Service & operations analyst Work, Jobs in Sheffield, Eng (with Salaries)

Service Desk Analyst
C365Cloud —Wakefield
- £25,000 - £27,000 a year
- Full-time
- Microsoft Excel
- Customer service
- SQL
- Sick pay
Quick apply
Customer Service & Operations Analyst
Alexander Mann Solutions (AMS) —Rotherham
- £13.75 an hour
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Customer Support Analyst
OCLC —Sheffield
- £25,000 - £32,450 a year
- Full-time
- Hybrid work
- English
- Analysis skills
4d
Junior Service Desk Analyst
Home Office —Sheffield
- £28,820 a year
- Full-time
- Customer service
- Analysis skills
- Presentation skills
- Annual leave
4d
PMO Analyst
SBS —Sheffield
- £35,000 - £42,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Analysis skills
- Annual leave
Quick apply
Payment Markets Service Support Analyst - Accept & Orchestrate (Onsite)
Transaction Network Services —Sheffield
- 12 hour shift
- Customer service
- Windows
- Microsoft Office
Variable Income Analyst
Gov Facilities Services —Sheffield
- £32,460.26 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Analysis skills
- Presentation skills
- Employee assistance programme
Business Analyst Apprentice
Futures Housing Group —Derby
- £25,679 a year
- Full-time
- Business
- Communication skills
2d
Customer Service Analyst
FERRERO —Alfreton
- Customer service
- Communication skills
Test Analyst -Level 2
Capita —Sheffield
- Full-time
- Azure
- Analysis skills
- Travel
15h
Business Analyst
DFS —Adwick le Street
- Analysis skills
- Software development
- IT
- Employee assistance programme
- Employee discount
Quick apply
14d
IT Analyst / Support Engineer (L1 / L2)
Precision Proco —Sheffield
- £27,500 a year
- Full-time
- Azure
- Microsoft Outlook
- Windows
- Free parking
- Sick pay
Quick apply
Overseas Contractor
LTM —Sheffield
- Azure
- DevOps
- Analysis skills
Quick apply
Supply chain Operations Planner
TotalEnergies —Ferrybridge
- Monday to Friday
- Microsoft Excel
- IT
- Communication skills
Customer Service Analyst - 12 Months FTC
FERRERO —Alfreton
- Temporary
- Customer service
- Communication skills
Business Analyst – IT Projects
FluidOne —Sheffield
- Full-time
- Analysis skills
- Travel
- IT
- Employee assistance programme
Application Support Analyst Apprenticeship
MWHTreatment —Hattersley
- SharePoint
Data Analytics Engineer (Microsoft Fabric)
Gripple —Sheffield
- Full-time
- Microsoft Excel
- SQL
- Communication skills
Software Engineer (Web Portal Developer) - SC Cleared
CGI —Sheffield
- Full-time
- Software development
- Agile
- Communication skills
Quick apply
3d
Relief Security Officer
Anchor Group Services —Doncaster
- £13.46 an hour
- Employee assistance programme
8d

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Service Desk Analyst

C365Cloud -
Wakefield

Quick apply

Job details

Permanent | Full-time
£25,000 - £27,000 a year

Benefits

Casual dress
Company pension
Private medical insurance
Sick pay
On-site parking

Qualifications

Jira
Microsoft Excel
Customer service
Technical support
SQL
Database administration
Confluence
Organisational skills
IT
SaaS
Communication skills

Full job description

WHO WE ARE

C365Cloud is an award-winning, cloud-based software solution designed for organisations with large property estates. Our platform helps organisations audit, manage, and improve their statutory compliance and facilities management inspections. It also enables proactive compliance management, allowing organisations to track risks and manage actions efficiently.

THE ROLE

Due to continued expansion, we are looking to recruit a Service Desk Analyst to join our team. Based at our Wakefield office, the successful candidate will work within the Helpdesk Team and play a key role in the wider Customer Services Team, ensuring we meet and exceed client service expectations.

Key Responsibilities

Ownership of Cases – Managing service requests and providing expert support to customers.
SLA Management – Ensuring all tickets received by the helpdesk are actioned within agreed SLAs, and that all support calls are handled professionally and resolved within these timeframes.
Client Meeting Support – Ensuring actions from client meetings are completed within the required timescales and supporting colleagues by preparing necessary materials before meetings.
Client Onboarding & Success – Assisting with the onboarding of new clients, particularly in setting up and managing new user accounts.
Knowledge Management – Contributing to the creation and maintenance of knowledge base articles to ensure accurate and up-to-date documentation.
Document Processing – Ensuring all documents uploaded to the supplier portal are processed within agreed SLAs.
Process Adherence – Ensuring all defined business processes are followed within agreed timescales.
Proactive Problem-Solving – Participating in incident analysis and problem management, identifying trends, and recommending improvements.
Cross-Team Collaboration – Working closely with other teams to facilitate smooth handovers and drive continuous service improvements.

ABOUT YOU

This role is ideal for someone who has previous experience working on a Service Desk in a customer service or technical support capacity and is now looking to take the next step in their career.

We are looking for someone with:

A strong background in Service Desk operations, including handling support tickets, troubleshooting issues, and assisting users.
A commitment to delivering high-quality support while continuously improving client interactions, service processes, and overall efficiency.
A passion for providing exceptional customer service and enhancing client satisfaction.
The ability to handle complex issues and collaborate across teams to develop innovative solutions.
Experience in a SaaS environment (highly advantageous) and a solid understanding of SQL and database concepts.

ESSENTIAL SKILLS

Previous experience working in a Service Desk environment.
Proactive and hardworking, with a strong work ethic.
Positive attitude towards work and a commitment to delivering high-quality service.
Analytical and problem-solving mindset, with the ability to assess and resolve issues effectively.
Strong organisational skills, with the ability to manage daily workloads and meet specific deadlines.
Excellent communication skills, both written and verbal, with the ability to engage effectively with colleagues, customers, and clients.
Strong telephone capability, including an excellent telephone manner and professional approach.
IT proficiency, including experience with Excel and Word.
Basic SQL knowledge, with an understanding of database concepts and the ability to perform simple queries.

DESIRABLE SKILLS

Intermediate database administration skills.
Familiarity with tools such as Jira and Confluence.
Understanding of data protection risks and knowledge of UK GDPR compliance.

Job Types: Full-time, Permanent

Pay: £25,000.00-£27,000.00 per year

Benefits:

Casual dress
Company pension
On-site parking
Private medical insurance
Sick pay

Application question(s):

This is a full-time office based position, are you able to commit to this?

Experience:

Technical support: 2 years (required)
Customer service: 1 year (preferred)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

service & operations analyst jobs in sheffield, eng

Service Desk Analyst

Customer Service & Operations Analyst

Customer Support Analyst

Junior Service Desk Analyst

PMO Analyst

Payment Markets Service Support Analyst - Accept & Orchestrate (Onsite)

Variable Income Analyst

Business Analyst Apprentice

Customer Service Analyst

Test Analyst -Level 2

Business Analyst

IT Analyst / Support Engineer (L1 / L2)

Overseas Contractor

Supply chain Operations Planner

Customer Service Analyst - 12 Months FTC

Business Analyst – IT Projects

Application Support Analyst Apprenticeship

Data Analytics Engineer (Microsoft Fabric)

Software Engineer (Web Portal Developer) - SC Cleared

Relief Security Officer

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