Company Overview:
Established in 2006, FluidOne is an award-winning provider of secure Connected Cloud Solutions with a £110m turnover and consistently one of the highest Net Promoter Scores (NPS) in the industry. FluidOne has a strong company culture enjoyed by 460 staff and was ranked in the UK top 50 large companies to work for in the Best Companies awards 2023.
FluidOne supports the needs of 2,000+ customers, including 200 channel resellers, with IT and Cyber Security managed services underpinned by connectivity and communications solutions. A comprehensive managed service provider (MSP), FluidOne has in-house experts that specialise in providing solutions ranging from IT security and disaster recovery, to cloud hosting and Microsoft licence management. As AI becomes a core enabler of innovation, FluidOne’s vision is to lead the way in secure AI adoption, combining innovative Connected Cloud solutions with unmatched expertise and service, empowering businesses to thrive confidently in the AI era. The company consults with its customers to design solutions that complement their in-house IT structures; taking complex hybrid multi-site environments, to make them simple and secure, so end-users can access their business applications wherever they are.
Role Overview:
You will own and grow FluidOne’s Microsoft CSP licensing revenue across the SMB and mid-market customer base, working closely with Account Managers and Customer Success to drive net-new, upsell, and renewal opportunities. The role combines commercial ownership of CSP subscriptions with hands-on support to simplify licensing for customers and ensure they are correctly sized, optimised, and compliant.
Key Responsibilities
- Grow Microsoft CSP (NCE) revenue and margin across SMB and mid-market accounts, with clear new business, upsell, and retention targets.
- Act as the go-to specialist for Microsoft 365, Azure, and related cloud subscriptions, advising customers and sales teams on optimal licence mixes for their needs.
- Design and present licensing proposals, quotations, and commercial options that clearly show cost, value, and licensing implications.
- Own the CSP lifecycle: onboarding, moves/adds/changes, renewals, and tenant optimisation using Partner Center and CSP tooling.
- Proactively identify upsell and cross-sell opportunities (e.g. M365 upgrade paths, security add-ons, Azure growth) using consumption and billing data.
- Run regular CSP reviews with key customers to right-size licensing, improve adoption, and reduce risk of churn.
- Maintain high data quality for licensing, billing, and subscription records, working with operations and finance on accurate invoicing and P&L tracking.
- Keep FluidOne teams up to date on Microsoft CSP, NCE, pricing, promotions, and incentives; deliver short enablement sessions for sales and account management.
- Ensure adherence to Microsoft licensing terms, CSP programme requirements, and partner security standards.
Skills and Experience:
- Strong, recent experience in Microsoft CSP / NCE licensing in an MSP, VAR, or distributor supporting SMB and mid-market customers.
- Deep understanding of Microsoft 365 (Business / E3 / E5), security add-ons, and Azure subscription/licensing models.
- Confident using Microsoft Partner Center and related CSP tools for subscription management, reporting, and optimisation.
- Proven track record of hitting revenue, margin, or growth targets in a licensing or cloud subscription sales role.
- Commercially astute, comfortable building business cases and explaining pricing and options to non-technical stakeholders.
- Excellent communication and relationship-building skills, able to act as a trusted advisor to both customers and internal teams.
Desirable
- Microsoft fundamentals certifications (e.g. MS-900, AZ-900) or equivalent experience.
- Experience working with indirect CSP providers and leveraging their tools, incentives, and programmes.
- Understanding of adjacent Microsoft areas (security, modern workplace, Azure infrastructure) to support wider FluidOne solution sales
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Benefits after probationary period:
- Employee Assistance Programme (EAP)
- Life Assurance (3x salary)
- Complimentary breakfast and refreshments
- 5% company pension contribution
- Generous holiday entitlement + birthday leave
- Half-price internet connectivity
How To Apply:
Send CV with covering letter to [email protected] with the job title as the subject field.
FluidOne is an equal opportunities provider and welcomes applications regardless of sex, marital status, ethnic origin, disability, religion, sexual orientation, or age.
