private medical insurers (IPMI) and multinational corporate clients. You’ll build trusted relationships, drive value, and deliver consistent, high-quality service that supports client needs while enabling Teladoc’s continued growth in the virtual care sector.
Contract type: Full-time, 1-year FTC (fixed-term contract) maternity leave cover
Annual salary: Up to £55,000
Annual bonus: subject to personal and business targets
Hours of work: Monday to Friday 9am - 5.30pm (30 minutes unpaid lunch), 40 hours /w
Work mode: Hybrid of home and Brighton (a minimum of 2 days per week in office)
Role and Responsibilities
- Manage and grow a portfolio of large international private medical insurers and multinational corporate clients.
- Working with the key client and Teladoc stakeholders to manage and execute on renewals of all contracts in an organised, timely and commercially driven way.
- Ensure client SLAs, performance targets and commercial obligations are met.
- Develop clear account plans, tracking client financial performance and profitability.
- Present and demonstrate our products and services, keeping clients informed on market trends and healthcare developments.
- Produce and present high-quality client reports, ensuring they are clear, accurate and useful.
- Work closely with internal teams to deliver timely, effective support to clients.
- Manage day-to-day client communications, addressing queries and resolving issues promptly.
- Identify opportunities to enhance client relationships, delivering value and supporting business growth.
- Report regularly to the Director of Global Accounts on progress, opportunities, and risks for each account.
Skills and Key Requirements
- Experience delivering effective results within a global healthcare environment, including but not limited to international private medical insurance, virtual care delivery or the pharmaceutical sector or similar environments.
- Experience working with international private medical insurance, virtual health or similar client-facing environments.
- Proven track record of managing high-value contracts and growing corporate accounts.
- Knowledge of supporting clients across multiple regions and understanding their unique challenges.
- Strong commercial awareness and understanding of the insurance or healthcare industry.
- Excellent communication and presentation skills.
- Strong organisational and time management skills, with the ability to manage multiple priorities.
- Confidence working with data and reporting.
- Proficiency with Microsoft Office and the ability to learn new systems quickly.
- Experience managing client escalations and problem-solving effectively.
- Ability to work independently and collaboratively in a fast-paced environment.
Why join Teladoc Health UK?
- Be part of a Great Place to Work Certified organisation, committed to inclusivity and wellbeing.
- Enjoy flexible hybrid/remote working within a supportive team environment.
- Access comprehensive benefits, including private medical insurance, pension contributions, extended parental leave, and an employee assistance programme.
- Engage in meaningful work, delivering impactful healthcare solutions to clients globally.
- Join a growing, innovative organisation at the forefront of virtual healthcare.
Our Employee Benefits include
- Private medical insurance after probation
- Pension fully funded by Teladoc Health at 8% of qualifying earnings
- Life Assurance protection with add-on virtual GP consultations
- Employee Assistance Programme (mental health, financial, and legal advice)
- 25 days’ annual leave plus public holidays (pro rata if part-time or fixed-term)
- Additional leave for parental, carer’s, compassionate, dependant, menopause and fertility support
- One week of study leave per year (pro rata)
- Extended sick pay
- Access to training and development opportunities
- Cycle to Work scheme
- Electric vehicle salary sacrifice scheme
- Employee referral programme
- Company laptop and equipment
- Free flu vaccinations
- One paid volunteering day per year
- Company events
- Any other benefits offered by Teladoc Health UK from time to time
About Teladoc Health
Teladoc Health is transforming how people access and experience healthcare. Recognised as the world leader in virtual care, Teladoc Health directly delivers millions of medical visits across 175 countries each year. Being a NYSE listed company, Teladoc Health has experienced a continual growth in the last years reaching a revenue above $2.5B by leveraging its 2 decades of expertise and real-time insights to meet the growing virtual care needs of consumers, healthcare professionals, employers and health plans.
Teladoc Health UK delivers a market leading suite of virtual care products and services into the UK market. Our clientele covers both private and public sector healthcare markets. We provide an innovative whole of health solution, covering physical, mental and wellbeing services, and enable patients to conveniently access our services through customer focused technology solutions.
Teladoc Health UK | Virtual Health Solutions for Global Organisations
< https://teladochealth.org.uk/services/>
Our Commitment to Equality and Diversity
Teladoc Health UK adopts a zero-tolerance approach to discrimination on any of the protected grounds in the Equality Act 2010. We are committed to providing equal opportunities to all current and prospective employees regardless of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
We aspire to have a diverse workforce because, in our view, diversity enables better business outcomes. We also believe that a more inclusive workplace, where people of different backgrounds work together, ensures better outcomes for all staff. From application to interview, we place inclusion at the heart of all we do. We strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join Teladoc Health UK.
Job Types: Full-time, Permanent
Pay: Up to £55,000.00 per year
Benefits:
- Company pension
- Private medical insurance
- Sick pay
- Work from home
Experience:
- Global Account Management: 3 years (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: Hybrid remote in Brighton BN1 3XE
