Concession manager Work, Jobs in Selly Oak, Wmd (with Salaries)

Customer & Clientelling support Manager
Selfridges —Birmingham
- Leadership
13d
Sales Assistant
Maje —Birmingham
- Full-time
- Employee discount
Quick apply
Partnership Assistant
Vanilla Underground —Tamworth
- £27,500 - £30,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- In-person
Quick apply
4d
Assistant Manager
TRG Concessions - Giraffe Birmingham Airport —Birmingham
- £35,617 - £38,987 a year
- Full-time
- Hospitality
- Leadership
- Restaurant
- Employee discount
Quick apply
Deputy General Manager
TRG Concessions - Giraffe Birmingham Airport —Birmingham
- £37,489 - £42,531 a year
- Full-time
- Hospitality
- Leadership
- Restaurant
- Employee discount
Quick apply
5d
Retail Merchandiser
eXPD8 —Birmingham
- £12.71 an hour
- Part-time
- Customer service
- Merchandising
- Communication skills
- Referral programme
23h
Senior Project Manager
Equans —Worcester
- Full-time
- Engineering
- Master's degree
- Project management
- Annual leave
- Employee assistance programme
6d
Recreation Assistant
Forestry Commission —Rugeley
- £26,959 a year
- Part-time
- Customer service
- Maintenance
- Microsoft Office
6d
Quality Specialist (12 Month FTC)
PepsiCo —Coventry

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concession manager jobs near selly oak, wmd

Customer & Clientelling support Manager

Selfridges -
Birmingham

Apply Now

Job details

Permanent
13 days ago

Qualifications

Leadership

Full job description

Job Introduction

A bit about the role

As Customer & Clientelling Support Manager, you will support the implementation and delivery of Clientelling and Customer Connect within our stores, supporting the leadership team in the delivery of sales growth and customer satisfaction through Clientelling services. The role collaborates with key stakeholders both locally and at Head Office for VIP, customer connect and Personal Shopping, connecting strategy and data insight into pragmatic plans. The role will inspire and translate insight into action locally, validating and qualifying data for the store and ensuring it is used for local action plans.

As Customer & Clientelling Support Manager you will:

Translate customer data and insight into action locally, working with the Customer Insight team & engaging with the store leadership.
Bring customer data & reporting to life for store management and team members, working with the store management team to translate into meaningful practical actions.
Highlight and provide insight on poor Clientelling performance, collaborating with both the Clienteling & Service Consultant and Department Managerss to drive improvements
Be aware of the top customers being served through My Yellow Book and ensure there is a plan for them. Provide insight and knowledge about key customers upwards to store leadership and support team members and DM’s with putting together a plan for them.
Work in conjunction with the Personal Shopping Manager to share local knowledge and plans for VIPs, connecting store leadership with VIPs, providing store insight on VIP and refreshing local action plans accordingly.
Understand the customer base and how this is distributed and managed around the store and advise the store leadership team on how and where Clientelling can be grown.
Understand the connection locally between VIP, Members Club, Personal Shopping and Clientelling and supports and advises store leadership and team members on their plan for clients.

A bit about you

How you’ll do it…you will be:

Knowledgeable on how to deliver exceptional service and cultivate client relationships, leading and coaching others to do the same.
Commercially astute – you are responsive to customer needs as well as market and competitor trends. You take opportunities to improve performance by creating and owning a clear plan to deliver results.
A great communicator – you are friendly and confident in your manner and you excel in the relationships you build with customers, team members, stakeholders and concession partners.
A natural leader – you coach to drive performance and enable change as well as supporting development.
A team player – you bring ideas and share best practice with senior managers while supporting others as appropriate.
Collaborative – you work flexibly as part of the management team and support with projects and in cross functional meetings as appropriate.

Which KPI's will I be working towards... (Not exhaustive)

Supporting the 121 Customer strategy through focus on the following KPI’s:

Frequency of customer visits, VIP enrolment and performance, Top Active customers targets achieved, Increase of contactable opt in rate of customers, Active contactable customers, NPS,MYB appointments/frequency and ATV deliverables. Top 100 customers known and shared.

Who will I be collaborating with?

Clienteling & Service Consultant, Customer insights team, PS Manager, Store leadership teams both London and regions, Customer engagement team

This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business

Selfridges

Salary

Competitive plus benefits

Annually

Job Reference

selfridges/TP/46/6845

Contract Type

Permanent

Closing Date

28 June, 2026

Job Category

Clientelling & Service Excellence

Location

Birmingham, United Kingdom

2 June, 2026

Apply Now

Refine Your Search

concession manager jobs in selly oak, wmd

Customer & Clientelling support Manager

Sales Assistant

Partnership Assistant

Assistant Manager

Deputy General Manager

Retail Merchandiser

Senior Project Manager

Recreation Assistant

Quality Specialist (12 Month FTC)

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