Technical support occupations Work, Jobs in Shaw, Gtm (with Salaries)

2nd Line Support Engineer
Excalon Ltd —Salford
- Full-time
- Microsoft Outlook
- Windows
- Mentoring
- Health & wellbeing programme
- Life insurance
Quick apply
Service Desk Agent
Rochdale Council —Rochdale
- £26,403 - £28,142 a year
5d
IT Support Technician
National Care Group —Accrington
- Up to £36,000 a year
- Hybrid work
- Customer service
- Travel
- In-person
- Paid training
- Referral programme
Quick apply
Technical Support Engineer
Scorpion Automotive —Chorley
- From £26,300 a year
- Full-time
- Mentoring
- Computer networking
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
4d
IT Support Technician
Blackburn Rovers Football Club —Blackburn
- £27,000 - £29,000 a year
- Full-time
- Azure
- Microsoft Outlook
- Customer service
- Free parking
- Store discount
Quick apply
2h
Technical Support Operator
Johnson Controls —Manchester
- Weekend availability
- Communication skills
- Free parking
- Annual leave
5d
1st Line Service Desk Technician
Cloud10 IT —Manchester
- £27,000 - £32,000 a year
- Overtime
- Customer service
- Organisational skills
- SharePoint
- Work from home
Quick apply
Desktop Engineer
Teleperformance —Manchester
- £27,162.49 a year
- Microsoft Outlook
- Continuous improvement
- SharePoint
6d
Technical Support Advisor
Johnson Controls —Manchester
- Weekend availability
- Communication skills
- Free parking
- Annual leave
5d
Senior Support Team Member
Pixel Inspiration —Altrincham
- From £28,500 a year
- Full-time
- Hybrid work
- English
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
6h
IT Apprentice
Presspart —Blackburn
- Full-time
- Windows
- Continuous improvement
- Computer networking
- Free parking
- Profit sharing
Quick apply
12d
IT Consultant
HG IT Ltd —Manchester
- £31,000 a year
- Full-time
- Hybrid work
- Customer service
- Travel
- Computer networking
- Work from home
- Sick pay
Quick apply
5d
Helpdesk Advisor
Hakim Group —Darwen
- Full-time
- CRM software
- Organisational skills
- Communication skills
12d
IT Support Engineer
JMC Aviation —Manchester
- Monday to Friday
- Travel
- Communication skills
- Employee assistance programme
- Referral programme
7d
Technical Support Engineer
KION Group AG —Stockport
- Weekend availability
- Travel
- Communication skills
- Flexible schedule
IT Support Officer - Medical School
University of Greater Manchester —Bolton
- £29,588 - £34,610 a year
- Full-time
- School
6d
Application Support Technician
Magentus —Manchester
- £29,000 a year
- Hybrid work
- SQL
- Linux
- Annual leave
- Employee assistance programme
12d
EUC Engineer
CGI —Manchester
- Full-time
- Continuous improvement
- Communication skills
Quick apply
IT Technician
Trafford Council —Trafford
- £25,989 - £28,142 a year
- Monday to Friday
- School
3d
3rd Line Support Engineer
BCN Group —Manchester
- Full-time
- Hybrid work
- Mentoring
- SharePoint
- Training & development
- Annual leave
- Employee assistance programme
Quick apply
1d

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2nd Line Support Engineer

Excalon Ltd -
Salford

Quick apply

Job details

Permanent | Full-time

Benefits

Health & wellbeing programme
Life insurance
On-site parking

Qualifications

Technical troubleshooting
Desktop support
TCP
Microsoft Outlook
Mentoring junior staff
User account provisioning
Windows
Technical support
User account management
Computer hardware
IT support
Ticket management systems
Mentoring
DNS
Network support
SharePoint
IP networking
Professional development mentoring
Application support
Microsoft Dynamics 365 Business Central
Communication skills
Microsoft Azure
Active Directory
Intune
Help desk
Identity & access management

Full job description

Job Summary

Are you a proactive and customer-focused IT professional looking for your next challenge?

We're seeking an experienced 2nd Line Support Engineer to join our dynamic IT team, where you'll play a key role in delivering high-quality technical support across the business.

This is a hands-on role that combines technical troubleshooting with day-to-day operational support. You'll take ownership of escalated incidents, resolve a wide range of hardware, software and infrastructure issues, and be willing to get stuck into first-line and routine support tasks whenever needed to ensure an excellent service for our users.

As an important member of the team, you'll also provide guidance and mentoring to a junior support staff, helping to develop their technical skills, share best practices, and build their confidence while fostering a collaborative and supportive working environment. If you enjoy solving problems, taking ownership, and contributing to the success of both your colleagues and the wider business, we'd love to hear from you.

Responsibilities

Providing 1st and 2nd line IT support across the business
Supporting Windows devices, laptops, printers and end-user hardware
Managing Microsoft 365 user issues and administration
Supporting Active Directory and Group Policy environments
Troubleshooting networking and connectivity issues
Investigating authentication, DNS and user access problems
Support user account management, system administration and core IT platforms including Micosoft 365, Intune, Entra ID, Business central etc.
Setting up and maintaining user devices
Escalating more complex technical issues where needed - but owning the process throughout
Supporting and mentoring junior members of the team.

Requirements:

Proven experience in technical support or IT support roles with a focus on help desk operations

Solid technical knowledge of:

Windows 11
Microsoft 365 (Outlook, Teams, SharePoint)
Active Directory / user administration
Networking (DNS, DHCP, TCP/IP, VPN)
Experience with ticketing tools
Excellent troubleshooting and problem-solving skills
Strong communication and stakeholder engagement skills
Ability to manage and prioritise workload in a fast-paced environment
Hands-on experience with Azure / Entra ID — user management, conditional access, MFA

This role offers an engaging environment for IT professionals eager to develop their expertise while delivering outstanding technical support within a collaborative team setting.

Benefits:

Health & wellbeing programme
Life insurance
On-site parking

Work Location: In person

Quick apply

Refine Your Search

technical support occupations jobs in shaw, gtm

2nd Line Support Engineer

Service Desk Agent

IT Support Technician

Technical Support Engineer

IT Support Technician

Technical Support Operator

1st Line Service Desk Technician

Desktop Engineer

Technical Support Advisor

Senior Support Team Member

IT Apprentice

IT Consultant

Helpdesk Advisor

IT Support Engineer

Technical Support Engineer

IT Support Officer - Medical School

Application Support Technician

EUC Engineer

IT Technician

3rd Line Support Engineer

I want to receive the latest job alerts for technical support occupations in shaw, gtm

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