Job Title: Buildings and Facilities Manager
Responsible to: Head of Operations
Place of Work: Based in North Devon or Peterborough, with monthly travel between locations.
Hours of Work: 40 hours per week, including some evenings and weekends
Salary: £38,760 per annum
Contract: Permanent
CLOSING DATE: 8th July 2026
About Landmark Theatres
Landmark Theatres is a portfolio of regional venues in North Devon and Peterborough receiving a wide variety of arts and cultural opportunities for local communities. This includes major touring productions, high-profile live music acts, big-name stand-up comedy, dance, superb theatre and new writing. We also produce high-quality Musicals, Drama and Family productions including our annual family Pantomime in Peterborough.
Our venues consist of: Queen Theatre, Barnstaple (650 seats), Landmark Theatre, Ilfracombe (450 seats), the New Theatre Peterborough (1,100 seats) and the Key Theatre Peterborough (112 & 360 seats). We are the largest new theatre entrant to Arts Council England's National Portfolio (23-26) and are working with a number of high-quality partners such as Birmingham Royal Ballet, The National Theatre and Paines Plough.
We receive an annual grant of £1 million a year for the current three-year funding cycle from 2023-24 to 2025-26 to ensure that Landmark Theatres can deliver an ambitious artistic mission, driving quality work, inspiring and developing new talent for and with the audience we serve across North Devon and Peterborough. This funding is a great vote of confidence in our potential to deliver to areas previously underinvested in culturally. We are now building a new producing theatre organisation outside London - for the first time in a generation.
The company has strong foundations in generating income as commercially driven businesses, driving trade and strong attendance. Newly found relationships with key stakeholders such ACE have broadened the companies' ambitions against their Let's Create Strategy.
We pride ourselves on an in-depth understanding of the locations in which we operate. Working in areas of lower cultural engagement across the UK. We are respectful and responsive to local priorities, deliver innovation and work in partnership to empower our communities. We deliver a breadth of creative activities and ways in which our communities can engage whether that be as an audience member, participant, decision maker or through developing talent.
landmarktheatres.co.uk/
Landmark Theatres is a value-led organisation: innovate, include, collaborate, empower, sustain. We are committed to being diverse and inclusive and to making our workforce representative of different backgrounds and experiences of the communities we serve.
Purpose of the role
The Buildings and Facilities Manager will provide strategic and operational leadership for Landmark Theatres' estate across North Devon and Peterborough. Based in either Peterborough or North Devon, the postholder will ensure all venues are safe, well maintained, legally compliant, and environmentally sustainable. The role has oversight of hard and soft facilities management services, statutory compliance, contractor performance, capital works, and sustainability objectives across both regions. The postholder will also hold overall responsibility for buildings, environmental management, IT infrastructure, and procurement. This is a hands-on leadership role requiring strong planning, sound judgement, and a proactive approach to supporting high-quality artistic and commercial delivery.
The responsibilities set out below summarise the principal duties and key competencies of the role and are not intended to be exhaustive. As the organisation develops, the postholder may be required to undertake additional duties appropriate to the level of the role, in consultation with the Head of Operations.
Key Responsibilities
Facilities & Estates Management
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Lead the day-to-day management of Landmark Theatres' estate across North Devon and Peterborough, including planned and reactive maintenance, cleaning, utilities, security, and waste services.
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Ensure all venues are safe, operational, well presented, and compliant with legal, regulatory, and organisational requirements.
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Maintain the building fabric, mechanical and electrical systems, backstage infrastructure, and public areas through robust planned preventative maintenance programmes and lifecycle planning.
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Develop and maintain asset registers, condition records, and repair and replacement schedules for buildings and equipment.
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Manage facilities budgets effectively, ensuring cost efficiency, value for money, and appropriate financial control across services and suppliers.
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Coordinate in-house maintenance activity, including work delivered with the Technical Team, in collaboration with the Head of Production & Programme.
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Act as the main point of contact for landlords, local authorities, and other key stakeholders on property, maintenance, and compliance matters.
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Plan and deliver minor to medium-scale refurbishment, renovation, and infrastructure improvement projects as required and as directed by the Senior Leadership Team.
