Service desk agent Work, Jobs in Shaw, Gtm (with Salaries)

Service Desk Agent
Rochdale Council —Rochdale
- £26,403 - £28,142 a year
6d
Customer Service Advisor
Headway Digital —Manchester
- £14 - £16 an hour
- Full-time
- CRM software
- Computer literacy
- English
- Free parking
- Paid training
Quick apply
5h
Service Desk Agent
Northern Care Alliance NHS Foundation Trust —Salford
- £25,760 - £27,476 a year
- Full-time
- Analysis skills
- Annual leave
1d
Part Time Desk Sales Agent
SAIA LIMITED —Manchester
- From £12.71 an hour
- Temporary
- Customer service
- Computer literacy
- English
- Free parking
- Employee discount
Quick apply
7d
Business Development
Dish Goodbye - Satellite Dish Removal —Bury
- £25,420.00 - £65,924.17 a year
- Full-time
- Hybrid work
- CRM software
- Business development
- Travel
- Work from home
Quick apply
Business Development
Dish Goodbye —Bury
- £25,420.00 - £65,924.17 a year
- Full-time
- Hybrid work
- CRM software
- Business development
- Travel
- Work from home
Quick apply
Guest Service Manager
Holiday Inn Express Manchester City Centre —Manchester
- Full-time
- English
- Hotel
- Conflict management
- Annual leave
- Employee assistance programme
Quick apply
IT Service Management Senior Business Analyst
Freshfields —Manchester
- Full-time
- Presentation skills
- Continuous improvement
- Communication skills
Geotechnical Engineer
Amey Ltd —Manchester
- Mentoring
- Annual leave
Quick apply
2d
Senior Geotechnical Engineer
Amey Ltd —Manchester
- Mentoring
- Training & development
- Leadership
- Annual leave
Quick apply
2d
Lead Senior Geotechnical Engineer
Amey Ltd —Manchester
- Mentoring
- Training & development
- Annual leave
Quick apply
2d

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Service Desk Agent

Rochdale Council -
Rochdale

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Job details

£26,403 - £28,142 a year
6 days ago

Qualifications

Technical troubleshooting
IT service management
Technical support incident logging
Customer support
IT incident logging
Incident log maintenance
Help desk

Full job description

Are you passionate about technology and delivering excellent customer service? Join our ICT Service Desk team and play a key role in supporting staff across the organisation.

You will be responsible for logging, diagnosing and resolving ICT incidents and service requests, providing technical support, and ensuring customers receive timely updates. Working closely with ICT teams and external suppliers, you will help maintain service levels, improve processes, contribute to knowledge management, and support ITIL best practices.

If you are customer-focused, technically minded, and thrive in a fast-paced support environment, we'd love to hear from you.

About us

The ICT Service is a diverse and expanding team dedicated to delivering high-quality technology services across Rochdale Borough Council. As part of the ICT Service Desk, you will be the first point of contact for colleagues, providing professional, customer-focused support and ensuring incidents and service requests are resolved efficiently.

You will diagnose and resolve technical issues, maintain accurate records, manage service requests, and work closely with ICT teams and external suppliers to deliver excellent service. You will also contribute to continual service improvement, knowledge management, and ITIL best practice.

Rochdale Borough Council is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and expects all employees to share this commitment.

Artificial Intelligence (AI)
We value genuine, personal applications. Using a generic AI generated response may not help you stand out, no matter how “personalised” it claims to be.
Our application process and interviews are designed to dig deeper into your real skills and experiences. This helps us see whether the application reflects you, or if it was heavily assisted by AI. AI can be a great tool to help you polish your writing, but it shouldn’t create a version of you that isn’t true. Use it to enhance your application and not replace your voice.

To apply please upload your CV together with a supporting statement that provides evidence of how you meet the 6 essential requirements of the role profile

We suggest that when completing your supporting statement, you use the essential role profile criteria as headings then give a specific example. Please ensure you anonymise your CV and supporting statement.

Unfortunately, we are unable to offer a sponsorship for this role at this stage.

Apply Now

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