customer service manager Work, Jobs in sheffield, eng (with Salaries)

Bershka Sheffield Deputy Manager
INDITEX —Sheffield
- Full-time
- Leadership
Quick apply
21h
Head of B2C Sales
UniHomes —Sheffield
- £50,000 - £75,000 a year
- Weekend availability
- Leadership
- Employee discount
- Referral programme
Quick apply
General Manager
Wingstop UK - Sheffield City Centre —Sheffield
- £40,000 - £46,500 a year
- Full-time
- Leadership
- Restaurant
- Employee discount
Quick apply
13d
Customer Delivery Manager
Computacenter —Sheffield
- Analysis skills
- IT
- Leadership
12d
Store Manager
Toolstation —Sheffield
- £31,459.09 a year
- Full-time
- Leadership
- Employee discount
Customer Success Manager
Tes Global —Sheffield
- Full-time
- Hybrid work
- IT
- In-person
- School
- Annual leave
- Employee assistance programme
Quick apply
Shop Manager
Extra Care —Sheffield
- £13.07 an hour
- Full-time
- Annual leave
- Employee assistance programme
7d
Customer Services Manager
247 Home Furnishings —Huddersfield
- £45,000 - £55,000 a year
- Full-time
- Microsoft Excel
- Management
- Customer service
- Health & wellbeing programme
- Employee discount
Quick apply
Sales Manager - Used Cars
Perrys Motor Sales Ltd —Chesterfield
- £40,000 a year
- Full-time
- Sales
- Employee discount
Main - Team Leader
WHSmith Travel —Sheffield
- Full-time
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
12d
Store Manager
Heron Foods —Sheffield
- £31,000 a year
- Full-time
- Customer service
- Retail management
Quick apply
Counter Manager -Meadowhall
Benefit Cosmetics UK —Meadowhall
- Weekend availability
- Management
- Sales
- Annual leave
- Referral programme
8d
Head of Customer Care
247 Home Furnishings —Huddersfield
- £65,000 - £75,000 a year
- Microsoft Excel
- Management
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
Sales - Sales Manager
New Look —Sheffield
- Full-time
- Microsoft Word
- Leadership
- Communication skills
5d
Hospitality Sector Lead
HLM Architects —Sheffield
- Hospitality
- Hotel
- Continuous improvement
Warehouse Team Manager
Octopus Energy Group —Sheffield
- £35,000 a year
- Full-time
- Computer literacy
- Forklift
- Driving
Quick apply
Assistant Manager - Mansfield
BoyleSports —Mansfield
- £13.20 an hour
Quick apply
Head of Service Delivery
Link Integrated Security Solutions Limited —Mansfield
- £45,000 - £55,000 a year
- Full-time
- Customer service
- Data analysis skills
- Microsoft Office
- Sick pay
Quick apply
1d
Aftersales Manager
Vertu Motors —Rotherham
- £35,000 - £45,000 a year
- Full-time
- Leadership
- Employee discount
Quick apply
8d
Hub Manager
Evri —Barnsley
- £60,000 - £65,000 a year
- Night shift
- Travel
- IT
- Leadership
- Employee assistance programme
- Employee discount

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Bershka Sheffield Deputy Manager

INDITEX -
Sheffield

Quick apply

Job details

Full-time
21 hours ago

Qualifications

Leadership

Full job description

BERSHKA DEPUTY MANAGER

Reporting to:

General Manager

Purpose of the role:

As a Bershka Deputy Manager, you are the General Manager’s right hand and a key driver of store performance. You will lead with ownership, pace and calm, supporting the GM to deliver strong commercial results, excellent customer experience, and a positive, inclusive store culture.

You will operate at a high level across commercial, people, operations and customer priorities. Alongside the GM, you will ensure standards, routines and results remain consistent.

What to expect:

Thrive in an environment where priorities can change daily (trading patterns, deliveries, operational issues, people challenges).
Are comfortable being hands-on and accountable: noticing issues early and taking action quickly.
Balance customer experience, team wellbeing and performance without losing pace.
Lead through pressure (incidents, staffing gaps, high delivery volume, peak trading) while remaining calm, fair and decisive.
Build routines that support consistency, while adapting continuously: agility is essential.

