First line support / helpdesk engineer hybrid Work, Jobs in Shalford, Sry (with Salaries)

First Line Support / Helpdesk Engineer - Hybrid
Uptime Solutions —Crawley
- Full-time
- Windows
- Microsoft Office
- Analysis skills
1st Line Engineer - Yateley
Arc —Yateley
- Azure
- Customer service
- Windows
IT Support & Infrastructure Engineer
Stellar Entertainment Software Ltd —Guildford
- Full-time
- Hybrid work
- Customer service
- Organisational skills
- IT
Quick apply
2d
IT Service Desk Manager
APCOA PARKING (UK) LTD —Uxbridge
- £50,000 a year
- Hybrid work
- Analysis skills
- Computer networking
- IT
- Annual leave
- Employee discount
Quick apply
7d
Maintenance Planner
Salute Inc. —Gatwick Airport
- Full-time
- Customer service
- Maintenance
- Administrative experience
- Annual leave
Quick apply

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1st Line Engineer - Yateley
Arc —Yateley
As a 1st Line Helpdesk Engineer at Arc, you will be the first point of contact for all IT-related queries and issues, playing a crucial role in ensuring the…

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First Line Support / Helpdesk Engineer - Hybrid

Uptime Solutions -
Crawley

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Job details

Full-time

Qualifications

Microsoft Windows Server
Windows
Microsoft Office
Analysis skills
IT
Communication skills

Full job description

Date Opened 05/16/2025
Job Type Full time
Industry Technology
City Crawley
State/Province West Sussex
Country United Kingdom
Zip/Postal Code RH11

Job Description

First Line Support Engineer - Initially office-based and then Hybrid

What’s this role about?

As a First line engineer, you will assist in proactively managing and troubleshooting issues for the end customers of our MSP partners. Using your analytical skills to efficiently problem solve within our fast-paced environment, you will work with your team to provide market-leading technical support.

Growth is important to us, your role will include being mentored by seniors to develop the skills necessary to progress from a 1st line engineer to a 2nd line. We will also provide support and assistance in obtaining professional certifications.

MSP experience would be a bonus, if not, an IT Helpdesk / remote support background is a big plus.

What will I get up to day to day?

You will be responsible for delivering 1st line IT support services to the customer base of our MSP partners while escalating issues requiring more senior resources to a suitable engineer.

Your everyday focus will include:

Troubleshooting a range of technical issues experienced by our clients, including the following technologies:
- Windows 10.
- Office 365.
- Microsoft Office.
- Printers and Scanners.
- Various customer applications.
Basic administration of Windows Server 2016, 2019.
Network troubleshooting.
Using our PSA platform to log and respond to support tickets.
Identifying and escalating higher-level issues to a senior engineer.
Being a people person, delivering support in a friendly and positive manner.
Great communication skills, both verbally and in writing will be expected.

What gets me the competitive edge?

Stand out from the pack with these things:

Passion for technology and self-development.
Experience working for a managed service provider.
Knowledge of Autotask RMM or PSA.

Apply Now

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first line support / helpdesk engineer hybrid jobs in shalford, sry

First Line Support / Helpdesk Engineer - Hybrid

1st Line Engineer - Yateley

IT Support & Infrastructure Engineer

IT Service Desk Manager

Maintenance Planner

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