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Retail Security Officer
ASEL —Sunderland
You will need to be welcoming and patient with customers, and able to handle conflict in a professional manner. Job type Full time permanent position.
£13.45 an hour
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Engaging confidently and professionally with customers and colleagues to resolve situations calmly and effectively.
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Retail Security Officer

ASEL -
Sunderland

Apply Now

Job details

Permanent | Full-time
£13.45 an hour

Benefits

Company pension
Employee assistance programme
Employee discount

Qualifications

Facilities management
SIA

Full job description

Retail Security Officer

Job details

Posted 27 May 2026

Salary 13.45

LocationSunderland

Job type Full time permanent position

Discipline Guarding & Security Officers

Reference012302

Job description

ASEL, design, develop and deliver fully bespoke and integrated security solutions, seamlessly bringing together people, technology and processes to achieve results-driven outcomes. As the original thinkers behind security risk modelling, which has revolutionised the industry, our business is underpinned by our risk advisory practice, which utilises data and insight to identify and mitigate risk, inform strategy, prevent crime and reduce cost. We believe that authenticity and transparency are vital to success, so our main objective is to always act with sincerity and integrity in order to provide a genuinely collaborative service, which customers can trust and believe in. ASEL is part of the Argenbright Holdings Group, a privately owned $2.2bn organisation founded in 1979 and headquartered in Atlanta, Georgia. Argenbright has decades of experience in aviation services, facilities management, BPO and technology and a heritage in security services across the USA and Europe.

Main Responsibilities

We believe that the best approach to deterring criminal activity is to understand the vulnerabilities and risk of each location, and bespoke our approach to effectively reduce risk. As a Retail Security Officer, you will be required to provide a visible deterrence, respond to incidents, complete incident reports and collaborate with the local authorities.

You will be expected to carry out all guarding responsibilities whilst in store, such as;

Patrolling the shop floor and deterring criminal activity
Assess and identify vulnerabilities, and work proactively to minimise risk
Liaising with management and local authorities when applicable
Manage vulnerable persons with empathy to not cause distress
Completing colleague and contractor searches when required in line with customer company policy
Digitally report incidents and use tablets/phones for daily activity planning
Detailed and Legible incident reporting to assist the Client and Local Authorities

Location: Roker Avenue, Sunderland

Hours : ** 50 Hours

Shift Pattern : **Mon, Tues, Thurs, Fri 8:00 - 15:00, Wed 8:00 - 22:00, Sun 8:00 - 16:00

Hourly Rate : £13.45

The Person

To be an effective Security Officer, you will need to be a confident communicator as you will be required to provide detailed verbal and written accounts of criminal activity. You will need to be welcoming and patient with customers, and able to handle conflict in a professional manner.

Required Experience and Qualification

You must have a valid SIA licence to apply for this role. Previous experience of working in a Retail Security Role is an advantage but not essential as full training will be given.

Benefits of working with ASEL

SIA Licence Renewal
Auto enrolment pension scheme
Investment into training
Perkbox incentive scheme which includes discounts and an employee assistance programme
Company uniform provided

Applicants must be able to provide a full 5-year checkable work or back to school history. Should you be selected to attend an interview, please ensure you bring your right to work documents and a recent proof of address.

You must have a current SIA Guarding or SIA Door Supervisor licence to apply for this role

Due to the large number of applicants that we receive if you have not been contacted within 14 days of your application please assume that you have been unsuccessful

Equality & Diversity

ASEL values the diverse skills and experience of its employees and is committed to achieving equality of opportunity for all. Our objectives are that all individuals shall have equal opportunities for employment and advancement on the basis of their skills, aptitudes, and abilities.

ASEL is committed to the engagement and retention of the best possible talent and to creating an environment that encourages excellence through inclusion, equality, diversity, leadership, and management.

Responsibilities & Requirements

Job descriptions should be reviewed on a regular basis. Any changes should be made and agreed between you and your manager.

The above information is not exhaustive, and you are required to undertake such duties as may reasonably be required within the scope of the position and your capabilities.

All employees are required to act professionally, co-operatively and flexibly in line with the requirements of the position.

Benefits:

Perkbox recognition - rewards and discount platform
Apprenticeship
Employee of the month scheme £50
110% Club of outstanding performers who can receive large prizes and monetary rewards
WageStream - a flexible wage application whereby you can pull your wages out sooner than payday
EAP - Employee Assistance Programme
Progression opportunities within the company
Ongoing training

INDNT

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