About Good Company HQ
At Good Company HQ, every journey begins with a conversation.
Our focus is not ‘the service’ or ‘the system’; it is the person sitting in front of us and the relationship we build with them. HQ has been designed as a warm, welcoming community space where older adults, people living with a dementia, carers and families can drop in, feel safe, feel seen and spend time with people who genuinely care.
We believe people age well and live the life they choose, for longer through connection, belonging and meaningful relationships.
What makes HQ different is the time we take to listen, notice, understand what matters to someone and walk alongside them as they rediscover confidence, purpose, friendships, hobbies and community in ways that feel human, personal and relational.
The HQ Concierge role is central to creating this experience every day.
Role purpose and why this role matters
The HQ Concierge provides a warm, welcoming and consistent presence at Good Company HQ in Crowborough.
This role is about helping people feel known, valued, listened to and connected. The HQ Concierge supports members, visitors and volunteers to feel at ease within HQ and helps create the relational culture that makes Good Company different.
The role works closely with the Member Experience Manager to support the smooth day-to-day running of concierge activity at HQ, including supporting volunteers, coordinating daily activity, running briefings and debriefings and ensuring everyone who walks through the door receives a high-quality, relational experience.
The HQ Concierge is often one of the first relationships someone builds with Good Company and therefore plays an important role in helping people feel safe, welcome and part of the community. For many members and families, this role helps shape how they experience Good Company and whether they feel known, connected and less alone.
By creating warmth, consistency and meaningful relationships, the HQ Concierge contributes to Good Company’s mission of helping people age well and live the life they choose for longer.
Good Company is in the final stages of an ambitious pilot. As a result, this role sits within an environment that is fast-paced, evolving and sometimes unpredictable. Alongside delivering meaningful day-to-day experiences, the HQ Concierge will help shape, test and develop what HQ becomes.
We are looking for someone who thrives in change rather than simply tolerates it - someone who feels energised by growth, comfortable with ambiguity and excited by helping build something new while maintaining warmth, consistency and genuine human connection.
At Good Company, while organisation and coordination matter, relationships come first. This role is not about rushing people, ‘processing’ members or simply completing tasks. We are looking for someone who understands the importance of taking time, listening well, noticing what matters and building genuine human relationships.
Key Responsibilities
- Creating a warm and relational experience at HQ
- Provide a warm, responsive and relational welcome to everyone who comes into
- HQ
- Build trusted relationships with members, volunteers and visitors
- Take time to listen and understand what matters to people
- Help people feel safe, comfortable, included and connected
- Support people to explore Clubs, Circles, Specialist Hosting and other
- opportunities within Good Company and the wider community
- Notice when someone may benefit from additional conversations, opportunities
- or connections and respond sensitively and appropriately
- Help create an atmosphere at HQ that feels calm, welcoming, human and full of
- belonging
- Maintain respectful and accurate records of interactions and experiences
- Share insights and learning with the wider team to contribute to Good Company’s
- growing ‘Know How’
Supporting day-to-day concierge activity
- Help coordinate the smooth running of concierge activity within HQ
- Support the organisation of the day and help ensure volunteers feel confident
- and clear in their roles
- Run volunteer briefings and debriefings where appropriate
- Work closely with the Member Experience Manager to identify emerging needs,
- opportunities or improvements
- Support a consistent Good Company experience across HQ activity
- Help maintain HQ as a welcoming, organised and safe environment
- Balance day-to-day delivery with the changing needs of an evolving organisation
- and pilot environment
Volunteer support and community building
- Support volunteers to create a warm, relational and consistent experience at HQ
- Encourage and work alongside volunteers in ways that help them feel confident,
- valued and part of the team
- Help build a culture of belonging where volunteers feel connected to Good
- Company and one another
- Support new volunteers to settle into the Good Company approach and culture
- Recognise when volunteers may benefit from additional guidance, conversations
- or development and share this with the Member Experience Manager
- Recognise and value lived experience, kindness and community contribution
Safeguarding, boundaries and good practice
- Follow Good Company safeguarding, confidentiality, health and safety and data
- protection policies
- Recognise and respond appropriately to safeguarding concerns, reporting these
- promptly in line with organisational procedures
- Maintain professional boundaries while building warm and trusted relationships
- Handle sensitive information with care, professionalism and confidentiality
- Contribute to an emotionally safe, respectful and inclusive environment
About You
We are looking for someone who shares Good Company’s values of connection, belonging, dignity and kindness, and who understands the importance of relationships in helping people age well and live the life they choose for longer.
Essential Criteria
You will:
- Understand the health, social care and community landscape affecting older
- adults, including how different services, organisations and opportunities fit
- together
- Build trusted relationships easily and help people feel welcomed, comfortable
- and valued
- Understand the opportunities and challenges that can affect people as they age,
- including the experiences of people living with dementia, carers and families
- Be an excellent listener, communicator and collaborator, working positively with
- colleagues, volunteers and members
- Be organised, proactive and able to manage a varied workload within a fast-
- paced, evolving environment, remaining calm and relational while priorities, ideas
- and ways of working continue to develop
- Thrive in change rather than simply tolerate it, feeling energised by growth,
- comfortable with ambiguity and excited by helping shape something new while
- delivering meaningful day-to-day experiences
- Be comfortable using digital tools, maintaining accurate records and following
- processes carefully
- Understand the importance of safeguarding, confidentiality, professional
- boundaries and good judgement
- Share Good Company’s values and believe in the importance of relationships,
- belonging and meaningful human connection
- Hold a full UK driving licence and have access to a vehicle suitable for local
- travel as part of the role
Desirable Criteria
It would be helpful if you:
- Have lived, personal or professional experience connected to older adults,
- dementia or caring
- Have experience navigating health, social care or community systems
- Have experience working alongside volunteers
- Have knowledge of local community networks and opportunities
Relationships and reporting
Reports to:
Member Experience Manager
Works closely with:
Concierge volunteers, Companion volunteers, wider Good Company team, members, families and visitors to HQ
How to Apply
To apply, please email your CV and a cover letter outlining why you are interested in this role and how your experience, skills and values align with the criteria in the person specification to: [email protected]
Application deadline: 9am Friday 19th June 2026
First interview dates: Wednesday 1st July / Thursday 2nd July
Second interview dates: Wednesday 15th July / Thursday 16th July
We welcome applicants from all backgrounds and communities and are committed to inclusive recruitment. If you would like an informal conversation before applying, feel free to get in touch.
Pay: From £28,000.00 per year
Benefits:
- Casual dress
- On-site parking
- Sick pay
Work Location: In person