Key accountabilities

Commercial leadership & agility

Support the GM and be responsible to deliver sales, productivity and profitability through clear priorities and daily follow-through.
Use KPIs and store insight to identify opportunities and implement actions at pace.
Take ownership of agreed commercial actions (e.g., conversion focus, peak planning, floor deployment) and track progress.
Support commercial launches and ensure merchandising reflects best sellers, trends and customer demand in real time.
Stay close to competitors and trends and share clear insights with the GM and wider team.

Visual standards & brand DNA

Lead by example to deliver consistent visual standards and fast floor execution.
Keep areas of ownership customer-ready, trend-led and aligned to Bershka DNA every day.
Support the GM to maintain a positive store environment and strong shop floor standard.
Help ensure a smooth customer journey (floor flow, fitting rooms, queue management), especially during peak trade.

Stock flow, replenishment & operational excellence

Support daily stock flow and replenishment routines to ensure availability on the floor.
Maintain an organised stockroom and support routines that enable speed, accuracy and efficiency.
Deliver consistent standards across Security and shrinkage; Cash desk procedures and cash management; Health & Safety and compliance.
Maintain high cleaning and presentation standards and act quickly on issues.
Report maintenance issues and follow up consistently, keeping the GM informed on progress.

Inclusive people leadership, performance & development

Lead from the floor, building engagement through visibility, clarity and consistent standards.
Communicate clearly and respectfully, adapting to different communication styles and needs.
Give regular feedback and recognition; address issues early and fairly, escalating appropriately when required.
Support recruitment in an inclusive and consistent way, hiring for behaviours, values and capability.
Coach and develop team members and supervisors through daily routines and in-the-moment feedback.
Support succession planning by identifying potential early and helping people progress through structured development.
Contribute to fair, timely performance conversations and support ER processes in line with policy, partnering with the GM/HR when needed.

Workforce planning & time management

Support the planning and delivery of the hours budget, rotas and productivity targets, and take timely action when anything is off track
Help build rotas and daily plans that reflect trading patterns, deliveries, visuals and operational priorities.
Monitor performance on shift (e.g., queues, replenishment, productivity/cash-unit) and take corrective action quickly.

Customer experience leadership

Maintain service standards and coach customer behaviours in the moment.
Support a fast, friendly and engaging customer journey during peak and recovery periods.
Use observation and customer feedback to improve experience, not just enforce process.

Skills & behaviours.

Ownership: takes responsibility, follows through, and moves quickly into solutions.
Emotional intelligence: approachable, self-aware and able to lead with care and clarity.
Calm under pressure: steady, fair and decisive in peak trading and disruption.
Adaptability: responds quickly to change and keeps the team aligned.
People development: coaches others and supports progression opportunities.
Values & integrity: ethical, respectful, consistent; builds trust through actions.
Commercial and trend awareness: customer-led, curious and decisive.

Experience & qualifications

Experience in a fast-paced, high-volume retail environment (supervisory/management level).
Strong commercial awareness and confidence taking action on the shop floor.
Proven ability to lead teams, coach performance and maintain standards.
Strong operational discipline (stock, shrinkage, cash, compliance).
Passion for fashion and awareness of trends and competitors.

Inclusion & accessibility

We’re committed to creating an inclusive workplace where everyone feels they belong. We welcome applications from all backgrounds, identities and lived experiences. If you need adjustments at any stage of the recruitment process, we’ll work with you to support you.

INDINDITEXSM

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Refine Your Search

customer service manager jobs in sheffield, eng

Bershka Sheffield Deputy Manager

Head of B2C Sales

General Manager

Customer Delivery Manager

Store Manager

Customer Success Manager

Shop Manager

Customer Services Manager

Sales Manager - Used Cars

Main - Team Leader

Store Manager

Counter Manager -Meadowhall

Head of Customer Care

Sales - Sales Manager

Hospitality Sector Lead

Warehouse Team Manager

Assistant Manager - Mansfield

Head of Service Delivery

Aftersales Manager

Hub Manager

I want to receive the latest job alerts for customer service manager in sheffield, eng

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