Senior user Work, Jobs in Sheffield, Eng (with Salaries)

Customer Success Manager
Tes Global —Sheffield
- Full-time
- Hybrid work
- IT
- In-person
- School
- Annual leave
- Employee assistance programme
Quick apply
Onboarding Specialist
Tes Global —Sheffield
- £26,599 a year
- Full-time
- Microsoft Excel
- Organisational skills
Quick apply
Associate Business Analyst
EtioGlobal —Sheffield
- £500 a day
- Analysis skills
- No degree
- Agile
Senior User Researcher
Home Office —Sheffield
- £62,109 - £72,852 a year
- Part-time
- English
- Presentation skills
- Annual leave
9d
Cancer Information and Support Coordinator
Weston park cancer charity —Sheffield
- £22,575.20 - £25,396.80 a year
- Part-time
- Presentation skills
- In-person
- Communication skills
- Sick pay
Quick apply
4d
Assistant Principal Quality, Standards and Compliance
The Sheffield College —Sheffield
- £61,591 - £71,401 a year
- Full-time
- Free parking
- Annual leave
8d
Senior Employment Specialist (Individual Placement and Support)
Change Grow Live —Nottinghamshire
- £36,101.10 - £38,114.53 a year
- Team management
- No degree
- Communication skills
- Annual leave
- Employee assistance programme
Product Owner
Corpay —Sheffield
- Full-time
- Hybrid work
- Maintenance
- Presentation skills
- Travel
Clinical Team Manager
Sheffield Health Partnership University NHS Foundation Trust —Sheffield
- £49,387 - £56,515 a year
- Full-time
5d
Room Bookings Officer
University of Sheffield —Sheffield
- £27,319 - £31,236 a year
- Full-time
- Hybrid work
- Organisational skills
- IT
- School
- Annual leave
- Employee discount
11d
RMN Preceptees or Post Preceptees
Sheffield Health Partnership University NHS Foundation Trust —Sheffield
- Full-time
- Care plans
1d
Senior Technician
The Sheffield College —Sheffield
- £26,916 - £29,225 a year
- Full-time
- Free parking
- Annual leave
1d
Senior Product Manager
Tes Global —Sheffield
- £75,000 - £85,000 a year
- Full-time
- Analysis skills
- Product management
- Agile
- Annual leave
- Employee assistance programme
Quick apply
Marketing Executive (Digital)
Preventx —Sheffield
- £28,000 - £30,000 a year
- Full-time
- Hybrid work
- AI
- Marketing
Quick apply
Senior Administrator
Rotherham Doncaster and South Humber NHS Foundation Trust —Doncaster
- £26,299.62 - £27,476.00 a year
- Part-time
- Annual leave
1d
Estates Compliance Officer
The Sheffield College —Sheffield
- £33,160 - £37,283 a year
- Full-time
- Free parking
- Annual leave
4d
Senior Clinical Psychologist
Sheffield Health Partnership University NHS Foundation Trust —Sheffield
- Part-time
- Care plans
Operational Support Officer
HM Courts & Tribunal Service —Sheffield
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Customer service
- Administrative experience
- Presentation skills
- Annual leave
- Employee discount
12d
Mental Health Clinician
Rotherham Doncaster and South Humber NHS Foundation Trust —Rotherham
- £39,959 - £48,117 a year
- Part-time
- Care plans
Overseas Contractor
LTM —Sheffield
- Full-time
- Management
- Internship
Quick apply

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Customer Success Manager

Tes Global -
Sheffield

Quick apply

Job details

Full-time

Benefits

Cycle to work scheme
Annual leave
Company pension
Employee assistance programme

Qualifications

Change management
IT
Negotiation

Full job description

Job Title: Customer Success Manager
Location: Sheffield
Working Pattern: Hybrid, includes 3 days each week in the office
Contract Type: Full time, permanent

At Tes we are on a mission to power schools and enable great teaching worldwide, by delivering EdTech solutions that give educators the tools to succeed. From safeguarding and compliance to staff and pupil management, our innovative and flexible software and services help teachers and school leaders worldwide to provide the best education to millions of children.

With more than 13 million educators in our community, combined with our working relationships with 25,000 schools in over 100 countries, we have been making a difference for over 100 years

Role overview
This is a dual-impact role requiring a blend of commercial strategy and product advocacy. You are responsible for the health, retention, and supporting the growth of a portfolio of customers. Unlike an Associate, you don’t just flag issues; you own the end-to-end resolution and revenue outcome.

