Senior service associate Work, Jobs in Shaw, Gtm (with Salaries)

Delivery Station Liaison Agent
Amazon UK Services Ltd. —Rochdale
- Full-time
- English
12d
VacancyTitle: Senior Resident Service Associate
Grainger plc —Manchester
- Full-time
- Remote
- Customer service
- Annual leave
FX Overlay Senior Associate
The Bank of New York Mellon Corporation —Manchester
- Full-time
- Bachelor's degree
- Continuous improvement
- AI
Customer Service Associate(Entry Level)
Open Asset Group —Manchester
- £14 - £16 an hour
- Full-time
- Microsoft Word
- Microsoft Outlook
- Computer literacy
- Free parking
- Gym membership
Quick apply
18h
Senior Specialist, Client Service Management
The Bank of New York Mellon Corporation —Manchester
- Full-time
- Banking
09 Senior Associate - SE - Field Service
Nilfisk Ltd —Bradford
- No weekends
- Customer service
- Maintenance
- Annual leave
- Employee discount
Quick apply
Team Member
Orbit London —Manchester
- £14 - £16 an hour
- Full-time
- Bilingual
- Customer service
- Computer literacy
- Free parking
- Paid training
Quick apply
1d
Senior Associate - Corporate
Mills & Reeve —Manchester
- Business development
- Mentoring
- Communication skills
Banking Senior Associate
Shoosmiths —Manchester
- Banking
Retail Sales Advisor
Headway Digital —Manchester
- £14 - £16 an hour
- Full-time
- Customer service
- Merchandising
- In-person
- Free parking
- Paid training
Quick apply
1d
Corporate Senior Associate
LegalVision —Manchester
- Full-time
- Hybrid work
- Sick pay
Quick apply
Partner/Senior Associate - Corporate
Clarke Willmott LLP —Manchester
- Business development
Retail Sales Advisor
Orbit London —Manchester
- £14 - £16 an hour
- Full-time
- POS
- In-person
- Communication skills
- Free parking
- Paid training
Quick apply
1d
Senior Associate
Mullen Coughlin —Manchester
- Mentoring
- Communication skills
Associate, Client Processing I
The Bank of New York Mellon Corporation —Manchester
- Full-time
- Microsoft Powerpoint
- Bachelor's degree
- No degree
Court of Protection - Associate/Senior Associate
Fieldfisher —Manchester
- Full-time
- Computer literacy
- Organisational skills
- Computer skills
- Work from home
Senior Associate, Client Processing
The Bank of New York Mellon Corporation —Manchester
- Full-time
- English
- Team management
- Organisational skills
Specialist, Client Processing Representative
The Bank of New York Mellon Corporation —Manchester
- Full-time
- Microsoft Powerpoint
- Bachelor's degree
- No degree
Lead Warehouse Operative
Incora —Mirfield
- From £26,500 a year
- Full-time
- Customer service
Admissions Officer - Grade 6
University of Bradford —Bradford
- £31,236 - £33,951 a year
- Full-time
- Microsoft Word
- Administrative experience
- University
6d

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senior service associate jobs near shaw, gtm

Delivery Station Liaison Agent

Amazon UK Services Ltd. -
Rochdale

Apply Now

Job details

Full-time
12 days ago

Qualifications

Customer service call handling
Administrative support experience
Logistics
English
Customer interaction
Outbound calling
Supply chain customer service

Full job description

DESCRIPTION

Even the best functioning processes need to be prepared for unforeseen circumstances. Amazon’s Delivery Station Liaison Agents are in direct contact with our customers, ensuring that missed deliveries are successfully delivered and that customer queries are handled effectively. Whatever your customers need, your ability to quickly respond and put in place solutions will help keep this vital part of Amazon’s operations running smoothly.

Key job responsibilities

Place outbound calls to customers
Investigate and resolve delivery issues, and collaborate with Amazon logistics and delivery partners when needed
Keep daily, weekly and monthly records of progress with customer queries
Follow Standard Operating Procedures and keep customer data secure
Assist with internal communications, including giving presentations and contributing to continuous improvement and internal engagement programmes

A day in the life
You’ll be based at one of our last-mile delivery warehouses, where Amazon’s leading logistics system operates. As orders are dispatched and delivered, you’ll be in contact with our warehouse, associates, delivery partners and customers when they need guidance. Where a customer needs to reschedule a delivery, you’ll be informing our delivery partners. Where you notice a delivery issue, you’ll get to work resolving it straight away, so that our customers get a great experience every time without having to contact Amazon.

Operating at the heart of Amazon’s logistics, you’ll develop logistical and customer expertise that sets Amazon apart. You’ll connect with our customers every day, using your in-depth understanding of our supply chain and local knowledge of delivery connections and warehouses.

Working hours are either Wednesday to Saturday 10:00 AM - 8:45 PM or Sunday to Wednesday 10:00 AM - 8:45 PM.

About the team
Our Delivery Service Liaison or DSL team helps customers with last-mile deliveries. Ultimately, our goal is to get parcels to our customers in case of errors or failed deliveries. Our team helps with actions like facilitating same-day redelivery or investigating cases when drivers can’t find an address. We're based in last-mile delivery sites across the world, allowing us to work closely with our delivery station colleagues and partners.

DSL agents have both customer service and logistics expertise and partner with multiple Amazon teams. Some of us are also managers who support regions and countries. We work together with one common aim: to get parcels into customers' hands.

BASIC QUALIFICATIONS

Knowledge of advanced English at CEFR level B2/C1
Relevant experience of dealing with customer queries via phone and email
Relevant experience in an administrative support role involving collaboration with internal or external teams
Relevant experience of solving problems whether related to customer queries or internal process issues

PREFERRED QUALIFICATIONS

Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we’d love to hear from you.
Experience in communicating with senior colleagues
Professional experience in a fast-paced environment

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Apply Now

Refine Your Search

senior service associate jobs in shaw, gtm

Delivery Station Liaison Agent

VacancyTitle: Senior Resident Service Associate

FX Overlay Senior Associate

Customer Service Associate(Entry Level)

Senior Specialist, Client Service Management

09 Senior Associate - SE - Field Service

Team Member

Senior Associate - Corporate

Banking Senior Associate

Retail Sales Advisor

Corporate Senior Associate

Partner/Senior Associate - Corporate

Retail Sales Advisor

Senior Associate

Associate, Client Processing I

Court of Protection - Associate/Senior Associate

Senior Associate, Client Processing

Specialist, Client Processing Representative

Lead Warehouse Operative

Admissions Officer - Grade 6

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