Full time Work, Jobs in Send (with Salaries)

Customer Service Assistant
A.L.O.B Ltd —Send
- £30,000 a year
- Full-time
- CRM software
- Google Suite
- Microsoft Office
- Free parking
Quick apply
7d
Yard Sales Assistant
Champion Timber —Weybridge
- £28,350 - £28,748 a year
- Full-time
- Customer service
- In-person
- Store discount
- Employee discount
Quick apply
Gateline Assistant
South Western Railway —Woking
- £24,671 a year
- Weekend availability
- Employee discount
Sales Assistant/Van Driver
CITY ELECTRICAL FACTORS LTD —Guildford
- Up to £28,575 a year
- Full-time
- In-person
- Employee discount
Quick apply
Foster Care For Babies and Children
Positive Aspirations Group - Fostering —London
- Up to £1,015 a week
- Full-time
- Childcare
- In-person
Quick apply
4d
Shop Assistant - Pet Store
Rokers Animal Feeds —Guildford
- From £25,500 a year
- Weekend availability
- Bilingual
- Microsoft Word
- Microsoft Outlook
- Employee discount
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6d
Trainee Property Coordinator
Humphrey & Gray Ltd —Reigate
- £21,158 - £24,785 a year
- Full-time
- Customer service
- No experience needed
- Administrative experience
- Health & wellbeing programme
- Referral programme
Quick apply
12d
Catering Assistant
Impact Food Group —Woking
- £20,018.25 a year
- Weekend availability
- School
- Employee discount
Quick apply
Assistant Ranger
Activate Learning —Worplesdon
- £26,906 - £28,531 a year
- Communication skills
- Free parking
- Annual leave
Roof and Gutter Cleaner
Ben's Gutters Commercial Ltd —Guildford
- £800 - £1,200 a week
- Full-time
- Cleaning
Quick apply
14d
Production Assembler
Harvey Water Softeners —Woking
- Full-time
- Annual leave
- Employee discount
Quick apply
Office Administrator
Grencar Ltd —Dorking
- £26,500 - £28,500 a year
- Full-time
- Microsoft Outlook
- Organisational skills
- In-person
- Gym membership
Quick apply
13d
Cleaner and Grounds Maintenance Operative
Gateway Facilities Management Ltd —Guildford
- £28,250 a year
- Full-time
- Sales
- Cleaning
- Annual leave
- Referral programme
Quick apply
Breakdown Dispatcher
Ravenscroft Motor Co Ltd —Fleet
- £32,000 - £34,500 a year
- 12 hour shift
- Customer service
- In-person
- Free parking
Quick apply
Stocktaker - Guildford
nGeneration —Guildford
- £26,500 - £28,500 a year
- Weekend availability
- Hospitality
- Bar
- Customer service
Quick apply
Care Assistant
Advantage Healthcare Limited —Woking
- £16 an hour
- Full-time
- No experience needed
- Patient care
- Paid training
- Employee discount
Contact Centre Sales Advisor
Bupa —Staines-upon-Thames
- £28,450 a year
- Full-time
- Computer skills
- Annual leave
- Gym membership
Quick apply
Handover Advisor
Big Motoring World —Camberley
- Up to £29,251 a year
- Full-time
- Customer service
- Organisational skills
- In-person
- Store discount
- Employee discount
Quick apply
Vehicle Finance Assistant
Big Motoring World —Camberley
- Up to £27,639 a year
- Weekend availability
- Customer service
- Computer skills
- In-person
- Free parking
- Store discount
Quick apply
Administrator
Discover Solar Ltd —West Byfleet
- £27,500 a year
- Full-time
- Hybrid work
- CRM software
- Administrative experience
- Organisational skills
- Annual leave
Quick apply
12h

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Customer Service Assistant

A.L.O.B Ltd
Send

Quick apply

Job details

Graduate | Full-time
£30,000 a year
7 days ago

Benefits

Free parking
On-site parking

Qualifications

Live chat
CRM software
Google Suite
Sales support
Customer service call handling
Inbound customer enquiry call handling
Returns processing
Microsoft Office Suite
Complaint handling
Microsoft Office
Data entry
Customer interaction
Communication skills
Supply chain customer service
A Level

Full job description

Role Overview

The Customer Service Assistant serves as the first point of contact for customers, providing support via phone, email, and chat. You’ll help resolve enquiries, process orders, and ensure a seamless customer experience that upholds our company’s reputation for excellence for our 3 Brands: Ram Rugby, Ram Cricket & Uber Games. This role will support the Sales & Operations team by handling customers' queries and issues professionally, accurately, and promptly whilst maintaining a friendly, personal and individual approach.

Reporting To: Head of Operations

Key responsibilities

1. Responsible for managing the customer’s experience which includes:

a. Respond promptly and courteously to customer inquiries across multiple channels (phone, email, live chat). Judging the best way to resolve the query, ensuring the customer is happy but also considering the business impact of each decision.

b. Assist customers with product/service questions, order placement, returns, and billing issues.

c. Follow up with customers to ensure their issues are resolved and they’re satisfied with the outcome.

d. Accurately enter and update customer information in the CRM system.

e. Log all issues and report on all areas to ensure Customer feedback loops lead to improvement

f. Dealing with all returned items, contacting customers where necessary and processing either replacement or refund and maintaining a log.

g. Escalate complex or unresolved issues to Head of Operations or management.

h. Liaising with the team at the 3PL warehouse and maintaining good communication to ensure smooth running of deliveries and logging claims when necessary.

i. Chase factories and update customers chasing PO products.

2. Meet or exceed individual and team performance metrics (response time, resolution rate, customer satisfaction).

3. Monitoring online & social channels and responding appropriately.

4. Work as part of the wider team providing additional cover as and when needed.

Key Requirements

· Great Communication: Clear, empathetic verbal and written communication skills.

· Problem-Solving: Ability to analyse issues, think critically, and propose effective solutions.

· Technical Proficiency: Comfortable using CRM tools, ticketing systems, and basic office software (e.g., MS Office or Google Workspace).

· Time Management: Organise tasks effectively to handle high volumes of inquiries without sacrificing quality.

· Teamwork: Collaborative mindset and willingness to support colleagues. Demonstrable experience of working with small teams.

· Adaptability: Ability to handle change and multitask in a fast-paced environment.

· Attention to Detail: Accurate data entry and careful documentation of customer interactions.

· Education: Strong A-Level results

· Located in commuting distance to Surrey office

Nice to have ‘s

· Passion and Interest in Sports & Games - particularly Rugby and Cricket

Job Types: Full-time, Graduate

Pay: £30,000.00 per year

Benefits:

Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

full time jobs in send

Customer Service Assistant

Yard Sales Assistant

Gateline Assistant

Sales Assistant/Van Driver

Foster Care For Babies and Children

Shop Assistant - Pet Store

Trainee Property Coordinator

Catering Assistant

Assistant Ranger

Roof and Gutter Cleaner

Production Assembler

Office Administrator

Cleaner and Grounds Maintenance Operative

Breakdown Dispatcher

Stocktaker - Guildford

Care Assistant

Contact Centre Sales Advisor

Handover Advisor

Vehicle Finance Assistant

Administrator

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