You will act as the senior escalation point for support-related hurdles, ensuring that product success paves the way for commercial expansion. Your goal is to maximise Net Revenue Retention (NRR) by delivering a frictionless customer experience where "it just works" and "it adds value."

Key Responsibilities

Product Advocacy & Support Leadership
Senior Escalation Point: Act as the "Internal Voice of the Customer," bridging the gap between Support/Product and the client to unblock complex technical, product or operational hurdles.
Health Diagnostics: Beyond tracking usage, you will perform and/.or coordinate deep-dive "Account Health Audits," identifying systemic support trends or friction points that could threaten the renewal.
Value Architecting: Work with customers to review workflows, processes and integrations, ensuring our product is deeply embedded in the daily lives of their users, whilst creating opportunities for cross & upsell across the wider Tes eco-system
Proactive Support Strategy: Lead "Support-to-Success" handovers, ensuring that any support ticket trends are addressed through training or product education before they become churn risks.

2) Commercial Success & Revenue Growth
Full Lifecycle Ownership: Own or partner with sales (Key Strategic Accounts only) the commercial negotiation for renewals, moving from administrative tracking to closing high-value contracts.
Expansion Strategy: Identify, qualify, and close or partner with sales (Key Strategic Accounts only) expansion revenue (upsells/cross-sells). You are expected to grow the "Wallet Share" of your portfolio year-on-year.
Strategic Business Reviews (SBRs): Lead or partner with sales (Key Strategic Accounts only) high-stakes meetings with senior stakeholders to demonstrate ROI, linking technical stability to business outcomes.
Pipeline Accuracy: Maintain a rigorous, data-backed renewal and expansion forecast within Salesforce.

3) Service Excellence
Process Optimisation: Partner with customer service leaders to continually refine the onboarding and support-handover playbooks to reduce "Time-to-First-Value" and minimize support overhead.
Risk Management: Architect "Success Recovery Plans" for accounts with low adoption or high support-ticket volume.

What will you need to succeed?

Revenue & Growth Ownership
Owns a portfolio of accounts with specific Net Revenue Retention (NRR) targets. Independently manages the full renewal lifecycle and builds a qualified expansion pipeline in partnership with Sales Leads through multi-stakeholder discovery.

Value & Outcome Management
Conducts Quarterly Business Reviews (QBRs) that focus on ROI, not just usage. Bridges the gap between "what the product does" and "why it matters" for the customer's bottom line. Expert at identifying the root cause of customer dissatisfaction and mobilizing internal teams (Product, Engineering, Support) to solve it.

Relationship Management & Influence
Navigates organisational silos to connect with senior leaders, influencers & key users. Proficient in change management, helping customers internalize the product into their daily workflows. Confident in presenting ‘value realisation’ reports to C-Suite stakeholders and buyers and demonstrating ability to pivot from a contract negotiation to a technical troubleshooting session without losing credibility.

Data Driven Decision Making
Analyses behavioural patterns to predict churn months before a renewal date. Uses predictive health scores to prioritize account interventions that yield the highest commercial return.

What do you get in return?

25 days annual leave rising to 30
5% pension
State of the art offices
Access to a range of benefits via My Benefits World
Free eye care cover
Life Assurance
Cycle to Work Scheme
EAP (Employee assistance programme)
Quarterly Tes Socials
Access to an extensive Learning and Development menu

Who are Tes?
Tes is a global Edtech leader, on a mission to empower schools and educators to deliver impactful, inspiring learning experiences worldwide.
Our intuitive technology streamlines complex tasks, enhances learning experiences, and alleviates the administrative burdens that often overwhelm schools.
By working closely with schools, we provide up-to-date resources, expert guidance, and a technology ecosystem dedicated to innovation and excellence in education.
For more information about Tes, visit: www.tes.com

Work Location: Hybrid remote in Sheffield S1 2JE

Quick apply

Refine Your Search

senior user jobs in sheffield, eng

Customer Success Manager

Onboarding Specialist

Associate Business Analyst

Senior User Researcher

Cancer Information and Support Coordinator

Assistant Principal Quality, Standards and Compliance

Senior Employment Specialist (Individual Placement and Support)

Product Owner

Clinical Team Manager

Room Bookings Officer

RMN Preceptees or Post Preceptees

Senior Technician

Senior Product Manager

Marketing Executive (Digital)

Senior Administrator

Estates Compliance Officer

Senior Clinical Psychologist

Operational Support Officer

Mental Health Clinician

Overseas Contractor

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