Health & Safety (H&S) Leadership
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Act as the organisation's Health & Safety lead and Competent Person, overseeing statutory compliance across all sites, including fire, gas, water hygiene, asbestos, and lifting operations.
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Develop, implement, and review health and safety policies, procedures, and risk assessments to ensure full compliance and effective risk management.
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Monitor health and safety performance across the estate, ensuring that identified issues, remedial actions, and compliance works are addressed promptly.
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Undertake internal audits, inspections, and risk assessments to identify hazards and implement appropriate corrective action.
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Lead investigations into incidents and near misses, ensuring timely reporting, root cause analysis, and implementation of preventative measures.
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Coordinate health and safety induction and mandatory training for staff in collaboration with the People & Values Manager and relevant managers.
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Promote and embed a strong safety culture through active engagement with the Health & Safety Committee and cross-departmental working.
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Maintain up-to-date knowledge of UK health and safety legislation and sector best practice, advising colleagues as required.
Sustainability & Environmental Strategy
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Act as the organisation's Green Champion, leading the development and delivery of Landmark Theatres' environmental strategy in line with the Theatre Green Book and organisational priorities.
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Set, monitor, and report on sustainability targets, including energy efficiency, waste reduction, and water conservation across all sites.
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Ensure compliance with environmental legislation, organisational standards, and external reporting requirements, including submissions linked to Arts Council England.
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Embed sustainable practices within maintenance activity, procurement, and capital projects to support long-term environmental goals.
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Promote environmental responsibility across the organisation through awareness raising, staff engagement, and collaborative initiatives.
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Keep abreast of relevant legislation, sector guidance, and emerging best practice, and advise colleagues accordingly.
IT & Infrastructure Oversight
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Oversee the effective operation and development of IT infrastructure across all venues, including networks, hardware, systems, and associated technologies.
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Manage relationships with IT suppliers and service providers, ensuring effective maintenance, troubleshooting, upgrades, and procurement of hardware and software.
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Ensure appropriate cyber security controls and data protection measures are in place and reviewed regularly.
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Support the implementation and integration of key operational systems, including Spektrix, Artifax, Point One, and Blue Lemon, ensuring they are effectively embedded within day-to-day operations.
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Coordinate IT-related support and training for staff, promoting confidence, digital fluency, and consistent use of systems across departments.
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Develop and maintain IT-related policies and procedures to support compliance, continuity, and operational effectiveness.
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Work with senior leaders to align digital infrastructure with organisational and estate priorities, including IT-related capital improvements.
Capital Projects & Building Improvements
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Scope, plan, and deliver minor refurbishment, upgrade, and equipment installation projects.
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Coordinate consultants, contractors, and suppliers to ensure projects are delivered safely, on time, and within budget.
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Ensure building improvements reflect access, safety, sustainability, and user experience priorities.
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Prepare reports, forecasts, and updates for senior leaders and the Board on project progress and capital spend.
People & Culture
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Provide line management for facilities staff and contractors, setting clear expectations, supporting performance, and identifying development opportunities.
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Champion an inclusive, collaborative, and positive working culture across all venues, ensuring environments are welcoming, safe, and supportive for employed, casual, and freelance staff.
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Act as a visible and approachable leader across sites, working closely with colleagues in Production, Front of House, and Hospitality to support joined-up venue operations.
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Oversee keyholding arrangements and out-of-hours emergency response, ensuring clear escalation processes and appropriate contractor cover.
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Work with the People & Values Manager to support staff wellbeing, inclusive recruitment and induction, and organisational commitments relating to access and inclusion.
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Support the planning and delivery of training, personal development, and policies that promote learning, equity, and effective team working.
General Responsibilities
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Work in accordance with Landmark Theatres Ltd's Code of Conduct and all organisational policies, including those relating to safeguarding, health and safety, environmental responsibility, and equality, diversity, and inclusion.
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Actively support the organisation's environmental objectives through sustainable and responsible working practices.
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Attend company events, performances, previews, and press nights as required, acting as an ambassador for Landmark Theatres internally and externally.
