Technical support specialist Work, Jobs in Sedgefield, Dur (with Salaries)

Technical Support Specialist
CameraMatics —Darlington
- Full-time
- Hybrid work
- Computer Science
- Organisational skills
- In-person
Quick apply
21h
Technical Support Specialist (Hybrid)
CameraMatics —Darlington
- Hybrid work
- Computer Science
- Organisational skills
- Communication skills
6d
Company IT Support Specialist
Lindy Electronics Lts —Stockton-on-Tees
- £32,000 - £36,000 a year
- Microsoft Office
- SQL
- Project management
Quick apply
Technical Support Specialist
Eque2 —Newcastle upon Tyne
- Hybrid work
- Customer service
- SQL
- Travel
Technical Support Manager
CameraMatics —Darlington
- Full-time
- Hybrid work
- Computer Science
- Computer networking
- Organisational skills
Quick apply
20h
Technical Support Manager (Hybrid)
CameraMatics —Darlington
- Hybrid work
- Computer networking
- Organisational skills
- Leadership
6d
Welding & Fabrication Instructor / Assessor (Career changers from industry very welcome)
UTC South Durham —Newton Aycliffe
- £22,601 - £39,556 a year
- Full-time
- Organisational skills
- Welding
- In-person
- Free parking
Quick apply
6d
Apprenticeship - People Support Level 3
Cummins Inc. —Darlington
- Monday to Friday
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
10d
Data Centre and Connectivity Technician
Newcastle Building Society —Newcastle upon Tyne
- £33,709 - £43,783 a year
- Full-time
- Analysis skills
- Continuous improvement
- Computer networking
6d
Data Analyst
Dawsongroup —Stockton-on-Tees
- Full-time
- Analysis skills
- Continuous improvement
- Communication skills
Quick apply
6d
Therapy Assistant
Outcomes First Group —Trimdon
- Monday to Friday
- Organisational skills
- School
3d
Learning Support and High Needs Administrator (2025/LM095)
EAST DURHAM COLLEGE —Peterlee
- £25,230 - £26,034 a year
- Full-time
- Presentation skills
- Free parking
- Annual leave
20h
Associate Product Usage Analyst (UK Remote)
Turnitin, LLC —Newcastle upon Tyne
- Full-time
- Remote
- Microsoft Excel
- Customer service
- Analysis skills
- Annual leave
- Flexitime
Quick apply
Specification Specialist
Univar Europe Ltd. —Middlesbrough
- Organisational skills
- IT
Teacher of Foundation (2025/MF080)
EAST DURHAM COLLEGE —Sherburn ED
- £28,000 - £41,000 a year
- Full-time
- Education
- Presentation skills
- Free parking
- Annual leave
ICT Project Manager / Business Analyst
Stockton-on-Tees Borough Council —Stockton-on-Tees
- £41,771 - £50,269 a year
- Analysis skills
- Project management
- Presentation skills
- Annual leave
- Employee assistance programme
Student Engagement Officer (2025/MR089)
EAST DURHAM COLLEGE —Peterlee
- £25,125 a year
- Full-time
- Organisational skills
- Communication skills
- School
- Free parking
- Annual leave
Microsoft Training Specialist
TSG —Newcastle upon Tyne
- £0.01 - £38,000.00 a year
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance programme
Quick apply
9d
Scan Assistant - PART TIME HOURS ONLY - WEEKENDS
Window to the Womb —Chester-le-Street
- £12.71 an hour
- Weekends only
- Sales
- Customer service
- Computer literacy
- Free parking
Quick apply
1d
Maths and English Digital Learning Facilitator (2025/CP090)
EAST DURHAM COLLEGE —Peterlee
- £31,000 a year
- Full-time
- English
- Administrative experience
- Presentation skills
- Free parking
- Annual leave

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technical support specialist jobs near sedgefield, dur

Technical Support Specialist

CameraMatics -
Darlington

Quick apply

Job details

Full-time
21 hours ago

Qualifications

Computer Science
Technical support
IT support
Organisational skills
Communication skills
Information Technology

Full job description

Who we are

We’re on a mission to transform how fleets operate, using cutting-edge camera technology, AI, machine learning and telematics to make roads safer and businesses smarter.

