Division / Department - Contact and Control
Grade - Grade 8
Status - Full Time
Contract Type - Permanent
Salary Grade Range - £28,914 - £30,897
Working Hours - 37.0 Hours per Week
Shift Allowance - No
Politically Restricted - No
Location - Sussex Police Headquarters, Lewes
The starting salary for this role will usually be at the bottom of the salary range and will be pro-rata if the working hours are less than full time.
We really welcome your interest in joining our Police Force. It is a privilege to lead the teams in Surrey Police and Sussex Police who continuously work selflessly and tirelessly in order to keep people in our counties safe.
We are looking for talented and inspirational people who put the needs of the public at the heart of everything that they do and who want to make a difference. If you feel you are that person then we want to hear from you.
We wish you all the very best with your application.
Chief Constable Tim De Meyer & Chief Constable Jo Shiner
From your first day with us you will be part of a policing family making a real difference.
It is our mission to identify and protect vulnerable people, prevent and respond to harm and keep people safe.
We are looking to recruit an analytical thinker who enjoys looking at patterns and has a good eye for detail.
We want to expand our team of Data and Compliance officers to ensure that we achieve department goals and objectives while developing standards within Sussex Police Control Room.
What we are looking for -
An individual who will be highly organised and motivated, works well in a team and thrives on attention to detail. This role focuses on quality control. Ideally you will have experience of audit work, and be proficient in the use of excel and word.
Key Responsibilities
Maintain quality control on crime and non crime records
Complete live time audits
Identify and report on matters which require development within systems and processes
Support the departments performance collating data and presenting findings
Review and amend internal polices and guides.
Undertake other duties appropriate to role
Education -
GCSE’s level in English or equivalent
Personal attributes
Comprehensive knowledge and experience of using a wide range of IT systems such as Excel and Word.
Articulate with the ability to communicate effectively both verbally and in writing.
Excellent organisational, planning and prioritising abilities.
The ability to effectively negotiate and influence and achieve results.
Good Customer Service skills as regular contact will be made with internal and external customers.
A detailed knowledge and experience of emergency and non- emergency call handling. Clear understanding of working practices of both Communications Department and the Force would be desirable but not essential.
Knowledge and understanding of the National Crime Recording Standards (NCRS), National Standards for Incident Recording (NSIR),Home Office Counting Rules (HOCR) and National Contact Management principles. Force IT systems such as SharePoint and specific systems i.e. Crime and Command Control databases, would also be desirable. (Training will be given if required)
Policing is an exciting 24/7 business and we all have commitments outside work. We’re invested in supporting people to balance their life with work and we encourage flexible working. We are open to conversations about job shares and part time working.
We take pride in looking after our people and offer a variety of benefits;
- career progression
- contributory pension scheme (LGPS)
- generous annual leave allowance
- discounts for everyday spend
- on-site gyms and a range of sports clubs
- generous and supportive parental leave
- financial and mental wellbeing guidance and support
- discounted contributory healthcare scheme
For further details or an informal discussion please contact Thomas Hackett [email protected]
We are only as good as our people. It's important that our officers and staff can be themselves in the workplace and we know that as an organisation we'll grow from the variety of thinking, approach, and the skills that diversity brings; all of which help us to deliver a better policing service. We strive to ensure how we deliver our services, provide information and how we recruit is open and accessible to all.
We have multiple staff support groups who help to improve our understanding of minority issues and ensure they are reflected in our work. We are proud members of Disability Confident, hold Race Equality Matters Trailblazer status, are a signatory of the Race at Work Charter and are aligned with the Armed Forces Covenant and the HeForShe movement.
We are committed to being an anti-racist police service. We promise to challenge injustice, ensure fairness and to uphold anti-racist principles in both our organisation and our communities.
We value the differences that people bring from all backgrounds and communities. Regardless of age, sex, ethnicity, sexual orientation, gender identity or gender expression, disability, social status, or religious belief, we would love to hear from you.
Following submission of your application you will receive a confirmation email with a copy of your application attached. Occasionally emails from this address can fall into spam/junk folders so please ensure this is checked regularly. You may wish to consider adding [email protected] to your address/contact list to ensure you receive all communications.
This post is being advertised in parallel with Force redeployment processes. Any redeployees who are identified will be given preference. This may result in the post being withdrawn at any point during the recruitment process.
Please note that not all jobs are available for internal candidates across both Forces, the current agreed recruitment principles are;
- vacancies in collaborated units are available to all officers and staff across both Forces
- vacancies in non-collaborated units are only available to officers and staff within the Force with the vacancy unless it is advertised externally
- if the vacancy is advertised externally and an officer or member of staff from the other Force is successful it will result in a transfer of employment
Surrey Police and Sussex Police Special Constables, Volunteers and Agency Staff (excluding self employed workers) covered under the Agency Worker Regulations (AWR) are eligible to apply for internal advertised posts.
