Helpdesk operator Work, Jobs in Sevenoaks District, Ken (with Salaries)

24hr Service Desk & CCTV Monitoring Operator
Metro Security GB PLC —Romford
- From £26,385.96 a year
- Weekend availability
- English
- Free parking
Quick apply
2d
Helpdesk Operator
ISS Facility Services —London
- £13.49 an hour
- Customer service
- Microsoft Office
- Organisational skills
Multi Services Assistant
Williams Lea —London
- £14.95 an hour
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee discount
Switchboard Operator
ISS Facility Services —London
- £13.49 an hour
- Weekend availability
- Microsoft Office
- Organisational skills
- IT
13d
Technical Support Associate - London
Synthesia —London
- Full-time
- Hybrid work
- Software troubleshooting
- Analysis skills
- Continuous improvement
Academy IT Analyst
Bridewell —London
- Full-time
- Hybrid work
- No experience needed
- Travel
- IT
Quick apply
9d
Proposition Technical Manager
M&G plc —London
- Full-time
- Communication skills
- Tax experience
- Annual leave
6d
Multi-Skilled Technician
CBRE —London
- Full-time
- Customer service
- HVAC
- Communication skills
Solutions Engineer - Remote
Siena AI —London
- Full-time
- Remote
- Sales
- APIs
- AI
Field Service Point-of-sale (POS) Engineer
Boost inc —London
- Customer service
- English
- Travel
Quick apply
Product Manager
Siena AI —London
- Full-time
- Remote
- AI

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24hr Service Desk & CCTV Monitoring Operator
Metro Security GB PLC —Romford
*Technical Support:* Provide 1st line technical troubleshooting to retail customers managing Intruder Alarms, CCTV, and Access Control systems.
From £26,385.96 a year
Quick apply
2d
IT Helpdesk Analyst
Park Holidays UK —Bexhill
A full UK driving license is required, as the role involves travel to remote sites. Comprehensive Employee Assistance Programme offering counselling, retail…
£30,000 a year

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helpdesk operator jobs near sevenoaks district, ken

24hr Service Desk & CCTV Monitoring Operator

Metro Security GB PLC
Romford

Quick apply

Job details

Permanent | Full-time
From £26,385.96 a year
2 days ago

Benefits

Free parking
Company pension
Private medical insurance
On-site parking

Qualifications

English

Full job description

Job Title: Control Room Service Desk & CCTV Monitoring Operator

Location: Romford (In-Office)

Job Type: Full-time, Permanent

Salary: £26,385.96 per year + Overtime paid at Time and a Half

Schedule: Shift pattern covering days, evenings, nights, weekends, and bank holidays

About the Role

Are you an exceptional communicator who thrives under pressure and enjoys technical problem-solving?

We are seeking a dedicated Control Room Service Desk & CCTV Monitoring Operator to join our team based in Romford. In this vital role, you will be the frontline support managing 1st line customer service, perimeter security, and health and safety monitoring. A key part of your daily responsibilities will include the critical oversight of customer transaction monitoring for unmanned fuel stations—facilitating two-way communication, authorizing fuel sales, and ensuring the absolute safety and integrity of site operations.

No direct experience in fuel monitoring? No problem. We provide comprehensive, in-house technical training to fully support your transition into our Control Room Operations department, with genuine opportunities for career development.

Key Responsibilities

1st Line Support: Handle, log, and escalate inbound calls regarding customer CCTV, Intruder, and Fire systems.
Perimeter Security & Monitoring: Conduct 1st line CCTV perimeter monitoring and validate fuel court ANPR (Automatic Number Plate Recognition) detection.
Unmanned Fuel Station Oversight: Manage operational health, safety, and customer transaction monitoring to safely authorize fuel sales.
Technical Support: Provide 1st line technical troubleshooting to retail customers managing Intruder Alarms, CCTV, and Access Control systems.
Technical Administration: Execute system updates, routine housekeeping, and initial fault-finding protocols.

What We Are Looking For

Communication Mastery: Fluent spoken English with a confident, professional telephone manner and excellent customer service etiquette.
Decisive Problem Solvers: Competent in following strict operational processes while remaining confident to take direct, decisive action when technical challenges arise.
Shift Flexibility: Complete comfort working a varied out-of-hours shift pattern including evenings, nights, weekends, and bank holidays.
Local & Experienced (Preferred): Candidates living local to Romford with prior experience in a Control Room, Service Desk, or Helpdesk support environment will be highly regarded.

Benefits & Perks

Company pension scheme
Private medical insurance
Enhanced overtime pay (Time and a Half)
Full in-house technical training and structured career progression
21 days holiday + bank holidays.

How to Apply

If you are local to Romford, ready to take on a dynamic shift pattern, and want to develop your career in technical security operations, apply today with your updated CV.

Job Types: Full-time, Permanent

Pay: From £26,385.96 per year

Benefits:

Company pension
Free parking
On-site parking
Private medical insurance

Application question(s):

This role is based in our Romford Control Room and involves a rotating shift pattern, including nights, weekends, and Bank Holidays. How do you plan to get to and from the site for a 11pm or 6am start, specifically when public transport might not be running?
Imagine you are monitoring an unmanned fuel station at 3am. You spot a potential safety hazard on the CCTV—perhaps a customer smoking near a pump. What steps would expect need to be taken?
You will be handling 1st line support. If a customer calls up frustrated because a pump isn't authorising and they are in a rush, how do you handle that call?
We use several different software platforms for CCTV, Alarms, and Fuel Authorisation. When you have used new computer systems in the past, how did you go about learning them?
You have a site where the intruder alarm has gone off three times in the last hour. Each time you check the cameras, the site looks empty. How do you handle the fourth alarm?

Work Location: In person

Quick apply

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helpdesk operator jobs in sevenoaks district, ken

24hr Service Desk & CCTV Monitoring Operator