Service manager housing customer contact Work, Jobs in Seaham, Dur (with Salaries)

Tenancy and Client Relationship Manager
Hackett Property Ltd —Sunderland
- £16,523 a year
- Part-time
- Customer service
- Microsoft Office
- IT
Quick apply
5d
Claims Officer
Thirteen —Middlesbrough
- Up to £36,071 a year
- Call to connect
- Hybrid work
- Communication skills
- Negotiation
- Free parking
- Annual leave
6d
Assistant Housing Manager
South Tyneside Council —South Tyneside
- £41,771 a year
- Full-time
6d
Customer Service Advisor
North Tyneside Council —North Tyneside
- £25,583 - £25,989 a year
- Full-time
- Customer service
12d
Community Housing Manager (Housing Officer)
Places for People —Darlington
- £36,194.44 a year
- Communication skills
- Annual leave
- Employee discount
4d
Development Manager
Thirteen —Middlesbrough
- £59,083 a year
- Call to connect
- Hybrid work
- Communication skills
- Negotiation
- Annual leave
13d
Tenant Engagement Officer
Northumberland County Council —Blyth
- £31,537 - £34,434 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Quick apply
6d
Senior Development Manager
Thirteen —Middlesbrough
- £65,880 a year
- Call to connect
- Hybrid work
- Communication skills
- Negotiation
- Annual leave
13d
Assistant Development Manager
Thirteen —Middlesbrough
- £43,798 a year
- Call to connect
- Hybrid work
- Microsoft Office
- Communication skills
- Negotiation
- Annual leave
13d
Property and Tenancy Support Manager
Aspire Wellbeing —Newcastle upon Tyne
- £24,420 - £30,000 a year
- Weekend availability
- CRM software
- Customer service
- Maintenance
Quick apply
21h
Care Coordinator
The Riverside Group —Sunderland
- £31,302.63 a year
- Weekend availability
- Contracts
- IT
- Care plans
8d
Manager - Partnership and Business Development
Homes England —Elswick
- £39,933 - £46,573 a year
- Full-time
- Presentation skills
- Annual leave
- Employee assistance programme
14h
Technology and Independence Officer - Casual
South Tyneside Council —South Tyneside
- £14.82 an hour
- Call to connect
- IT
Technical Inspector (Damp and Mould)
Thirteen —Middlesbrough
- £40,337 a year
- Call to connect
- CAD
- Microsoft Office
- Travel
- Annual leave
6d
Homefinder Officer
North Tyneside Council —North Tyneside
- £28,598 - £30,024 a year
- Full-time
- Customer service
Financial Reporting Manager
Thirteen —Middlesbrough
- £52,996 a year
- Call to connect
- Hybrid work
- Accounting
- IT
- Annual leave
6d
Welfare Support Officer
Middlesbrough Council —Middlesbrough
- £31,022 - £32,597 a year
- Full-time
11d
Apprentice Electrician
Darlington Borough Council —Durham
- £10,001.00 - £28,316.80 a year
- Full-time
- Maintenance
- English
- Presentation skills
- Annual leave
3d
Plumber
North Tyneside Council —North Tyneside
- £31,258 a year
- Full-time
- Customer service
NICRE Rural Innovation Associate
Newcastle University —Newcastle upon Tyne
- £36,636 - £46,049 a year
- Full-time
- Hybrid work
- Laboratory experience
- English
- Microsoft Office

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Tenancy and Client Relationship Manager

Hackett Property Ltd
Sunderland

Quick apply

Job details

Part-time
£16,523 a year
5 days ago

Qualifications

Driving Licence
Customer service
Microsoft Office
IT
Account management
Communication skills

Full job description

Purpose of the Role

To deliver an exceptional customer experience by managing landlord and tenant relationships throughout the tenancy, ensuring excellent communication, smooth tenancy progression and high levels of client satisfaction.

Key Responsibilities

Landlord Relationships

Act as the main point of contact for landlords.
Build long-term client relationships.
Provide advice on tenancy matters and legislation.
Conduct regular portfolio reviews with landlords.
Support landlord retention.

Tenant Relationships

Manage tenant enquiries throughout the tenancy.
Resolve tenancy issues promptly and professionally.
Handle complaints with empathy and efficiency.
Promote positive landlord-tenant relationships.

Tenancy Management

Arrange tenancy renewals.
Conduct rent reviews.
Serve and process notices where required.
Coordinate check-outs.
Negotiate deposit deductions.
Liaise with referencing providers and legal partners where necessary.

Arrears

Monitor rent payments.
Contact tenants regarding arrears.
Agree payment plans where appropriate.
Escalate cases in accordance with company procedures.

Customer Experience

Deliver excellent communication.
Resolve issues before they become complaints.
Ensure landlords and tenants receive timely updates.
Support positive online reviews and referrals.

Administration

Maintain accurate tenancy records.
Ensure all tenancy documentation is complete.
Record communications and actions promptly.

Key Skills

Outstanding customer service.
Excellent communication and relationship building.
Strong problem-solving skills.
Organised and proactive.
Professional and empathetic.
Good knowledge of lettings legislation

Skills & Experience

Essential

Exceptional customer service and relationship-building skills.
Excellent verbal and written communication.
Highly organised with the ability to prioritise a varied workload.
Strong problem-solving and conflict resolution skills.
Confident using IT systems and Microsoft Office.
Able to work independently while contributing positively to a team.
Professional, empathetic and resilient when dealing with challenging situations.
Full UK driving licence and access to a vehicle (if inspections are required).

Desirable

Previous experience in property management or residential lettings is preferred but not essential.
We welcome applications from candidates with transferable experience in customer service, account management, housing, hospitality, estate agency, facilities management or other client-focused roles.
An understanding of current lettings legislation, or a willingness to learn.
Industry relevant qualification, or a willingness to work towards a recognised industry qualification

Pay: £16,523.00 per year

Work Location: In person

Quick apply

Refine Your Search

service manager housing customer contact jobs in seaham, dur

Tenancy and Client Relationship Manager

Claims Officer

Assistant Housing Manager

Customer Service Advisor

Community Housing Manager (Housing Officer)

Development Manager

Tenant Engagement Officer

Senior Development Manager

Assistant Development Manager

Property and Tenancy Support Manager

Care Coordinator

Manager - Partnership and Business Development

Technology and Independence Officer - Casual

Technical Inspector (Damp and Mould)

Homefinder Officer

Financial Reporting Manager

Welfare Support Officer

Apprentice Electrician

Plumber

NICRE Rural Innovation Associate

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