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Participate in training, professional development, and wellbeing initiatives as part of continuous learning and organisational growth.
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Demonstrate flexibility and a proactive approach in response to the changing demands of live theatre operations.
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Champion Landmark Theatres' vision, mission, values, and objectives, contributing to a culture of inclusion, empowerment, and collaboration.
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Undertake any other reasonable duties commensurate with the level of the role, as requested by the Senior Leadership Team.
Person Specification - Buildings and Facilities Manager
Essential Experience & Knowledge
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Proven experience in facilities or estates management within a multi-site, complex or public-facing environment (e.g. cultural, educational, hospitality, local authority, or NHS sectors).
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Track record of leading statutory compliance, planned maintenance, and building services delivery (hard and soft FM).
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Strong knowledge of UK Health & Safety legislation, including a history of risk management and audit delivery.
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Experience managing contractors and service providers through SLAs and performance-based contracts.
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Practical experience overseeing capital improvement works, including refurbishment and upgrade projects.
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Understanding of sustainability principles and implementing environmental strategies across building operations.
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Experience collaborating across departments to deliver integrated services (e.g. technical, FOH, hospitality).
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Familiarity with IT and digital systems infrastructure relevant to building operations (e.g. Spektrix, BMS, Artifax).
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Line management experience, including team development and performance oversight.
Qualifications & Training
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A relevant formal qualification in Facilities Management, Building Services, or Health & Safety (e.g. IWFM Level 4+, HNC/HND, or equivalent).
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Health & Safety qualification (NEBOSH General Certificate, or IOSH Managing Safely as a minimum).
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Fire Risk Assessor training or willingness to complete recognised training.
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First Aid at Work (or willingness to train).
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Evidence of CPD in areas such as sustainability, procurement, or contract management is desirable.
Additional Skills & Attributes
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Ability to identify and manage both risks and opportunities with strategic foresight.
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Excellent planning, prioritisation, and time management skills in a multi-site, high-demand environment.
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Strong analytical skills with the ability to interpret compliance, operational, and financial data.
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Sound financial acumen to manage budgets, procurement, and contribute to broader financial planning.
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Confident communicator and advocate, able to represent the organisation in professional and public settings.
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Flexible, adaptable, and resilient under pressure, with a proactive and solutions-focused approach.
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High levels of integrity, with the ability to exercise discretion and judgement when required.
Personal Attributes & Values Alignment
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A strong and motivational team leader with the ability to inspire trust, initiative, and high standards across diverse teams.
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A natural collaborator who builds positive relationships across departments and with external stakeholders.
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Committed to Landmark Theatres' values of inclusion, collaboration, innovation, empowerment, and sustainability.
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Personally invested in improving access, wellbeing, and inclusion across all aspects of facilities and operations.
Equality, Diversity, Inclusion, Access & Flexible Working
Landmark Theatres believes that theatre is for everyone - and that the organisations that make it should reflect the diversity of the communities they serve.
We are committed to creating an inclusive working environment where difference is valued, barriers are actively removed, and people feel respected, supported and able to do their best work. We welcome applications from people of all backgrounds and identities, including those who are underrepresented in the arts and cultural sector.
We particularly encourage applications from people who identify as:
- From a global majority background
- Disabled and/or neurodivergent
- From lower socio-economic backgrounds
- LGBTQIA+
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We recognise that talent is distributed widely, even where opportunity is not.
Access
We are committed to making our recruitment process and working environment accessible. If you require any adjustments at any stage of the application or interview process - or if you'd like to discuss access needs for the role - please let us know, and we will work with you to put appropriate support in place.
All applicants that complete the full application will receive a response regardless of the shortlisting outcome.
Landmark Theatres Ltd is committed to safeguarding the welfare of participants and partners. Applicants will be asked about any previous convictions, cautions, and reprimands, including those that are considered 'spent' as defined by the Rehabilitation Offenders Act 1974 (Exceptions) Order 1975 (Amended 2013). The successful candidate must be willing to undergo an enhanced Disclosure and Barring Service check (at Landmark's expense) if a job offer is made subject to this being obtained.
