Technical support analyst Work, Jobs in Sheffield, Eng (with Salaries)

Oracle Technical Support Analyst
Gov Facilities Services —Sheffield
- £57,569.74 a year
- Full-time
- Hybrid work
- Oracle
- DevOps
- SQL
- Employee assistance programme
Customer Support Analyst
OCLC —Sheffield
- £25,000 - £32,450 a year
- Full-time
- Hybrid work
- English
- Analysis skills
3d
IT Analyst / Support Engineer (L1 / L2)
Precision Proco —Sheffield
- £27,500 a year
- Full-time
- Azure
- Microsoft Outlook
- Windows
- Free parking
- Sick pay
Quick apply
Junior Service Desk Analyst
Home Office —Sheffield
- £28,820 a year
- Full-time
- Customer service
- Analysis skills
- Presentation skills
- Annual leave
4d
Payment Markets Service Support Analyst - Accept & Orchestrate (Onsite)
Transaction Network Services —Sheffield
- 12 hour shift
- Customer service
- Windows
- Microsoft Office
Application Support Analyst
Sherwood Forest Hospitals NHS Foundation Trust —Sutton-In-Ashfield
- £28,392 - £31,157 a year
- Full-time
- Communication skills
6d
Application Support Analyst – Payments and Orchestration Services
Transaction Network Services —Sheffield
- Full-time
- Customer service
- Java
- SQL
Service Desk Analyst - Tier I
ITA Group Inc —Wakefield
- £27,000 - £30,000 a year
- Full-time
- Computer Science
- Customer service
- Windows
Quick apply
13d
IT Support Analyst
Charles River Laboratories —High Peak
- Full-time
- Hybrid work
- Microsoft Access
- Microsoft Outlook
- Sales
7d
IT Service Desk Analyst
DFS —Doncaster
- Analysis skills
- Computer networking
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
7d
Service Desk Analyst
C365Cloud —Wakefield
- £25,000 - £27,000 a year
- Full-time
- Microsoft Excel
- Customer service
- SQL
- Sick pay
Quick apply
Application Support Analyst Apprenticeship
MWHTreatment —Hattersley
- SharePoint

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Customer Support Analyst
OCLC —Sheffield
Communicating with customers and staff in other departments within OCLC in order to progress support calls. Receiving and logging support calls from EMEA-based…
£25,000 - £32,450 a year
3d
Customer Service & Operations Analyst
Alexander Mann Solutions (AMS) —Rotherham
Managing urgent requests where customers require fast access to funds. Confidence communicating with customers via phone and email.
£13.75 an hour

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technical support analyst jobs near sheffield, eng

Oracle Technical Support Analyst

Gov Facilities Services
Sheffield

Apply Now

Job details

Full-time
£57,569.74 a year

Benefits

Employee assistance programme

Qualifications

Oracle
DevOps
Technical support
SQL
APIs
Agile
Oracle HCM
Time management

Full job description

Job Role: Oracle Technical Support Analyst
Location: Sheffield - 5 days in office - some hybrid working available
Salary: £57,569.74 per annum

We are seeking an experienced Oracle Technical Support Analyst to join our team at GFSL.

Join a team that is more than just a group of colleagues – we work Monday to Friday as a supportive and driven family, working together to create a safe and nurturing environment.

As an Oracle Technical Support Analyst, you will provide technical and functional support for our Oracle Fusion system which provides HR and Procurement applications that underpin critical operational services within the prison environment. You will be responsible for maintaining system stability, performance, and data integrity, while supporting ongoing optimisation and digitalisation initiatives.

Main Activities/Responsibilities:

Provide second‑line Oracle support, managing escalated incidents to ensure timely and effective resolution.
Plan and execute testing for Oracle Fusion change requests, supporting robust validation and safe deployment.
Develop and maintain OTBI analyses, dashboards, and SQL extracts to provide accurate reporting and support informed decision‑making.
Maintain data integrity and system security in line with organisational policy, audit requirements, and data protection standards.
Manage user access governance, including licences, roles, and permissions, ensuring least‑privilege access and compliance.
Contribute to quarterly update cycles, including test execution, issue management, and post‑release validation.

We are a Ministry of Justice business who provides critical and time-bound services to HMPPS, and are looking for a Oracle Technical Support Analyst with the following:

Strong organisation, planning, and time‑management skills, able to manage competing priorities
Confident stakeholder engagement and handling challenging conversations with professionalism
Positive, inclusive team player with strong ownership and pride in delivery
Proactive, detail‑focused, and effective under pressure
Resolve complex technical issues through cross‑team coordination
Maintain high standards of accuracy, documentation, and analysis
Ensure data privacy compliance and adherence to HR system controls
Operate effectively in Agile or DevOps environments
Experience supporting Oracle HCM Cloud or similar enterprise HR systems
Knowledge of Oracle reporting, integration, and data tools (e.g. OTBI, BI Publisher, OCI, APIs)
Strong SQL and data handling skills
Understanding of Oracle HCM/ERP data models and security

If this sounds like you, we would like to hear from you!

Explore a varied and rewarding career at GFSL.

Welcome to careers at Gov Facilities Services Limited (GFSL). Joining us is your chance to help ensure prisons are secure and safe for prisoners and prison staff alike, and to play your part in helping prisoners reintegrate into society.

Holidays are 25 days per year plus Bank Holidays, and a range of non-contractual benefits are provided. These range from Death in Service at 4x salary, to access to private GP consultations and an Employee Assistance Programme that offers counselling and information services for preventative care and to help employees in a crisis. There are also a range of financial reward mechanisms and access to retailer discounts.

You will find a strong focus on safety, a supportive, inclusive workplace, a competitive benefits package, and real opportunity to build your skills and progress and explore facilities careers where you can make difference.

Pride In People.

We’re passionate about promoting greater diversity and creating a workplace and culture where all of our employees have a voice that is heard, feel a sense of belonging and are empowered to be their true selves.

We recognise the value that every single employee brings to the organisation. Everyone’s needs at work are different and we are committed to doing our best to satisfy these differences whilst ensuring consistency and fairness for all.

We promise to champion diversity and inclusion with ongoing learning and training, as well as career progression opportunities for everyone.

Future Plans.

GFSL has been notified by its shareholder (MOJ) that the provision of FM Services will in future be delivered by the private sector. This means that following a successful procurement process, GFSL's services will complete transfer to a private sector provider/providers no sooner than August 2027 . As the programme unfolds, we will learn more.

Pride in People - Do the Right thing - One Team

An ISO 9001 Certified Company

Apply Now

Refine Your Search

technical support analyst jobs in sheffield, eng

Oracle Technical Support Analyst

Customer Support Analyst

IT Analyst / Support Engineer (L1 / L2)

Junior Service Desk Analyst

Payment Markets Service Support Analyst - Accept & Orchestrate (Onsite)

Application Support Analyst

Application Support Analyst – Payments and Orchestration Services

Service Desk Analyst - Tier I

IT Support Analyst

IT Service Desk Analyst

Service Desk Analyst

Application Support Analyst Apprenticeship

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