retention manager Work, Jobs in sheffield, eng (with Salaries)

Customer Success Manager
Tes Global —Sheffield
- Full-time
- Hybrid work
- IT
- In-person
- School
- Annual leave
- Employee assistance programme
Quick apply
Customer Success Manager
Everfield —Sheffield
- £30,000 - £40,000 a year
- Full-time
- Hybrid work
- English
- Communication skills
- Time management
- Flexible schedule
Sales and Retention Manager
Everlast Gyms —Sheffield
- Weekend availability
- Leadership
- Communication skills
- Employee discount
- Gym membership
Quick apply
Customer Services Manager
247 Home Furnishings —Huddersfield
- £45,000 - £55,000 a year
- Full-time
- Microsoft Excel
- Management
- Customer service
- Health & wellbeing programme
- Employee discount
Quick apply
People and Culture Business Partner
Leger Shearings Group —Rotherham
- £55,000 a year
- Full-time
- Management
- Human resources
- Leadership
- Free parking
- Annual leave
12d
HR Manager
My Finance Club LTD —Sheffield
- Up to £50,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Human resources
- Store discount
- Health & wellbeing programme
Quick apply
14d
Access Co-ordinator
University of Sheffield —Sheffield
- £27,319 - £33,951 a year
- Weekend availability
- Hybrid work
- Customer service
- Microsoft Office
- Administrative experience
- Annual leave
- Employee discount
Head of Customer Care
247 Home Furnishings —Huddersfield
- £65,000 - £75,000 a year
- Microsoft Excel
- Management
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
Microsoft CSP Consultant
FluidOne —Sheffield
- Full-time
- Azure
- Travel
- Communication skills
- Employee assistance programme
Marketing Manager
Bluetree Group —Rotherham
- £40,000 - £48,000 a year
- Full-time
- Analysis skills
- Communication skills
- Free parking
Quick apply
Area Sales Manager
Dawsongroup —Sheffield
- Full-time
- Sales
- Business development
- Leadership
Quick apply
6d
Studio Manager - Fitzwilliam
People and Culture —Sheffield
- £30,000 - £34,000 a year
- Weekend availability
- Remote
Quick apply
2h
Studio Manager - Manvers
People and Culture —Sheffield
- £30,000 - £34,000 a year
- Weekend availability
- Remote
Quick apply
2h
Regional Manager – Supported Living Services
iBC Healthcare —Doncaster
- £60,000 a year
- Full-time
- Care plans
- Leadership
- Communication skills
Quick apply
Business Development Manager
Humnize —Sheffield
- £45,000 - £50,000 a year
- Hybrid work
- Sales
- Travel
- Communication skills
Assistant Manager
SWD —Sheffield
- £32,500 a year
- Full-time
- Management
- Sales
- Microsoft Office
- Store discount
- Employee discount
Quick apply
Parts Manager
Vertu Motors —Chesterfield
- £38,000 - £49,000 a year
- Full-time
- Annual leave
- Employee discount
Quick apply
18h
Salon Manager
Light Club Tanning Limited —Sheffield
- £25,000 - £40,000 a year
- Full-time
- Hospitality
- Sales
- In-person
- Store discount
- Employee discount
Quick apply
2d
Security Officer
Mitie —Sheffield
- £13.45 an hour
- Full-time
5d
Account Manager
APCRM Ltd —Sheffield
- From £25,000 a year
- Full-time
- English
- Business development
- Analysis skills
- Free parking
- Health & wellbeing programme
Quick apply
2d

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Customer Success Manager

Tes Global -
Sheffield

Quick apply

Job details

Full-time

Benefits

Cycle to work scheme
Annual leave
Company pension
Employee assistance programme

Qualifications

Change management
IT
Negotiation

Full job description

Job Title: Customer Success Manager
Location: Sheffield
Working Pattern: Hybrid, includes 3 days each week in the office
Contract Type: Full time, permanent

At Tes we are on a mission to power schools and enable great teaching worldwide, by delivering EdTech solutions that give educators the tools to succeed. From safeguarding and compliance to staff and pupil management, our innovative and flexible software and services help teachers and school leaders worldwide to provide the best education to millions of children.

With more than 13 million educators in our community, combined with our working relationships with 25,000 schools in over 100 countries, we have been making a difference for over 100 years

Role overview
This is a dual-impact role requiring a blend of commercial strategy and product advocacy. You are responsible for the health, retention, and supporting the growth of a portfolio of customers. Unlike an Associate, you don’t just flag issues; you own the end-to-end resolution and revenue outcome.

