customer success manager Work, Jobs in sheffield, syk (with Salaries)

Customer Success Manager
Everfield —Sheffield
- £30,000 - £40,000 a year
- Full-time
- Hybrid work
- English
- Communication skills
- Time management
- Flexible schedule
Customer Success Manager
Tes Global —Sheffield
- Full-time
- Hybrid work
- IT
- In-person
- School
- Annual leave
- Employee assistance programme
Quick apply
Graduate Management Trainee - Sheffield
Enterprise Mobility —Sheffield
- Full-time
- Sales
- Customer service
- Bachelor's degree
Deputy Manager
Iceland —Sheffield
- £31,080 a year
- Full-time
- Team management
- Retail management
- Leadership
- Employee discount
- Referral programme
5d
Store Manager
Card Factory —Sheffield
- £32,738.46 a year
- Leadership
- Communication skills
5d
Counter Manager -Meadowhall
Benefit Cosmetics UK —Meadowhall
- Weekend availability
- Management
- Sales
- Annual leave
- Referral programme
8d
Sales Manager Working 5 Days per Week
Cars 2 ltd —Barnsley
- £75,000 a year
- Full-time
- Sales
- In-person
- Leadership
Quick apply
Duty Manager
Iceland —Sheffield
- £11.60 - £12.71 an hour
- Part-time
- Retail management
- Employee discount
- Referral programme
Graduate Management Trainee - Wakefield / Dewsbury
Enterprise Mobility —Wakefield
- Full-time
- Sales
- Customer service
- Bachelor's degree
Outbound B2B Lead Generation & Appointment Setter – American Market
ant marketing —Sheffield
- £13 - £14 an hour
- Full-time
- Hybrid work
- English
- Communication skills
- Work from home
Quick apply
Sales - Sales Manager
New Look —Sheffield
- Full-time
- Microsoft Word
- Leadership
- Communication skills
5d
Trainee Territory Manager
United Kingdom —Rotherham
- Sales
- Customer service
- Driving
Quick apply
12d
Microsoft CSP Consultant
FluidOne —Sheffield
- Full-time
- Azure
- Travel
- Communication skills
- Employee assistance programme
Graduate Management Trainee - Mansfield / Worksop
Enterprise Mobility —Mansfield
- Full-time
- Sales
- Customer service
- Bachelor's degree
Area Sales Manager
Dawsongroup —Sheffield
- Full-time
- Sales
- Business development
- Leadership
Quick apply
5d
Deputy Manager
Home Bargains —Doncaster
- £34,551.47 a year
- Part-time
- Customer service
- Supervising experience
- Store discount
- Annual leave
Quick apply
Store Manager
Heron Foods —Sheffield
- £31,000 a year
- Full-time
- Customer service
- Retail management
Quick apply
Graduate Management Trainee - Doncaster / Barnsley
Enterprise Mobility —Doncaster
- Full-time
- Sales
- Customer service
- Bachelor's degree
Vehicle Rental Hire Administrator
Days Motor Group —Sheffield
- Full-time
- Customer service
- Computer literacy
- Administrative experience
- Free parking
- Annual leave
Internal Account Manager
Arnold Magnetic Technologies —Swallownest
- £33,000 - £35,000 a year
- Full-time
- Hybrid work
- CRM software
- ERP systems
- Free parking
- Employee assistance programme
Quick apply

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Customer Success Manager

Everfield
Sheffield

Apply Now

Job details

Full-time
£30,000 - £40,000 a year

Benefits

Flexible schedule

Qualifications

English
B2B
SaaS
Account management
Communication skills
Time management

Full job description

About Everfield
Everfield buys, builds, and grows European vertical market and specialist software companies, providing them with the tools they need to move to the next level. Our mission is to foster ambition, fuel growth, and unlock opportunities for Europe’s software ecosystem.

Companies in the Everfield ecosystem follow a decentralised model, maintaining their team, brand, and offices, while focusing on what they do best - building products and supporting customers. Everfield provides support in talent acquisition, HR, and access to a team of experts in building and growing European B2B SaaS companies who consult on financial and operational topics. Founded in 2022, Everfield has an ecosystem presence in 7 countries, and growing.

About Us

Motivity is a highly customisable electronic job sheet system used daily by thousands of engineers across the UK and Ireland. With over 200 customers and ambitious growth targets, we are focused on strengthening long-term client relationships, driving product adoption, and identifying opportunities for account growth.

Position Overview

You will own a portfolio of mid-market service businesses (avg. £5,000 ACV), taking full ownership for retention, renewals, and account growth. You will drive product adoption, identify upsell opportunities, and expand existing accounts, while building strong, trusted relationships. You’ll work closely with sales and product teams to ensure customer success translates into measurable business outcomes and revenue growth.

Key Responsibilities

Account management & relationship ownership — Build strong relationships with customers and act as their trusted advisor
Retention & growth — Own renewals, reduce churn, and identify upsell opportunities across your portfolio
Customer engagement & adoption — Drive product usage and ensure customers achieve maximum value from Motivity
Issue resolution & escalation — Manage customer concerns, coordinate internally, and ensure timely resolution
CRM excellence — Maintain accurate account data, track renewals and expansion pipeline, and ensure nothing is missed
Customer insight & opportunity identification — Monitor customer needs, identify risks and growth opportunities, and act proactively
Guide customers through initial setup, trial, and early adoption

Required Qualifications

Professional-level English (written and spoken)
Proven experience in B2B SaaS customer success, account management, or similar role (3+ years)
Strong communication and relationship-building skills with the ability to influence stakeholders
Commercial mindset with experience in renewals, retention, or upsell
Excellent time management and ability to prioritise across multiple accounts
Proactive, self-motivated, and comfortable working with minimal supervision
CRM proficiency
We know nobody ticks every box. If the role energizes you and you want to grow with our customers, please apply—even if you don’t meet 100% of the criteria.
Experience working with operational or field service teams is a strong plus

What We Offer

Base salary of £30,000–£40,000 per annum + performance-based bonus tied to renewals and upsell metrics
Direct impact on customer growth and retention in a scaling SaaS business
Hybrid setup with flexible working hours
A small, experienced, and supportive team
A modern tool stack, including Intercom, Pipedrive, Slack, and Chargebee
Clear product value and established customer base to build on
Workations, team events, and a strong internal culture

Apply Now

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customer success manager jobs in sheffield, syk