As an award-winning SaaS company in a high-growth phase, we’re scaling fast and expanding into new markets worldwide. Our technology gives fleet operators real-time visibility, reduces risk, improves efficiency, and helps set new safety standards across the industry.

Join a global, ambitious team and be part of what's next!

The Role

As a Technical Support Specialist at CameraMatics, you will be the first point of contact for our customers, guiding them through technical challenges and ensuring their satisfaction. You will play a crucial role in troubleshooting issues, providing timely solutions, and contributing to the overall success of our customers' experience with our products.

What you'll do

Deliver exceptional first-line technical support to customers through phone, email, and other communication channels, ensuring a professional, responsive, and customer-focused experience.
Investigate, diagnose, and resolve technical issues relating to Cameramatics products and services, applying a structured and methodical approach to troubleshooting.
Accurately document customer interactions, technical issues, troubleshooting steps, and resolutions within the ticketing system to maintain high-quality support records and knowledge sharing.
Work closely with cross-functional teams, including Engineering, Product, and Customer Success, to resolve complex technical challenges and ensure timely issue resolution.
Manage issue escalation processes effectively, ensuring unresolved cases are routed to the appropriate teams while maintaining clear communication and ownership through to resolution.
Identify recurring issues, trends, and opportunities for improvement, providing actionable feedback to support product enhancements, operational efficiencies, and an improved customer experience.
Contribute to the development and maintenance of technical documentation, knowledge base articles, troubleshooting guides, and customer training materials to promote self-service and knowledge sharing.
Support a global customer base by participating in a shift-based support rota, demonstrating flexibility and adaptability to work alternative hours as required to meet business and customer needs.
Take ownership of customer issues from initial contact through to resolution, ensuring customers are kept informed and receive timely updates throughout the support journey.
Continuously develop technical knowledge and product expertise, staying up to date with new features, technologies, and industry developments to provide best-in-class customer support.

What we’re looking for

2+ years of experience in a technical support or customer-facing technical role, ideally within a software or technology environment.
A strong interest in technology and problem-solving, with a solid understanding of computer systems, networking, and troubleshooting. A degree in Computer Science, Information Technology, or a related field is welcome but not essential.
Experience using diagnostic tools, remote support technologies, and structured troubleshooting approaches to investigate and resolve issues effectively.
Strong written and verbal communication skills, with the ability to explain technical concepts clearly and confidently to both technical and non-technical audiences.
A customer-focused mindset, with a genuine passion for delivering a positive customer experience and helping users find the right solutions.
The ability to work independently while also collaborating effectively with colleagues in a fast-paced and evolving environment.
Strong organisational skills, attention to detail, and the ability to manage multiple priorities while maintaining a high standard of work.

Why Join CameraMatics?

High-growth global SaaS company
Collaborative team culture, fast moving & focused on quality
Opportunity to grow with a scaling business
Hybrid working: 4 days in office, 1 day working remote

Job Type: Full-time

Work authorisation:

United Kingdom (required)

Location:

Darlington DL1 1RW (preferred)

Work Location: Hybrid remote in Darlington DL1 1RW

Quick apply

Refine Your Search

technical support specialist jobs in sedgefield, dur

Technical Support Specialist

Technical Support Specialist (Hybrid)

Company IT Support Specialist

Technical Support Specialist

Technical Support Manager

Technical Support Manager (Hybrid)

Welding & Fabrication Instructor / Assessor (Career changers from industry very welcome)

Apprenticeship - People Support Level 3

Data Centre and Connectivity Technician

Data Analyst

Therapy Assistant

Learning Support and High Needs Administrator (2025/LM095)

Associate Product Usage Analyst (UK Remote)

Specification Specialist

Teacher of Foundation (2025/MF080)

ICT Project Manager / Business Analyst

Student Engagement Officer (2025/MR089)

Microsoft Training Specialist

Scan Assistant - PART TIME HOURS ONLY - WEEKENDS

Maths and English Digital Learning Facilitator (2025/CP090)

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