complaints manager Work, Jobs in sheffield, eng (with Salaries)

Resident Liaison Officer
Equans —Sheffield
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Annual leave
- Employee assistance programme
Operations Manager
Home Office —Sheffield
- £39,500 - £42,000 a year
- Part-time
- Management
- Presentation skills
- Travel
- Annual leave
8d
Customer Services Manager
247 Home Furnishings —Huddersfield
- £45,000 - £55,000 a year
- Full-time
- Microsoft Excel
- Management
- Customer service
- Health & wellbeing programme
- Employee discount
Quick apply
Quality Assurance Assessor
My Finance Club LTD —Sheffield
- Up to £32,500 a year
- Full-time
- Hybrid work
- Financial services
- In-person
- Communication skills
- Store discount
- Health & wellbeing programme
Quick apply
Tenant Liaison Officer
Leodis Commercial Limited —Sheffield
- £15 an hour
- Temporary
- Administrative experience
- Data entry
- In-person
- Free parking
- Flexitime
Quick apply
Service Manager - SEND
Sheffield City Council —Sheffield
- £57,786 - £63,283 a year
- Organisational skills
- Leadership
- Communication skills
5d
Corporate Governance Manager
Rotherham Metropolitan Borough Council —Sheffield
- £36,582 - £39,153 a year
- Full-time
7d
Head of Customer Care
247 Home Furnishings —Huddersfield
- £65,000 - £75,000 a year
- Microsoft Excel
- Management
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
Information Governance Manager
Rotherham Metropolitan Borough Council —Sheffield
- £21,949 - £39,153 a year
- Part-time
7d
Information Governance Manager
YHA England & Wales —Matlock
- £44,000 - £48,000 a year
- Hybrid work
- Travel
- IT
- AI
- Employee assistance programme
- Employee discount
Quality & Compliance Manager
Preventx —Sheffield
- £50,000 a year
- Full-time
- Management
- Analysis skills
- No degree
Quick apply
Senior Administration Officer (Integrated Offender Management), Yorkshire and the Humber Probation Service, Sheffield, Full Time
HM Prison & Probation Service —Sheffield
- £20,001 - £40,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Information Governance Manager
Doncaster City Council —Doncaster
- £35,413 - £38,221 a year
- Part-time
- Hybrid work
4d
Deputy Director Data, Performance and Corporate Operations
Department for Education —Sheffield
- £81,000 a year
- Part-time
- Presentation skills
- Leadership
13d
Operations Manager
Energise Energy Solutions —Doncaster
- £38,000 - £44,000 a year
- Full-time
- Remote
- Customer service
- Supervising experience
- Travel
FRONT OF STORE TEAM LEADER
The Felix Project —Sheffield
- £26,000 - £28,000 a year
- Full-time
- Hybrid work
- CRM software
- Microsoft Excel
- Salesforce
12d
Corporate Governance Manager
Doncaster City Council —Doncaster
- £35,413 - £38,221 a year
- Full-time
- Hybrid work
4d
Hotel Duty Manager
Hellaby Hall Hotel and Leisure —Rotherham
- £27,000 - £29,000 a year
- Full-time
- Bilingual
- Hospitality
- Hotel
Quick apply
1d
Restaurant Manager
Chilled Pubs —Dronfield
- £32,000 - £33,500 a year
- Full-time
- Bar
- Restaurant
1d
Assistant Store Manager
Belstaff —Sheffield
Quick apply

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Resident Liaison Officer

Equans -
Sheffield

Apply Now

Job details

Permanent | Full-time

Benefits

Cycle to work scheme
Annual leave
Discounted gym membership
Employee assistance programme
Employee discount
Referral programme

Qualifications

Microsoft Word
Driving Licence
Microsoft Excel
Microsoft Office
Communication skills

Full job description

Resident Liaison Officer

Offer ID:

85808

Job:

Technicians / Other

Contract type:

Permanent

Schedule:

Full-Time

Country:

United Kingdom

EQUANS is looking for a Resident Liaison Officer to join our team in Sheffield on a permanent basis. This is a full time role working 40 hours per week. On offer is a competitive salary, company vehicle and benefits package.

