The Business Resilience Manager leads SBG’s Operational Resilience and Business Continuity framework, ensuring the organisation can continue delivering important business services within defined tolerances during disruption.
Operating in a first-line role, you will oversee and coordinate resilience delivery across Technology, Business, and suppliers, supporting senior leadership and Board-level accountability. You’ll ensure compliance with FCA expectations through robust mapping, scenario testing, governance, and audit-ready evidence.
By identifying critical dependencies, risks, and vulnerabilities across systems and third parties, you will inform resilience planning and investment, strengthen the firm’s resilience posture, and reduce the risk of customer harm and regulatory breach.
Governance & Stakeholder Engagement
- Own the Operational Resilience and Business Continuity framework, governance, and evidence.
- Lead governance forums and provide clear updates, risks, and recommendations to senior stakeholders and committees.
- Develop and maintain resilience policies, standards, and procedures.
Important Business Services & Mapping
- Lead end-to-end mapping of Important Business Services across systems, processes, people, and suppliers.
- Maintain accurate, audit-ready mapping and identify critical dependencies, risks, and single points of failure.
Business Continuity & Incident Management
- Deliver Business Continuity controls, including BIAs, plans, and risk assessments.
- Support incident response and recovery, ensuring alignment to impact tolerances.
- Lead lessons learned and track actions from incidents, audits, and near misses.
Scenario Testing
- Design and deliver resilience testing (e.g. cyber incidents, failover, supplier disruption, site outages).
- Maintain the testing plan, document outcomes, and track remediation actions.
Supplier & Third-Party Resilience
- Assess supplier resilience (e.g. cloud, SaaS, managed services).
- Test recovery capabilities and highlight concentration or dependency risks.
Risk & Continuous Improvement
- Identify vulnerabilities and maintain remediation plans, tracking delivery and escalation.
- Support investment decisions by articulating risks, control gaps, and priorities.
Reporting & Regulatory Compliance
- Produce management information and Board-level reporting.
- Ensure compliance with FCA Operational Resilience requirements and support audits and regulatory engagement.
Training & Awareness
- Deliver resilience training and embed a strong resilience culture across the organisation.
- Act as a subject matter expert for Operational Resilience across Technology and the wider business.
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Strong expertise in Operational Resilience and Business Continuity, with a solid understanding of FCA requirements (IBS, impact tolerances, scenario testing).
- Proven experience owning resilience governance, including forums, reporting, and audit-ready evidence.
- Advanced end-to-end service and dependency mapping across technology, processes, people, and third parties.
- Ability to identify critical vulnerabilities, single points of failure, and resilience risks in complex environments.
- Hands-on delivery of BCM controls (BIAs, BCPs, DR plans) and resilience testing programmes.
- Experience designing and executing severe but plausible scenarios (technical and non-technical).
- Involvement in major incident response, with experience in recovery, post-incident reviews, and remediation tracking.
- Strong understanding of third-party resilience, including cloud, SaaS, and supplier risk.
- Ability to translate resilience gaps into prioritised remediation and investment cases.
- Excellent communication skills, with the ability to present risk and trade-offs to senior stakeholders and the Board.
- Strong analytical and MI capability to identify trends and emerging risks.
- Confident stakeholder manager, able to influence and embed resilience awareness across the business.
Desirable
- Experience with risk, resilience, or data analysis tools and project management systems.
- Understanding of the insurance market and related products/services.
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Hybrid working – 2 days in the office and 3 days working from home
- 25 days annual leave, rising to 27 days over 2 years’ service and 30 days after 5 years’ service. Plus bank holidays!
- Discretionary annual bonus
- Pension scheme – 5% employee, 6% employer
- Flexible working – we will always consider applications for those who require less than the advertised hours
- Flexi-time
- Healthcare Cash Plan – claim cashback on a variety of everyday healthcare costs
- Electric vehicle – salary sacrifice scheme
- 100’s of exclusive retailer discounts
- Professional wellbeing, health & fitness app - Wrkit
- Enhanced parental leave, including time off for IVF appointments
- Religious bank holidays – if you don’t celebrate Christmas and Easter, you can use these annual leave days on other occasions throughout the year.
- Life Assurance - 4 times your salary
- 25% Car Insurance Discount
- 20% Travel Insurance Discount
- Cycle to Work Scheme
- Employee Referral Scheme
- Community support day
Somerset Bridge Group is dedicated to delivering fair products and innovative services in the insurance industry. Our group focuses on underwriting, broking, and claims handling to provide sustainable and innovative insurance solutions. Somerset Bridge Insurance Services Limited, operating under GoSkippy and Vavista, offers insurance coverage to over 700,000 customers. Somerset Bridge Limited handles underwriting and claims, processing almost 50,000 claims annually. Somerset Bridge Shared Services Limited provides essential support functions to ensure operational efficiency and compliance. With a strong commitment to values, culture, and customer service excellence, Somerset Bridge Group is recognised for its industry awards and growth. Join us to be part of a dynamic team that fosters creative thinking and personal development.
We are very proud to have been awarded a Gold Accreditation from Investors in People! We recognise that all of our people contribute to our success. That's why we are always looking for talented people to join our team - people who share our vision, who are passionate about what they do, and who want to be part of something special.
Equal Opportunity Employer
Somerset Bridge Group is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. We prohibit discrimination or harassment of any kind based on race, color, religion, national origin, sexual orientation, gender, gender identity or expression, age, pregnancy, physical or mental disability, genetic factors or other characteristics protected by law. SBG makes hiring decisions based solely on qualifications, skills and business requirements.
