Helpdesk Operator
Contract: Healthcare
Location: London, SE18 4QH
Hours of work: 37.5
Working Pattern: Monday to Friday, 2pm - 10pm
Contract Type: Permanent
Hourly Rate: £13.49
We are seeking a Switchboard & Helpdesk Operator to join our team at Lewisham and Greenwich NHS Trust.
This role combines Switchboard and Helpdesk responsibilities, providing essential operational and emergency support across the Trust.
You will be responsible for handling internal and external calls, managing emergency communications, logging and prioritising Estates and Facilities tasks, monitoring CAFM systems, and coordinating with Trust, ISS, and external service providers to support the effective delivery of services.
The Role
- Answering and directing internal and external calls across Lewisham and Greenwich NHS Trust.
- Managing emergency crash calls and issuing emergency bleeps when required.
- Maintaining and administering Multitone bleeps, on-call rotas, and Rotawatch systems.
- Supporting the Trust's Major Incident procedures, including issuing emergency alerts and communications.
- Logging and prioritising Estates and Facilities tasks through the CAFM system.
- Monitoring CAFM systems to ensure Service Level Agreements (SLAs) are achieved.
- Responding to alarms, emergency calls, and operational enquiries, escalating issues as required.
- Liaising with Trust departments, ISS teams, and external service providers to coordinate and prioritise work.
About You
- Excellent communication and customer service skills.
- Professional and confident telephone manner.
- Ability to multitask and work effectively in a fast-paced environment.
- Experience using switchboard and/or CAFM systems.
- Ability to prioritise workloads and allocate tasks effectively.
- Good IT skills and attention to detail.
- Ability to remain calm and professional when handling emergency situations.
- Flexible and proactive approach to work.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger, #aplacetobeyou,
#facilitiesmanagement
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team.
To find out more about what we do - https://www.uk.issworld.com/
Work Location: In person