You will act as the senior escalation point for support-related hurdles, ensuring that product success paves the way for commercial expansion. Your goal is to maximise Net Revenue Retention (NRR) by delivering a frictionless customer experience where "it just works" and "it adds value."

Key Responsibilities

Product Advocacy & Support Leadership
Senior Escalation Point: Act as the "Internal Voice of the Customer," bridging the gap between Support/Product and the client to unblock complex technical, product or operational hurdles.
Health Diagnostics: Beyond tracking usage, you will perform and/.or coordinate deep-dive "Account Health Audits," identifying systemic support trends or friction points that could threaten the renewal.
Value Architecting: Work with customers to review workflows, processes and integrations, ensuring our product is deeply embedded in the daily lives of their users, whilst creating opportunities for cross & upsell across the wider Tes eco-system
Proactive Support Strategy: Lead "Support-to-Success" handovers, ensuring that any support ticket trends are addressed through training or product education before they become churn risks.

2) Commercial Success & Revenue Growth
Full Lifecycle Ownership: Own or partner with sales (Key Strategic Accounts only) the commercial negotiation for renewals, moving from administrative tracking to closing high-value contracts.
Expansion Strategy: Identify, qualify, and close or partner with sales (Key Strategic Accounts only) expansion revenue (upsells/cross-sells). You are expected to grow the "Wallet Share" of your portfolio year-on-year.
Strategic Business Reviews (SBRs): Lead or partner with sales (Key Strategic Accounts only) high-stakes meetings with senior stakeholders to demonstrate ROI, linking technical stability to business outcomes.
Pipeline Accuracy: Maintain a rigorous, data-backed renewal and expansion forecast within Salesforce.

3) Service Excellence
Process Optimisation: Partner with customer service leaders to continually refine the onboarding and support-handover playbooks to reduce "Time-to-First-Value" and minimize support overhead.
Risk Management: Architect "Success Recovery Plans" for accounts with low adoption or high support-ticket volume.

What will you need to succeed?

Revenue & Growth Ownership
Owns a portfolio of accounts with specific Net Revenue Retention (NRR) targets. Independently manages the full renewal lifecycle and builds a qualified expansion pipeline in partnership with Sales Leads through multi-stakeholder discovery.

Value & Outcome Management
Conducts Quarterly Business Reviews (QBRs) that focus on ROI, not just usage. Bridges the gap between "what the product does" and "why it matters" for the customer's bottom line. Expert at identifying the root cause of customer dissatisfaction and mobilizing internal teams (Product, Engineering, Support) to solve it.

Relationship Management & Influence
Navigates organisational silos to connect with senior leaders, influencers & key users. Proficient in change management, helping customers internalize the product into their daily workflows. Confident in presenting ‘value realisation’ reports to C-Suite stakeholders and buyers and demonstrating ability to pivot from a contract negotiation to a technical troubleshooting session without losing credibility.

Data Driven Decision Making
Analyses behavioural patterns to predict churn months before a renewal date. Uses predictive health scores to prioritize account interventions that yield the highest commercial return.

What do you get in return?

25 days annual leave rising to 30
5% pension
State of the art offices
Access to a range of benefits via My Benefits World
Free eye care cover
Life Assurance
Cycle to Work Scheme
EAP (Employee assistance programme)
Quarterly Tes Socials
Access to an extensive Learning and Development menu

Who are Tes?
Tes is a global Edtech leader, on a mission to empower schools and educators to deliver impactful, inspiring learning experiences worldwide.
Our intuitive technology streamlines complex tasks, enhances learning experiences, and alleviates the administrative burdens that often overwhelm schools.
By working closely with schools, we provide up-to-date resources, expert guidance, and a technology ecosystem dedicated to innovation and excellence in education.
For more information about Tes, visit: www.tes.com

Work Location: Hybrid remote in Sheffield S1 2JE

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Refine Your Search

retention manager jobs in sheffield, eng

Customer Success Manager

Customer Success Manager

Sales and Retention Manager

Customer Services Manager

People and Culture Business Partner

HR Manager

Access Co-ordinator

Head of Customer Care

Microsoft CSP Consultant

Marketing Manager

Area Sales Manager

Studio Manager - Fitzwilliam

Studio Manager - Manvers

Regional Manager – Supported Living Services

Business Development Manager

Assistant Manager

Parts Manager

Salon Manager

Security Officer

Account Manager

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