It support Work, Jobs in Selly Oak, Wmd (with Salaries)

1st Line Service Desk Engineer
Midland Heart —Birmingham
- £32,269 a year
- Customer service
7d
Onsite IT Support Analyst - 1st/2nd line
Tetra Tech —Birmingham
- Travel
- In-person
- Communication skills
IT Support Specialist
Arthrex —Birmingham
- Full-time
- Hybrid work
- Customer service
- English
- Windows
- Annual leave
1st Line Support Analyst
Sharp —West Bromwich
- Full-time
- Hybrid work
- Azure
- In-person
- Communication skills
- Annual leave
- Life insurance
IT Support Analyst
NFP Corp —Bromsgrove
- Hybrid work
- Customer service
- Windows
- Bachelor's degree
- Annual leave
- Employee discount
IT Support Analyst
Banana Moon Day Nurseries —Warwick
- £33,000 - £38,000 a year
- Full-time
- Childcare
- Computer Science
- No degree
- Employee assistance programme
Quick apply
12d
Service Desk Analyst / IT Support Help Desk Technician
nGeneration —Tipton
- £27,178 a year
- 12 hour shift
- Hospitality
- Microsoft Excel
- IT
- Annual leave
Quick apply
IT Service Desk Analyst
Secure Trust Bank —Solihull
- £28,000 - £32,000 a year
- Windows
- IT
- Financial services
- Annual leave
IT Support Team Leader
Grafton Group Plc —Birmingham
- Up to £45,000 a year
- Management
- English
- Windows
14d
IT Service Desk Engineer
Hexaware Technologies —Birmingham
- £30,000 a year
- Hybrid work
- Customer service
- English
- Mentoring
Quick apply
1d
IT Technician
CBW Group Holdings —Redditch
- £45,000 a year
- Full-time
- Azure
- Scripting
- SharePoint
Desktop and Server Support Specialist (Endpoint Management) - IT Services - 99981 - Grade 6
University of Birmingham —Birmingham
- £33,002 - £39,906 a year
- Full-time
- Customer service
- Windows
- University
- Annual leave
- Sick pay
12d
IT Support Analyst
OneSchool Global —Warwick
- Full-time
- Azure
- Windows
- IT
- Free parking
- Annual leave
IT Support Analyst
LKQ Corporation —Tamworth
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
7d
IT Service Desk Team Leader
Walsall Housing Group —Walsall
- £41,772 - £44,300 a year
- Full-time
- No degree
- Mentoring
- Organisational skills
- Annual leave
6d
IT Support Technician
Gallagher —Warwick
- Full-time
- Azure
- IT
- Communication skills
Support Desk Engineer
Southern Communications Group —Quinton
- £30,000 - £35,000 a year
- Full-time
- Continuous improvement
- IT
- Free parking
- Employee assistance programme
Junior IT Technician
Doocey Group —Tipton
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer networking
Regional Office IT Specialist - Burns & McDonnell (Multiple Location, UK)
Burns & McDonnell —Birmingham
- Full-time
- Computer Science
- Microsoft Office
- Analysis skills
8d
Maintenance Helpdesk Coordinator
Keys Group —Halesowen
- £27,000 a year
- Monday to Friday
- Microsoft Excel
- Maintenance
- Annual leave
- Employee assistance programme
Quick apply

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1st Line Service Desk Engineer

Midland Heart -
Birmingham

Apply Now

Job details

Permanent
£32,269 a year
7 days ago

Qualifications

Customer service
IT support
Help desk

Full job description

City:

Birmingham
Postcode:

B15 1LZ
Salary:

£32,269 per annum
Hours per Week:

35
Term:

Permanent
Closing Date:

17 June 2026

Do you enjoy helping people and solving problems? Are you confident talking to a wide range of users and making their day a little easier? If the answer is yes, we'd love to hear from you!

We're looking for a 1st Line Service Desk Engineer to join our busy IT Service Desk team. Whether you're at the start of your career or already have experience in IT support, this role offers the chance to develop further in a supportive and customer-focused environment.

This is a full-time, office-based role, working on a rota between the hours of 8am and 5pm, based at our head office in Birmingham City Centre.

In this role, your priority will be delivering a friendly, efficient, and customer-focused service to colleagues across the organisation. You'll be the first point of contact when someone needs help – whether that's with their laptop, telephony, applications, or other business systems. Using your problem-solving skills, you'll log, update, and resolve incidents and service requests, ensuring every customer receives an excellent experience while meeting or exceeding service targets.

We'll support you to expand your technical knowledge if you're still learning, but if you already have experience in IT Support, you'll have the opportunity to apply your skills straight away and build on them in a diverse and fast-paced environment.

Why join us?

You'll be part of a highly qualified and supportive team, learning from experienced colleagues while sharing your own knowledge.
You'll have the opportunity to strengthen both your technical and customer service skills, dealing with a wide variety of queries and systems.
You'll play a key role in helping us deliver a high-quality service to all of our customers at a time of exciting change and new technologies.

Our ideal candidate? We're looking for someone with a passion for great customer service, who is also keen to grow their technology career. You might already be working in IT support and looking for a new challenge, or you may be earlier in your journey with the enthusiasm and drive to learn quickly. Either way, you'll bring:

Evidence of working in a dedicated IT support or technical helpdesk role.
Proven experience diagnosing and resolving technical issues with laptops, telephony, and business applications / systems.
Direct experience using ticketing software to log, update, and manage tickets within agreed service levels.
Evidence of IT-specific customer care, detailing how they manage user expectations, handle difficult users, and maintain communication throughout the ticket lifecycle.

Please note, in order to be considered for this role we require a mandatory cover letter. This should include details around your experience specifically related to the customer journey, and should be no more than 500 words.

Who are we? We're one team working together for our tenants. We're a large and ambitious housing organisation providing more people an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we're here to develop your potential.

We are proud to say we have recently been named in the Sunday Times Best Places to Work list, within the Big Organisations category (The Times).

Interested? Find out more about the role and who we're looking for by reviewing the Role Profile and the Midland Heart Mindset. To apply, simply register on our candidate portal and upload your CV along with a Cover Letter telling us:

Why you're interested in furthering your career in IT/Technology.
The customer service and technical skills you'd bring to the role.
Why you'd like to join Midland Heart.

We reserve the right to close this advert early depending on application numbers.

We're proud to be a Disability Confident Employer. Please let us know if you require any adjustments to help you succeed in the recruitment process.

Apply Now

Refine Your Search

it support jobs in selly oak, wmd

1st Line Service Desk Engineer

Onsite IT Support Analyst - 1st/2nd line

IT Support Specialist

1st Line Support Analyst

IT Support Analyst

IT Support Analyst

Service Desk Analyst / IT Support Help Desk Technician

IT Service Desk Analyst

IT Support Team Leader

IT Service Desk Engineer

IT Technician

Desktop and Server Support Specialist (Endpoint Management) - IT Services - 99981 - Grade 6

IT Support Analyst

IT Support Analyst

IT Service Desk Team Leader

IT Support Technician

Support Desk Engineer

Junior IT Technician

Regional Office IT Specialist - Burns & McDonnell (Multiple Location, UK)

Maintenance Helpdesk Coordinator

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