Office Location
Birmingham – Hybrid (60% based in our Colmore Row office, B3 2AA / 40% remote)
About Us
RICS is a globally recognised professional body that sets and upholds international standards across the built and natural environment. With members working in over 140 countries, we support professionals involved in land, property, construction and infrastructure.
As a membership organisation, RICS promotes professional standards, supports professional development and helps maintain trust in the surveying profession worldwide.
Our independently led regulatory and disciplinary processes ensure that members and regulated firms meet the professional and ethical standards expected of the profession. Through fair and transparent investigations, we help maintain public confidence in a global profession that shapes the places where people live and work.
Role Purpose and Key Responsibilities
We are currently recruiting several Investigation Specialists to support the continued development and capacity of our regulatory investigations team.
As an Investigation Specialist, you will manage regulatory investigations relating to RICS members and regulated firms. Working closely with a Regulatory Investigation Manager, you will analyse complex information, gather and assess evidence, and produce clear, well-reasoned decisions in line with RICS Professional Standards, Rules of Conduct and Bye Laws.
Through your work you will contribute directly to maintaining professional standards across the global surveying profession. You will work closely with colleagues across the regulatory function and engage with members, firms and stakeholders to ensure investigations are conducted fairly, transparently and in the public interest.
In this role, you’ll:
Manage a caseload of regulatory investigations relating to RICS regulated members and firms and make sure cases are progressed and concluded within KPI’s and quality standards.
Review and analyse information about RICS regulated members and firms, gather evidence and assess potential breaches of professional standards
Produce first class written documentation, including; investigation reports, requests for information, closure letters, allegation letters and witness statements.
Prepare bundles of evidence and reports for Head of Regulation.
Make robust decisions in the public interest demonstrating sound judgment, a balanced and fair view, supported by reasoned arguments.
Communicate professionally with members, firms and other stakeholders throughout the investigation process
Help ensure investigations are progressed efficiently and in line with regulatory standards
Maintain accurate case records using case management systems
Work closely with colleagues across the regulatory team to support consistent and effective investigations
This role operates under RICS’ hybrid working model, with colleagues working 60% of their time in the office and 40% remotely.
About You
You’ll bring experience working within a regulatory, investigation or complaint-handling environment, and be comfortable assessing complex information and progressing casework.
You’ll be someone who can apply sound judgement, communicate clearly and manage competing priorities while maintaining high professional standards.
We’re particularly interested in candidates who can demonstrate experience in several of the following areas:
Managing investigative casework and effectively progressing a caseload of regulatory or complaint investigations.
Analysing complex information and assessing evidence objectively to reach sound conclusions
Producing clear, well-structured reports, decisions or formal documentation
Communicating effectively with a range of stakeholders, including when dealing with sensitive or challenging issues
Working collaboratively within a team and contributing to a positive and accountable working environment
Experience of influencing and constructively challenging internal and external stakeholders.
Applying sound judgement and a balanced approach when making casework decisions
Using case management systems and standard office tools to manage case records, evidence and documentation
Demonstrable track record of embracing feedback and changing and adapting behaviours and/or style to increase effectiveness.
It would also be helpful if you have:
An understanding of the principles of better regulation
Experience working within a professional body, regulatory, legal or disciplinary environment
Experience preparing case materials for regulatory or disciplinary decision-making
Rewards and Benefits
RICS offers a comprehensive benefits package designed to support your wellbeing, financial security, and work life balance, including:
25 days’ annual leave plus public holidays and office closure over Christmas
A standard 35 hour working week
Private medical insurance, income protection, and life assurance
Aviva Group Personal Pension scheme
Enhanced family leave policies
Wellbeing and volunteering days
Access to mental health support and staff-led community groups
Equal Opportunity Employer
RICS is committed to diversity and inclusion. We welcome candidates from all backgrounds and encourage applications from underrepresented groups and those with non-traditional career paths. Please let us know if we can support you with any adjustments during the recruitment process.
Candidates must have the correct right to work in the country where the role is based.
How to Apply
Click the ‘Apply’ button to access our short online application form. You’ll be asked to upload your CV and provide a brief statement explaining why this role at RICS is a great fit for you, and how your skills and experience match the requirements.
We review applications on an ongoing basis and may close the advert early if we receive a high volume of suitable candidates, so we encourage you to apply as soon as possible. 