Key Accountabilities:

The Resident/Customer Liaison Officer is responsible for maintaining effective communication between the company and residents during construction, regeneration, or maintenance projects. This role ensures that residents are fully informed and supported throughout the project lifecycle, addressing any concerns or issues that may arise. The officer plays a crucial role in fostering positive relationships with residents, ensuring that their needs and expectations are met, and enhancing overall customer satisfaction.

What will you deliver?

Resident Communication: Serve as the primary point of contact for residents, providing clear and timely information about project plans, timelines, and progress.

Issue Resolution: Address resident concerns, complaints, or queries promptly and effectively, ensuring that issues are resolved to the satisfaction of both the resident and the company.

Pre-Project Engagement: Conduct pre-project surveys and consultations with residents to understand their needs, preferences, and any potential issues, feeding this information back to the project team.

Information Distribution: Prepare and distribute newsletters, letters, and other communication materials to keep residents informed about upcoming works, project milestones, and any potential disruptions.

Resident Support: Provide ongoing support to residents throughout the project, including arranging temporary accommodation or other necessary provisions if required by the nature of the works.

Stakeholder Coordination: Work closely with project managers, contractors, and other stakeholders to ensure that resident feedback is considered in project planning and execution.

Post-Project Follow-Up: Conduct post-project satisfaction surveys and follow-ups to assess resident satisfaction and identify areas for improvement.

Compliance and Documentation: Ensure that all resident interactions and issues are documented accurately and that any legal or regulatory requirements related to resident communication are met.

Community Engagement: Organise and participate in community meetings or events to discuss project progress and address any collective concerns.

What can we offer you?

On offer is a competitive salary, car and benefits package, which includes;

24 days annual leave (+ public holidays)
Life Cover equivalent to 1.5 times annual salary
Employee discount shopping schemes on major brands and retailers
Gym membership discounts
Cycle to work scheme
Holiday purchase scheme
2 corporate social responsibility days per year
Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
Attractive Employee Referral Rewards Scheme
Access to our growing employee networks including WiE (Women in EQUANS), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network
24/7 Employee Assistance Program and access to mental wellbeing app

Who are we looking for?

Previous experience in a customer-facing role, ideally within construction, housing, or a related field.

Excellent verbal and written communication skills, with the ability to interact effectively with residents from diverse backgrounds.

Strong problem-solving abilities and the capacity to manage and resolve conflicts or complaints in a professional manner.

Ability to work independently and manage multiple tasks or issues simultaneously.

Proficiency in MS Office, particularly Word and Excel, for managing documentation and communication.

Empathetic and Approachable: Able to build rapport and trust with residents, showing understanding and sensitivity to their concerns.

Organized and Detail-Oriented: Capable of managing multiple tasks, maintaining accurate records, and ensuring that all communications are clear and consistent.

Proactive and Solutions-Focused: Takes the initiative to address potential issues before they escalate and seeks practical solutions that benefit both the resident and the company.

Reliable and Professional: Maintains a high level of professionalism in all interactions and can be relied upon to follow through on commitments.

Must have a clean driving licence.

This role includes a DBS basic check therefore ability to pass is essential.

Who are we?

EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.

In the UK & Ireland, EQUANS is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.

EQUANS’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.

EQUANS is a Bouygues group company.

What's next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You’ll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Professionals Network) and our Disability Network.

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.

The EQUANS Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to EQUANS Managers.

Place:

Workplace : Sheffield United Kingdom

Apply Now

Refine Your Search

complaints manager jobs in sheffield, eng

Resident Liaison Officer

Operations Manager

Customer Services Manager

Quality Assurance Assessor

Tenant Liaison Officer

Service Manager - SEND

Corporate Governance Manager

Head of Customer Care

Information Governance Manager

Information Governance Manager

Quality & Compliance Manager

Senior Administration Officer (Integrated Offender Management), Yorkshire and the Humber Probation Service, Sheffield, Full Time

Information Governance Manager

Deputy Director Data, Performance and Corporate Operations

Operations Manager

FRONT OF STORE TEAM LEADER

Corporate Governance Manager

Hotel Duty Manager

Restaurant Manager

Assistant Store Manager

I want to receive the latest job alerts for complaints manager in sheffield, eng

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